Moss Bros. Chrysler Dodge Jeep RAM Riverside

The service department was great. I was cared for by Sarah, and she walked through every step of the process with me. She even walked me out to my car at the end of the service time. Sarah, and she walked through every step of the process with me. She even walked me out to my car at the end of the service time. More

Service Dept - Great Customer Service. Please share your customer service values with the Jeep Dealership in Redlands and San Bernardino, because they are terrible. I came to your dealership for better cu customer service values with the Jeep Dealership in Redlands and San Bernardino, because they are terrible. I came to your dealership for better customer service and thank you for delivering. More

You have to try to be this bad, your jaw may drop after reading this review. Let’s start with my very first conversation with the dealership before making the 2 hour drive to look at a Ford F-250. I ask a reading this review. Let’s start with my very first conversation with the dealership before making the 2 hour drive to look at a Ford F-250. I ask a very simple question “ are there any hidden fees I need to be aware of” They answer with a convincing “No” ..so we make a appointment to look at the truck. After a very short test drive because the truck was on dead empty we returned and started the negotiations. Guess what? Not only do they have hidden fees, they have $3100 worth of them. Unbelievable, 1st lie.. and it only gets better. After a few days of negotiations with a very lazy and completely incompetent salesmen we make a deal. This is where it gets good, they needed another 3 days to run it through their inspection, detail, gas up, add extras etc. Fine by us if they actually did it... We get the call Friday morning that our truck is ready, so we make the 2 hour trip for a 3rd time for our appointment to pick it up. We showed up to a absolute nightmare. Truck looks like crap( no detail, not even a cleaning ), still on empty, they can’t provide ANY paperwork on their inspection (because it wasn’t done) oh and the $3,100 is extras/ “hidden fees” that we paid for.. NONE of them were installed on the truck. We had to catch all of the this! If this isnt trying to pull the wool over our eyes I don’t know what is..At this point they all start to point the finger at one another, including assistant manger pointing the finger at the other assist. manager. Not at any point during this astonishing madness did the actual “manger” come out, he’d rather just hide behind his glass. Guess the apples don’t fall far from the tree. It’s comedy to witness adults/ ‘professionals’ acting in this manner. Customer service at it’s absolute worst. We are beyond disappointed and not to mention upset that we picked this joke of a dealership to potentially purchase a $50k truck at. I could go on with other major disappointments but I think you get the point. Go elsewhere, trust us. More

They were awesome! I live in a very remote area and the salesman brought the documents to my house for signing and delivered my beautiful new Hellcat the next day! Will definitely work with them again! salesman brought the documents to my house for signing and delivered my beautiful new Hellcat the next day! Will definitely work with them again! More

Absolute worst experience ever. Don’t deliver on what they promise, sales managers are not honest and give you the run around. Go elsewhere. Adam they promise, sales managers are not honest and give you the run around. Go elsewhere. Adam More

Basel at rhe service center was great, very professional and courteous. I am thankful and they all did a great job. I will go back for further service on my Jeep. and courteous. I am thankful and they all did a great job. I will go back for further service on my Jeep. More