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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

3.6
225 Reviews
Call Dealership (951) 688-6200

8151 Auto Dr

Riverside, CA

92504

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225 Reviews of Moss Bros. Chrysler Dodge Jeep RAM Riverside

December 23, 2024

Horrible experience. They Keep changing there mind on the vehicle we had agreed on. Rude and Unknowledgeable sales manager. Very uncertain about everything. Never again. More

by Riverside
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
na
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Dec 23, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Hello, we appreciate you reaching out to us and we're sorry to hear that you have not had a 5 star experience with our Riverside location. We would like to hear back from you on the issues that you came across so we can address them with our team. We are always pushing our team to provide the best customer service and be knowledgable about our vehicles. If you could please give a call to our General Manager Casey Rasch at 951-688-6200 x1122, we would greatly appreciate it. We hope to hear from you soon and have a happy holiday season.

July 22, 2024

Clay was communicative and efficient! The dealership is welcoming and proactive. I had a wonderful experience. More

by Avira003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay
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Sep 09, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the review. We're so glad to hear that Cla was able to help during your latest visit. We appreciate your business, and hope you will come to us again.

July 13, 2024

Excellent communication about my concerns. Reliable service with escort to my vehicle when it was done. More

by cynthiagoodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dio Sensi
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Jul 15, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you, we appreciate the 5 stars, and hope to see you the next visit.

May 20, 2024

Brought my 2021 jeep Grand Cherokee in 3 times for headlights and adjustment. Not fixed. More

by K.Kupchunos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyler
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May 20, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

I'm sorry to hear that you are having issues that have not yet been resolved. If you could please give a direct call to our service director Jonathan Robles at 951-688-6200 ex: 1279 , and he will be happy to help you as quickly as possible to figure how to get your issue resolved and make this right. We hope to hear from you soon.

March 22, 2024

Austin is our guy. He is knowledgeable and up to date on our vehicle needs. He is great at communicating with us and satisfies all of our expectations. More

by tazmanbf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 10, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to post with 5 stars on Austins customer service. We greatly appreciate it !

March 01, 2024

Austin is my go to! He is kind, quick and delivers every time! I always feel taken care of here More

by Jessica Burgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 10, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

And we are always happy to take care of you each visit !

February 28, 2024

I was out within an hour for a scheduled oil change. My service rep was understanding of my financial situation. More

by Lgm92504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Amezquita
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January 25, 2024

Victor Marquez the service tech was great. He explained everything and he said the repairs took two days. The only thing I noticed when I got home is that my rear bumper had black scuff marks. More

by gerard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Marquez
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Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We appreciate having Victor on our team and you as our customer. Thank you for your business and the 5-star review!

January 11, 2024

I have never been so wronged in my life by anybody or any corporation. These crooks are liars, law breakers and couldn't conduct business in a professional manner to save their lives. I would not recommend More

by GetEven4Sure
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carl and Daniel Navarro.
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Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

My name is Casey Rasch and I am the General Manager here at Moss Bros. in Riverside and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 951-688-6200 ext. 1122. Thank you and I look forward to speaking with you

January 03, 2024

I got a new vehicle with moss bros auto group riverside been a customer for 13 years More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier
Report | Print
Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are so pleased to hear this and have you as a dedicated customer and all of those you recommend to us will be well taken care of as well. Thank you for your review, we appreciate your time.

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