Moss Bros. Chevrolet

WORST SERVICE EVER!!! To make this as short as possible. They LIED and said we approved work that my father did not approve!! He even looked up the prices to buy the recomm To make this as short as possible. They LIED and said we approved work that my father did not approve!! He even looked up the prices to buy the recommended break pads to replace them himself, as he always does his own work. The only reason he even took the truck into a dealership at all was because the air conditioner part and the broken hood latch was covered under warranty. Both the service advisor Jason Forsyth and the service director Jesse Slagill stated that my father approved the work, basically called us liars and stated that because Jason typed up that he got approval over the phone along with the date and time of the phone call that this was all the proof they needed. Jesse never asked my dad what was said during the phone call, only cared that he had the documentation which was his “proof”. My parents asked for Jesse to listen to the phone recording of the call knowing the dealership does record phone calls. Jesse originally stated they don’t record any outgoing calls but then also made us wait another 3 hours why he tried to find that recording. After this time frame he called my father and asked him what he would have paid for the breaks, my dad stated that he found the rotors and break pads for $348 online. Jesse said he will talk with us when we got back to his office. He then wanted to make a deal and have us pay the $348 my father would have paid plus the $100 deductible he owed for the work he actually requested. My father told him it was not about the price it is about the FACT that he NEVER approved the additional work and that they are calling him a liar. We asked what happened to finding the recording and he said he did not find it. We were willing to take them to SMALL CLAIMS COURT but he made it very clear that they would HOLD OUR TRUCK “HOSTAGE” until ordered by small claims court to release it or a payment was made. With no help from the cops or cilvil department, we tried, we felt FORCED to make the lower payment so that we could get the truck back because my dad needs it for transportation and hauling stuff. The dealership charged us the $448 and made us sign a statement saying that we would not sue in order to get our truck back. We still feel that we shouldn't have paid a penny for the additional work since it was NEVER APPROVED but unfortunately my father relies on his truck. Jesse also stated many times that this situation has never happened to him in his 17years in the industry but after my mom did some looking, she found a review from his previous dealership, with his name on it, from 6/13/2018 stating that they added additional items to their service, that Jesse lied and said they approved the work, and that they were taking them to small claims court. So much for it never happening!!! They LIED, treated us like liars, never apologize for the situation or that the same service advisor involved had previously got confused and called my dad the wrong name and stated that the wrong vehicle was not ready like he had already told him on the phone. Which only shows that he isn’t very credible if you ask me, but his service director didn’t care he just took his word and didn’t even listen to us. The days of valuing your customers has way passed at this Chevy dealership, they just care about their bottom line and protecting their own when MISTAKES are made. We definitely will not walk foot into that dealership again. And I advise you LOOK ELSEWHERE!!! There were many UNHAPPY CUSTOMERS that were being TAKEN ADVANTAGE of in the lobby while we were there. This is just our story. Donn Pike the service manager was the only one that was apologetic that my dad was confused for another customer and that we were in the situation that we were in. Not sure why Jesse Slagill is Donn’s boss. Should be the other way around if you ask us, at least Donn values his customers and apologizes when they are WRONG. AND BELIEVE IT OR NOT THE AIR CONDITIONER HAS STOPPED WORKING AGAIN AFTER LESS THAN A WEEK OF THEM “FIXING” IT. I RECOMMEND THAT YOU DO NOT TRSUT THEM OR GO TO THEM FOR SERVICE. If you have to go to this dealership, get EVERYTHING IN WRITING, even a simple text or email. So you have actual proof. More

The salesman here were very friendly and have excellent cus Jesus had excellent customer service skilss he helped us out with the our situation and helped us drive off with a beautiful new truck. Thank Jesus Jesus had excellent customer service skilss he helped us out with the our situation and helped us drive off with a beautiful new truck. Thank Jesus More

fulfilled commitment The general manager, Dave, went the extra mile to make sure commitments made were commitments kept. We had initial issues that were resolved when bro The general manager, Dave, went the extra mile to make sure commitments made were commitments kept. We had initial issues that were resolved when brought to the attention of the right people. More

Great Dealership Great experience with Moss Bros. We will definitely return to them for our next vehicle purchase. They were very knowledgable and easy to work with. Great experience with Moss Bros. We will definitely return to them for our next vehicle purchase. They were very knowledgable and easy to work with. More

It was great We had a very good experience in this dealership everybody was knowledgeable and helpful I would definitely recommend this dealership to a family memb We had a very good experience in this dealership everybody was knowledgeable and helpful I would definitely recommend this dealership to a family member. We are also thinking of going to get a truck in the near future from this dealership More

Good Service My experience with Moss Motors has always been great. They are all professional and caring. They answer questions with information you can understand My experience with Moss Motors has always been great. They are all professional and caring. They answer questions with information you can understand. I have been satisfied with the service. More

Great My experience was fast, pleasant, and pain free considering my poor credit history. But they got me the car i wanted at a price I can afford. My experience was fast, pleasant, and pain free considering my poor credit history. But they got me the car i wanted at a price I can afford. More

First Service @ Chevrolet this was my first time visiting Miss Chevrolet, had a pleaseant experience. Will come back again and recommend this dealer to others. Great customer s this was my first time visiting Miss Chevrolet, had a pleaseant experience. Will come back again and recommend this dealer to others. Great customer service! More

Great Experience Overall a great Experience and very friendly staff. They went above and beyond for us. We are very happy with our new Traverse. Thanks again. Overall a great Experience and very friendly staff. They went above and beyond for us. We are very happy with our new Traverse. Thanks again. More

Excellent customer service Moss has always been the only dealership I go for all my vehicle purchases. Their salesman Eddie S. has become like family and always goes above and b Moss has always been the only dealership I go for all my vehicle purchases. Their salesman Eddie S. has become like family and always goes above and beyond to make even the toughest situation possible. Thank you all for exceptional customer service time and time again! More