Morristown Nissan

I have given the rating of excellent because Brian Cosby was very helpful in getting me the car that I wanted for a good price. I will definitely recommend East Tennessee Nissan and be back to buy other ve was very helpful in getting me the car that I wanted for a good price. I will definitely recommend East Tennessee Nissan and be back to buy other vehicles.... More

After I became interested in a vehicle I found on the dealership's website, I was quickly contacted by David Harris to set up an appointment to go in and have a look. Before I even entered the dealership dealership's website, I was quickly contacted by David Harris to set up an appointment to go in and have a look. Before I even entered the dealership I was greeted outside by name. David had Brian Crosby work with me to find the vehicle that was right for me. Brian immediately went to work to help me meet my needs and wants in a new vehicle. I was extremely anxious about buying a new vehicle, but Brian was very reassuring and patient with me. He showed me several different vehicles that could potentially meet my expectations. When I was still unsure about the vehicle I had chosen, Travis (the sales manager) and Brian allowed me to drive the vehicle around for a while to help me make up my mind about it. When I got back to the dealership I was sold! During the paperwork process, the entire staff was amazing with my 4 year old daughter. Brian allowed her to color, some other salesmen kept her occupied playing games with her, and Susan even gave her some goodies that the dealership had tucked away. When we finished the paperwork and it was time to go, I learned that my new vehicle had not been detailed to Brian's and Travis' satisfaction. Even though it was 45 minutes past closing time, Brian, Travis, and other staff members took it upon themselves to get the job done! I'm sure they were ready to call it a night, but they stayed to make sure I was happy! There are no words to truly express how grateful I was to be treated so well during this process! The customer service that I was given was beyond my expectations. More

I was on the look to purchase a new car back in May 2013. I got on East Tennesse Nissan website and found one I truly loved. I came in and met qith Brian Cosby and he worked very hard and patiently with me t I got on East Tennesse Nissan website and found one I truly loved. I came in and met qith Brian Cosby and he worked very hard and patiently with me to get me in the car that was right for me. He was not pushy about other cars at all! And its been almost a year now and I still love my car, and if I need anything at all Brian is still there to help! I must say I couldnt have asked for better customer service then I got there. Even now when I go in for service on my car the guys are great! I have recommended Brian so several friends and will continue to do so. And I will always come back here when time to purchase a new car. Thanks for everything! More

Drove 2 hrs to purchase vehicle that wasn't even on lot. Vehicle was at another lot having power seat motor replaced after we were told the day before and day of that the vehicle was at East Tennessee lot. Vehicle was at another lot having power seat motor replaced after we were told the day before and day of that the vehicle was at East Tennessee Nissan. They didn't even tell us that the vehicle wasn't there until we got there and the vehicle wasn't even able to be test drove. We had spoken with the Internet salesman all week (David Harris) that understood how far we were coming to purchase this vehicle. After going to East Tennessee Nissan the sales rep ( ransom Griffey ) informed us vehicle had been taken to neighboring chevy dealer for the repair. After going to the chevy dealer he informed us the vehicle couldn't even be test drove and it wouldn't be repaired till next day. After speaking with mechanic supervisor at chevy dealer he informed us that he had the vehicle since December 11, 2013 and that East Tennessee Nissan had just given him the go ahead the day before to fix it. So knowing the whole time that the vehicle wasn't on the lot we completely wasted our time. Either there was a huge miscommunication or someone lied. Which ever it may be I WILL NOT go back . Buyers beware! More

Travis has to be the most hard working man in helping Travis has to be the most hard working man in helping get the job done I have ever met in my life. He goes above to help out every way he can to mak Travis has to be the most hard working man in helping get the job done I have ever met in my life. He goes above to help out every way he can to make sure you are satisfied with everything. THE world needs more people like him. More

They were a pleasure to work with except when it came to fixing our car. If they had told us that it would take a couple of days to fix, we would have been ok. Yet we were told every day that it would be th fixing our car. If they had told us that it would take a couple of days to fix, we would have been ok. Yet we were told every day that it would be the next. They fixed the brake issue that the previous owner had patched to get it sold. They worked with us on the price and sent our son with leukemia a card. More

Today was my third visit with East Tennessee Nissan regarding an issue with the paint chipping off of my 2013 Altima. Since purchasing the vehicle, rusty spots have started to form in the paint. The fi regarding an issue with the paint chipping off of my 2013 Altima. Since purchasing the vehicle, rusty spots have started to form in the paint. The first visit, I was told by the dealership that tree sap was causing the problem. The second visit, I was told bird poop was causing the problem. Today, I was told acid rain was causing the problem. Upon arrival, I was informed by a salesman of the numerous Altimas that have came in with a similar problem, but had been declined repair by Nissan. He then directed me to the service manager, Rufus Shephard, who showed me pictures of Altimas with the same paint problem, but was told there was nothing he could do to correct the problem. I was given a 1-800 number to call and no further assistance was offered. Would not recommend a Nissan to any consumer looking to purchase a high-quality car. There is a paint defect that they won't repair. More

The staff at East TN Nissan are very friendly & went above & beyond to make the process easy & smooth. This makes the third car my husband & I have purchased from the dealership. Travis Frazier was gr above & beyond to make the process easy & smooth. This makes the third car my husband & I have purchased from the dealership. Travis Frazier was great to work with! Highly recommend East Tn Nissan to anyone wanting to buy a car. More

Ted treated my husband and myself with a high respect and courtesy. We walked out today with a new vehicle and a smile. It was very nice not to spend all day in a dealership. They worked with us to make thi courtesy. We walked out today with a new vehicle and a smile. It was very nice not to spend all day in a dealership. They worked with us to make this deal happen. Thanks East Tn Nissan. You guys are amazing!!! More

VERY FRIENDLY, NO PRESSURE, HONEST AND MOST OF ALL KEPT THEIR WORD AB;T EVERYTHING THEY PROMISED TO DO. GOOD PEOPLE TO DO BUSINESS WITH THEIR WORD AB;T EVERYTHING THEY PROMISED TO DO. GOOD PEOPLE TO DO BUSINESS WITH More