Morrie's Forest Lake Chevrolet

FANTASTIC!!!! Arrived at our 9 am appointment with Zaida Henry to look at a truck we saw posted on Craigslist. I had never been to a dealership with so many sales p Arrived at our 9 am appointment with Zaida Henry to look at a truck we saw posted on Craigslist. I had never been to a dealership with so many sales people and Nobody "attacked" us. The ladies at the front asked if we were meeting someone and lead us to Zaida's office. The atmosphere was relaxed, music playing was great and everyone couldn't be more polite, friendly and comfortable to be around. The truck was out front waiting for us. The truck was exactly as stated in the ad and after a test drive we knew before we got back to the dealer we wanted it. Silverado 2500 in great condition with low miles and a very fair price are extremely hard to come by. No haggling on price necessary.. We stated the amount of payment we could afford and had a trade in Rav 4. They made it happen for us, cleaned the truck up a bit more as it was just listed a day ago, put gas in it and we were on our way. Terrific, down to earth folks. We used to hate dealerships. Love Forest Lake Automotive group. Miss Zaida is absolutely charming to work with and never left us "hanging". On a sidenote: Salesman Louis is a terrific singer and really enjoyed him walking by now and then! Cindy & Jim W. Milaca, MN Worth the drive People!!!!!!! More

excellent in all categories it was great working with clem he went over and beyond to help me get a truck i wanted and try to make me completely satisfied with my selection of a it was great working with clem he went over and beyond to help me get a truck i wanted and try to make me completely satisfied with my selection of a truck More

Test drive My husband and I went to forest lake chevy to test drive a new blazer. Once we were in he building my husband made a stop to the restroom and I stood My husband and I went to forest lake chevy to test drive a new blazer. Once we were in he building my husband made a stop to the restroom and I stood in the showroom. For about 5 minutes no one acknowledged me or asked if I had been helped. We went to the reception desk and asked what we needed to do to take a vehicle for a test drive, she called a sales rep to up for us and Garrett came to greet us. He had actually walked by me a few times, seemingly avoiding eye contact, while my husband was in the bathroom. He brought us out to a blazer, never explaining any features or functions of the car and said oops this one is out of gas I have to go get keys for a different one. So we stood there in the wind and cold for 10 minutes while he found keys for a different blazer. We took that for a spin (which was a great ride) and came back to drop the keys off. Garett was at the reception desk talking to what I assume was another customer and didn't even look at us to see what we needed. The receptionist saw us standing there and asked what we needed help with and we said we were returning the keys. He started to talk business with us and we said we wouldn't be buying anything today. We said thanks for your time and instead of responding to us he said goodbye to the girl he was talking to before us. We will be purchasing a new blazer, but thanks to Garrett, NOT with forest lake chevy! More

New truck Everyone was very friendly and knowledgeable. Louis’s jokes were also on point They were very accommodating we enjoyed our time and love the truck! Everyone was very friendly and knowledgeable. Louis’s jokes were also on point They were very accommodating we enjoyed our time and love the truck! More

Completely Satisfied Mom, Greg, and I had a wonderful experience working with Clem. He made us feel like we've known him for years. We are happy with our Impala. Mom, Greg, and I had a wonderful experience working with Clem. He made us feel like we've known him for years. We are happy with our Impala. More

"Outstanding" Dan was such a joy to work with! He was so patient and kind and through all of our obstacles he had a smile till the very end. Dan is also Very Knowle Dan was such a joy to work with! He was so patient and kind and through all of our obstacles he had a smile till the very end. Dan is also Very Knowledgable and went through an extensive hands-on review walking us through every detail of our New Truck. The Whole Team at Forest Lake Chevrolet went above & beyond to help us get into a Wonderful new Truck and we will definitely be working with them for future needs. More

Can't trust anyone there The worst car purchase from a dealership I have ever experienced. It all started when I walked in the door to look at a used 2015 XTS. It took them The worst car purchase from a dealership I have ever experienced. It all started when I walked in the door to look at a used 2015 XTS. It took them 30 minutes just to find the car and found that the shop manager had it in his possession with his junk in the trunk. I took it for a test drive, and the sales lady had her hands all up in the steering wheel showing me "buttons" while I was driving (very distracting when I am not only trying to get a feel for the car, but paying attention to the snowy roads). Upon asking her what specific options for the car I was driving, she was unclear as to what option were in this car. I pondered for 24 hours about purchasing the vehicle. It had 28k miles on it and still a good factory warranty so I came back to negotiate. Well Negotiation was out of the question as they would not budge a dime on the price. They came back to me shortly after (trying to make me feel good) and stated "Hey, we found you an extra $250 with the title fees!". Well to me, Title fees are not part of the price of a vehicle, and it was their mistake in the title fees to begin with. So I settled with what was in front of me and moved on to financing. The finance guy was able to find me a loan per my request. However, after declining all extended warranty and insurance, I still saw "Gap" insurance in the Truth in Lending statement. I asked why it was there after I declined everything and the finance guy told me "it is required by the bank" (I called the bank afterwards and they stated that they DO NOT require Gap insurance for the loan I had). So I had to return to the dealership and request cancellation of the insurance. The GM pretty much tossed me an unfilled form for cancellation and the sales lady had no clue what needed to be filled out. All that was required by me was a signature. The GM did not ask any questions and pretty much walked away leaving us to figure out how to fill it out. While I was there to cancel the insurance, I found out the my license plates have been there for a couple days and no one told me about it (followed up with their excuses). Moving on to the car issues; when I brought the car home, there was a repetitive transmission clunk. I consulted with the shop I bought the car from, the first time they said "nothing wrong", the second time I took the shop manager for a ride a was able to replicate the issue. The shop manager had stated he was driving this car for a couple of weeks and did not notice the clunk in the transmission. Well I am not a professional mechanic, but am smart enough to identify an issue, and you could not miss the clunking that was occurring. A couple days later he called to tell me that "Cadillac" requires them to inspect the transmission (which required then to pull it out). So I arranged to drop it off. 2 weeks later, the loaner we had was giving us issue (brand new CTS) and we brought it back because we were concerned it was going to stall on us. Upon arrival, we still see our XTS sitting in the lot. We ask what's going on and they stated we reset the computer and found nothing wrong. We were also faced with rude service in the shop. After all of the back and forth, and misleading information, we decided to have another shop look at it. Since then, the other shop (a respectable dealership) has replaced 4 out of 6 transmission seals and pistons, replaced a cracked catalytic converter, driver seat warmer, and a few other items in the interior. We have been driving loaner cars more than the car we purchased since we bought it. So to sum it up, from day one to 6 weeks later dealing with Forest Lake Chevy, has been nothing but misleading information (or what I call "lies"). The only person I felt I could trust was the receptionist. Prior to the new management at Forest Lake Chevy, I purchased a vehicle from there and was totally satisfied with the transaction. Now, they have totally lost my trust with the new management and we (and my friends) will never return. More

Very personable Joe was so helpful and patient during my car purchase. He took the time to answer all of my questions. Joe even took the time to answer questions th Joe was so helpful and patient during my car purchase. He took the time to answer all of my questions. Joe even took the time to answer questions that my son had about a certain truck and set him up with a test drive, knowing my son would not be making a purchase at that time. Joe is very genuine and kind. He found the perfect car for me!! More

Great experience Joe was a great guy to work with and gets the best price for what your looking for, and will do business with him again. Joe was a great guy to work with and gets the best price for what your looking for, and will do business with him again. More

Great service. Decided to upgrade a vehicle. Found it online called and talked with Clem. He was great to deal with. Made the purchase fast and was able to get on wi Decided to upgrade a vehicle. Found it online called and talked with Clem. He was great to deal with. Made the purchase fast and was able to get on with my day. More