Kelly Hines

My upper radiator hose was leaking, I brought my truck in to get that fixed on a Friday. Left thinking it was fixed, by Tuesday my trucks coolant was empty and check engine light back on. I filled with coola to get that fixed on a Friday. Left thinking it was fixed, by Tuesday my trucks coolant was empty and check engine light back on. I filled with coolant, called Kim my representative, left a message, did not hear back from her. By Thursday my check engine light was back on, coolant empty again, I refilled it. Called back, got ahold of the service center. Brought my truck back Friday morning. Got a rental. Tuesday got a call my truck was available to pick up that the coolant wasn’t pressurized correctly the first time. Talked to the service manager. Wanted guarantee on the work, and any additional damage potentially caused by my truck not having enough coolant in it because he claimed a large bubble must have been in the tank. Rude, snarky, Kim was eye tolling while I was talking to the service manager. Ish not the first time here my truck wasn’t fixed when it was supposed to be. More

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I purchased a used 2022 GMC from Morris’s 4 months ago. It has already cost $4000 to repair damage that Morris’s should have fixed prior to selling. I have purchased 4 vehicles from Morris’s. I will never It has already cost $4000 to repair damage that Morris’s should have fixed prior to selling. I have purchased 4 vehicles from Morris’s. I will never buy a vehicle from them again More

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Great service department as they walked me thru all updates on my service! Professional and very clean! updates on my service! Professional and very clean! More

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Kelly Hines and his Team take care of myself and my family. We asked him who we should talk to if we wanted to purchase a new vehicle and he brought us over to Joe Christesen who was wonderful to work family. We asked him who we should talk to if we wanted to purchase a new vehicle and he brought us over to Joe Christesen who was wonderful to work with. More

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The staff is great and on top of your issues and very knowledgeable about your vehicle knowledgeable about your vehicle More

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My wife is a small lady and she hates bringing in vehicles for service because she always feels like a minnow surrounded by sharks, But Not at your Service Center. Everyone is supper nice to her, tal vehicles for service because she always feels like a minnow surrounded by sharks, But Not at your Service Center. Everyone is supper nice to her, talks to her instead of at her and makes her feel comfortable waiting there until the work is completed. I can’t tell you how much we appreciate that. Great job to all of your team members that work in your Service Center. More

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They were on time and got me in and out and we're very friendly friendly More

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The Service Center employee was extremely rude to my wife when she dropped my vehicle off for me while i was out of town, was condescending and short in his questions and answering of her questions. Then whe when she dropped my vehicle off for me while i was out of town, was condescending and short in his questions and answering of her questions. Then when all was done she asked about a shuttle back home and was met with a reply of, "Nope shuttle stopped running at 4 and it's 4:30 now, nothing I can do for you." forcing her to walk home in -2 weather. I am immensely disappointed in this service teams' lack of customer service. More

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This is by far the worst dealership I have ever dealt with in my entire life. Worst customer service, terrible quality work and they have no idea how to call you back after leaving a voice mail with 3 di with in my entire life. Worst customer service, terrible quality work and they have no idea how to call you back after leaving a voice mail with 3 different managers voicemails. This all started when I bought a 2023 Denali 2500hd Duramax. They asked me if I wanted to add paint protection film and undercoating rust protection spray and I stated I had it customized on my truck and I had a guy that could do it up where I live and he called the manager over to meet me and talk about how I wanted it all installed and they tried to over charge me right off the bat and I said I could do all this for cheaper from my guy that does an outstanding job. They also said they could do the truck all on a Friday and finish it on a Saturday. and then they ended up keeping it for 3 days right off the bat. So, after it was done and I came and got it there was a torrential downpour at the time so I didn't get to inspect the truck till I got home that evening and I noticed that the paint protection film was all messed up and installed extremely poorly. it was peeling off my bumper already, hood scoop, driver side panel as well as they only did a 1/3 of my tailgate and didn't do what I paid them to do on it. On top of that I had them take off my bug shield so they could wrap the film like it’s supposed to be on my hood, and they put a bunch of dents on the front right side of my hood. and as far as the undercoating spray I am looking at and they missed parts on the bottom of my truck. It was the worst work I’ve ever seen. I was very angry because they really talked up their "quality work" and the manager said he inspected everything to make sure it went out good at the time I signed up for this. Well clearly my truck was never inspected by anyone because this truck should have never left the shop looking like this in the beginning. This is downright pathetic. So, they told me to come in and just drop off the truck whenever I have time. So, I called the detail manager and the service manager and left them voice mails on Tuesday (11/14/23) saying that I had a chance to bring in my truck on Friday(11/17/23). I also left another manager a voicemail on (11/16/23) as well as calling my salesman Tyler in the morning of (11/16/23) so who said he was going to the get the bottom of this and get this straightened out right away and not one person from the dealership has called me back. I don’t think anyone there knows how to use a phone or check their voicemails. Clearly, they don’t give a xxxx about customer service at all. Very unprofessional. I have been way too patient through this and none of this should have happened in the beginning anyway. I would not recommend this dealership to anyone. Once they make their sale, they could care less about you. More

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I moved to the area about 6 months ago and used the service center a few times. Everything was fine. Two weeks ago we took my daughter’s car in for a check engine light. She was given an estimate of $ service center a few times. Everything was fine. Two weeks ago we took my daughter’s car in for a check engine light. She was given an estimate of $2,100 to fix everything (sensors, wheel bearing, transmission flush). It was a tough decision because the car is only worth $3,000 but she didn’t want a car payment. She got the car repaired. We picked up the car and the check engine light came on 2 blocks from Morrie’s. So we went back. Now we need a new transmission! The “deal” was for an additional $1700. If the original estimate had been $3,900 we would have never done the repairs and she would have bought a new car. Morrie’s STOLE $2,100 from my daughter. She was robbed of $2,100 and has a car with a bad transmission. I have been a loyal GM customer for over 30 years because I have always been treated fairly. Morrie’s demonstrated that making money is more important than taking care of a loyal customer. When I replace my Silverado High Country it will not be Chevrolet More

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