Moritz Chevrolet

Bought a car from Juan Martinez excellent customer service!! I even recommeded him to a friend and she bougtht a vehicle there also and loved the service. He is pleasant and kind excellent customer service!! I even recommeded him to a friend and she bougtht a vehicle there also and loved the service. He is pleasant and kind. I was very comfortable dealing with him. More

Filing a formal complaint Just purchased a 2015 Silverado LT 4X4 RockRidge with a price tag of $68,000. Now with only 8,000 miles the engine is shaking very badly until I put Just purchased a 2015 Silverado LT 4X4 RockRidge with a price tag of $68,000. Now with only 8,000 miles the engine is shaking very badly until I put it in neutral and rev it up repeatedly, then it starts to smooth out but has the Check Engine light "on". Took it to Service this morning and Chris Lovelady told me they are very busy, would be later this evening before they could get to it. Asked me if I had an appointment? I said "I need an appointment for a brand new truck that I just bought from you and it wont hardly run and has the Check Engine light on"? I told him to just forget it, I'm leaving. He came out to my truck and asked if I wanted him to SEE if he could get me a loaner car. I'll never go back even though I bought it there. I'll find another dealership Rod Techmeyer More

I got me a new car great!!experience Great courtes people every one worked diligently to make my purchase of a new Malibu fun,no pressure tactics, sales department was top notch from rece Great courtes people every one worked diligently to make my purchase of a new Malibu fun,no pressure tactics, sales department was top notch from receptionist to salesman John Wolfe,finance department was quick and very diligent in getting me the best Financing More

terrible service I am reporting on the service department. It i s absolutely horrible with the exception of - finally - a young man by the name of Chris. I made 4 I am reporting on the service department. It i s absolutely horrible with the exception of - finally - a young man by the name of Chris. I made 4 call yesterday and 5 this morning and all I get is to be slammed through to a ringing phone that no one answers - even when I asked for the manager of Service - he too doesn't answer.. The lady who answers the phone when a customer calls in was in no mood to help just said "I am just the operator" I would be very hesitant to purchase a new car from Moritz if this is an example of your service after purchase. Al I am trying is to get a couple of recall notices taken care of and it has been a nightmare. I even made a trip down there only to be told I would have to have an appointment and since it is so difficult to get one - what is a customer to do!! Josephine More

Never Again. Next time I will purchase the part through another party and pay a muffler shop to swap out my Catalytic converter. I called a few shops once I finish Next time I will purchase the part through another party and pay a muffler shop to swap out my Catalytic converter. I called a few shops once I finished the transaction and found they were much cheaper plus I was still allowed to keep my old converter after. But the dealership wanted me to pay THEM so I could keep MY old converter. The dealership is going to pretty much scrap my converter for the gold, and other precious metals in it, and make money off of it., or they may replace the bad components and sell it for brand new price again who knows but they are making money off of MY comverter. But I still have to pay full price for the new one and everything. What a big scam. The other muffler shops also offered to take off how much they charge if they could keep the old one. Talk about a deal! More

First time car buyer From the moment my husband and I parked out front we felt welcomed. Brian Harris was the first one to greet us and treated us like we were old friends From the moment my husband and I parked out front we felt welcomed. Brian Harris was the first one to greet us and treated us like we were old friends. He was very easy to speak with. This is my first car I have bought and it was a scary to process to think of. Brian made it sound so easy even with all my questions. He answered everyone and if he didnt know the answer he got it. He did everything to accomediate us from the time we walked to the time we left. He even got one of those big bows for the car!!! The receponist kept me company as Brian and my husband when through the last checklist. Everyone was awesome. I definitely will be buying from them again! Dustie from finance was awesone as well. The paperwork was painless! More

AWFUL. I came to Moritz as the very first dealership I visited when I went to purchase my first vehicle this past week. TERRIBLE experience. Nobody came out I came to Moritz as the very first dealership I visited when I went to purchase my first vehicle this past week. TERRIBLE experience. Nobody came out onto the lot to greet us for about 10-15 minutes. First thing the guy does is take us into his office, which we did not want to do because we were interested in seeing what was on the lot and came with specific interests in mind. I told Justin that i was interested in the Equinox and the Cruze but he kept pushing the cruze over and over. Thankfully I had my future father-in-law with me to be a little more stern because this guy would have walked all over me. I ended up not liking the Cruze bc of how small it was but he kept referring me to it since it was on their spiff sheet. I test drove a 2015 Equinox and loved it, he told me the price was about $23K but that was from black friday, then said the price was $25K, couldnt keep his price straight. Then he asks if i qualify for supplier pricing, which i do because im a credit union member, but he didnt know what the supplier pricing would be and didnt want to bother to look. When he refused to look we told him thanks but we will take our business elsewhere and he jumped in the equinox and sped off, completely disrespectful. He was LAZY and totally uninterested in selling me what I actually wanted. Needless to say we did NOT purchase from Moritz will be sure to let everyone know to steer clear unless they want terrible service. More

Baseball, Apple Pie, and Chevrolet As American as Baseball, Apple Pie, and Chevrolet....Some of you will remember that advertising mantra of years gone by. Well, I love the Texas Range As American as Baseball, Apple Pie, and Chevrolet....Some of you will remember that advertising mantra of years gone by. Well, I love the Texas Rangers, can make a pretty good apple pie, and now I love my new Chevy Malibu. What an amazing experience - the best car purchasing experience I've ever had! A friend recommended the dealership and things could not have gone any smoother. Initially, I met with Jim Hardick, Monte Coon, and Brandon Barraza. At no time did I feel pressured or rushed. They took the time to understand what I wanted in a vehicle and what was in my price range. Ron Reed in Finance made that part of the transaction go smoothly. Brandon spent several hours making sure all the vehicle's features were demonstrated, including assisting me in setting up OnStar. Before I left I was introduced to Connie Duer in Service who also assured me not to hesitate to contact him if I had questions or needed anything. I had been driving a Toyota Camry and thought I would never own anything else. The Malibu's ride and drive, and the welcoming, friendly atmosphere at Moritz Chevrolet changed my mind. More

Horrible customer service I had a truck picked out, i was told if i can come up with more money down to call back. I called and told them i could do more and they said it would I had a truck picked out, i was told if i can come up with more money down to call back. I called and told them i could do more and they said it wouldnt help and the truck i was wanting was being sold. Horrible horrible customer service. I went to another dealership,and,was told the bank,they were trying to use should have been a go but moritz ruined it for me. They knew the name,without me telling them. Shame on yur dealership. More

Best experience Ever! I had the best experience Ever at Mortiz Chevrolet! They were upfront and honest with us! When we got to finance nothing changed! I will go back! I had the best experience Ever at Mortiz Chevrolet! They were upfront and honest with us! When we got to finance nothing changed! I will go back! We bought a 2014 Silverado and love it! Thank you Gary and Chris for a wonderful experience! More