Moritz Chevrolet

I got me a new car great!!experience Great courtes people every one worked diligently to make my purchase of a new Malibu fun,no pressure tactics, sales department was top notch from rece Great courtes people every one worked diligently to make my purchase of a new Malibu fun,no pressure tactics, sales department was top notch from receptionist to salesman John Wolfe,finance department was quick and very diligent in getting me the best Financing More

terrible service I am reporting on the service department. It i s absolutely horrible with the exception of - finally - a young man by the name of Chris. I made 4 I am reporting on the service department. It i s absolutely horrible with the exception of - finally - a young man by the name of Chris. I made 4 call yesterday and 5 this morning and all I get is to be slammed through to a ringing phone that no one answers - even when I asked for the manager of Service - he too doesn't answer.. The lady who answers the phone when a customer calls in was in no mood to help just said "I am just the operator" I would be very hesitant to purchase a new car from Moritz if this is an example of your service after purchase. Al I am trying is to get a couple of recall notices taken care of and it has been a nightmare. I even made a trip down there only to be told I would have to have an appointment and since it is so difficult to get one - what is a customer to do!! Josephine More

Never Again. Next time I will purchase the part through another party and pay a muffler shop to swap out my Catalytic converter. I called a few shops once I finish Next time I will purchase the part through another party and pay a muffler shop to swap out my Catalytic converter. I called a few shops once I finished the transaction and found they were much cheaper plus I was still allowed to keep my old converter after. But the dealership wanted me to pay THEM so I could keep MY old converter. The dealership is going to pretty much scrap my converter for the gold, and other precious metals in it, and make money off of it., or they may replace the bad components and sell it for brand new price again who knows but they are making money off of MY comverter. But I still have to pay full price for the new one and everything. What a big scam. The other muffler shops also offered to take off how much they charge if they could keep the old one. Talk about a deal! More

First time car buyer From the moment my husband and I parked out front we felt welcomed. Brian Harris was the first one to greet us and treated us like we were old friends From the moment my husband and I parked out front we felt welcomed. Brian Harris was the first one to greet us and treated us like we were old friends. He was very easy to speak with. This is my first car I have bought and it was a scary to process to think of. Brian made it sound so easy even with all my questions. He answered everyone and if he didnt know the answer he got it. He did everything to accomediate us from the time we walked to the time we left. He even got one of those big bows for the car!!! The receponist kept me company as Brian and my husband when through the last checklist. Everyone was awesome. I definitely will be buying from them again! Dustie from finance was awesone as well. The paperwork was painless! More

AWFUL. I came to Moritz as the very first dealership I visited when I went to purchase my first vehicle this past week. TERRIBLE experience. Nobody came out I came to Moritz as the very first dealership I visited when I went to purchase my first vehicle this past week. TERRIBLE experience. Nobody came out onto the lot to greet us for about 10-15 minutes. First thing the guy does is take us into his office, which we did not want to do because we were interested in seeing what was on the lot and came with specific interests in mind. I told Justin that i was interested in the Equinox and the Cruze but he kept pushing the cruze over and over. Thankfully I had my future father-in-law with me to be a little more stern because this guy would have walked all over me. I ended up not liking the Cruze bc of how small it was but he kept referring me to it since it was on their spiff sheet. I test drove a 2015 Equinox and loved it, he told me the price was about $23K but that was from black friday, then said the price was $25K, couldnt keep his price straight. Then he asks if i qualify for supplier pricing, which i do because im a credit union member, but he didnt know what the supplier pricing would be and didnt want to bother to look. When he refused to look we told him thanks but we will take our business elsewhere and he jumped in the equinox and sped off, completely disrespectful. He was LAZY and totally uninterested in selling me what I actually wanted. Needless to say we did NOT purchase from Moritz will be sure to let everyone know to steer clear unless they want terrible service. More

Baseball, Apple Pie, and Chevrolet As American as Baseball, Apple Pie, and Chevrolet....Some of you will remember that advertising mantra of years gone by. Well, I love the Texas Range As American as Baseball, Apple Pie, and Chevrolet....Some of you will remember that advertising mantra of years gone by. Well, I love the Texas Rangers, can make a pretty good apple pie, and now I love my new Chevy Malibu. What an amazing experience - the best car purchasing experience I've ever had! A friend recommended the dealership and things could not have gone any smoother. Initially, I met with Jim Hardick, Monte Coon, and Brandon Barraza. At no time did I feel pressured or rushed. They took the time to understand what I wanted in a vehicle and what was in my price range. Ron Reed in Finance made that part of the transaction go smoothly. Brandon spent several hours making sure all the vehicle's features were demonstrated, including assisting me in setting up OnStar. Before I left I was introduced to Connie Duer in Service who also assured me not to hesitate to contact him if I had questions or needed anything. I had been driving a Toyota Camry and thought I would never own anything else. The Malibu's ride and drive, and the welcoming, friendly atmosphere at Moritz Chevrolet changed my mind. More

Horrible customer service I had a truck picked out, i was told if i can come up with more money down to call back. I called and told them i could do more and they said it would I had a truck picked out, i was told if i can come up with more money down to call back. I called and told them i could do more and they said it wouldnt help and the truck i was wanting was being sold. Horrible horrible customer service. I went to another dealership,and,was told the bank,they were trying to use should have been a go but moritz ruined it for me. They knew the name,without me telling them. Shame on yur dealership. More

Best experience Ever! I had the best experience Ever at Mortiz Chevrolet! They were upfront and honest with us! When we got to finance nothing changed! I will go back! I had the best experience Ever at Mortiz Chevrolet! They were upfront and honest with us! When we got to finance nothing changed! I will go back! We bought a 2014 Silverado and love it! Thank you Gary and Chris for a wonderful experience! More

Without a Doubt - the Worst Dealership Ever! This is about their New Sales Dept. Just dealt with these people. Took an hour to get there to waste 3 hours of our lives we’ll never get back. 1s This is about their New Sales Dept. Just dealt with these people. Took an hour to get there to waste 3 hours of our lives we’ll never get back. 1st Red Flag: Salesman (Andy) walks up to us and immediately says, “Um, I need to let you know that the price on the internet for the car was a mistake. This salesperson had been emailing with my husband back and forth all day and waits til we get all the way out there to tell us the price was a "MISTAKE." Says it has been corrected to about $2000 more than what it was being advertised at.” Ummmmm, really? 2nd Red Flag: They would not, could not, refused, to give us the appraisal amounts on our 2 trade-ins until AFTER they knew the exact dollar and cent amount of our pay-offs. Really? Any other dealer we’ve dealt with didn’t care how much we owed on our cars. What they were willing to give us for trade-in is “what they were willing to give us”, no matter what we owed on them. You give the person what their car is WORTH. 3rd Red Flag: I went in with print-outs of KBB’s estimated trade-in values of both our trade-in vehicles. One showed $15,951 and one was $19,793; and I was being modest and used only the “GOOD" condition option to get the value. not “EXCELLENT” and not “VERY GOOD”. Even though both vehicles ARE in excellent condition. AND I HAVE PICTURES TO PROVE THIS FACT! They offered us $11,000 and $17,000. REALLY? The manager never once came out to speak to us and tell us why they were trying to rob us. I asked our salesman to go ask the manager if he would come up on the trade-in values and he did go ask (of course). He came back and said “No”, the manager won’t budge. Again, no show of respect to us by coming out and speaking to us and let us know why he was being so GREEDY. I absolutely PROMISE you that they would have bought our vehicles from us at $11,000 and $17,000, and turned around and sold them on their used lot for at least $16,500 and $22,500. A $5,500 profit on EACH vehicle. I’m sorry, Mr. Sales Manager, that you insisted on trying to hose us and make a killing on our cars.What happened to making a fair profit on each customer? Instead, you tried to make a KILLING on ONE customer. Or maybe you were just trying to make up for your $2,000 mistake on the price of your new car, plus some! We've purchased probably 25+ vehicles between me and my husband over the years, and this was the worst experience we've had. All other dealers have been very fair, have not used bait and switch tactics, nor have they based their valuation of our trade-in based on what we still owed on them. I want to use the word “CROOKS!”, but I’m too nice. If you read this and STILL decide to buy from these people, then you have no one to blame but yourself. You’ve been warned. More

worst experience ever I purchased a 2009 traverse from Jerry's. Since that time it has been in the shop 17 times for 19 things. It is constantly being recalled. We final I purchased a 2009 traverse from Jerry's. Since that time it has been in the shop 17 times for 19 things. It is constantly being recalled. We finally met with Service manager. We were upset with the fact we had to replace the catalytic convertor at 85,000 miles. we have had several issues with engine misfires and more than likely caused it to go out prematurely. That repair cost $825. In May the oil pressure low indicator came on. They changed the oil???? Sent my husband on his way and the next day on my way to work it happened again. They kept the car over Memorial day weekend. Got it back, it was jerking at 45 and 65 mph. Got it in to shop June 12th. They replaced a coil. We started talking to Mr. Williams at that point. He told us we should think about trading it in. we explained our financial situation, it was not an option . we had one more year to pay it off and did not want to be upside down. He said he would talk to GM and see what he could do. We were optimistic about this after the meeting. Several days later he called and said GM would pay for our car payment or give us $1500 toward a trade in. We talked about it and wanted out of car. Mr.Williams actually paid our $100 copay on the repair of June 12th. We met again with Mr. Williams week of June 21. He felt that GMPP should pay for the catalytic convertor and would try to get it reimbursed. He called a few days later saying they would not cover it and would only do what we discussed previously. He walked us over to sales and had a salesman see if we could get financed and we are able to, but only a Malibu or another traverse. We filed with out attorney and have to wait until August 1st to see if we can buy a car. Then after neither Williams or GM would call us back I blasted them on Facebook for poor customer service. He called me and chewed me out for posting anything. Threw the fact that he paid $100 for my deductible back in my face, told me my husband was rude to him on the phone (he left a message) and we just wanted somebody to blame for our financial situation. I went off on him after he started yelling at me. Then he told me I was on my own. He would not help me anymore. I don't see he helped me at all except for the $100. Don't buy from them or take your car there for service. Rude managers. More