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Morehead Honda
Newburgh, NY
696 Reviews
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May 14, 2013
On May 14, 2013 I received a phone call from Morehead Honda's general manager, Jeremy Abramson, in regards to being unknowingly sold a car that had been in two accidents. As to be expected Mr. Abramson w Honda's general manager, Jeremy Abramson, in regards to being unknowingly sold a car that had been in two accidents. As to be expected Mr. Abramson was very apologetic about Morehead Honda's misleading me during the purchase of my car on March 29, 2011. He made sure to let me know that Bill Enright, the person who sold me the car, was no longer employed by Morehead Honda. He assured me that Morehead Honda did not normally engage in such shady business practices and the he wanted to help rectify the situation. Mr. Abramson asked me what I wanted him to do. Honestly, I did not have any idea what he could do. I purchased the car two years ago and have almost paid it off. I should be done with my payments by the end of this year, so there is nothing he can really do to help. But being a car salesman he insisted on offering me another car. When he brought up the idea of purchasing another car from Morehead Honda I became a little agitated. I could not understand how he could think that I would ever do business with Morehead Honda again. My agitation must have led him to believe that I never had any intentions of purchasing a vehicle and maybe up to something funny. He made the statement,"It doesn't sound like you ever intended to by a car", which further agitated me. I did not wake up on May 6, 2013 with the intentions of buying a car. The thought hadn't enter my mind until I checked my mail and found a letter from Mr. Abramson. In the letter he offered to payoff the rest of my car whether or give me the trade-in amount in cash. The seventh paragraph of letter stated, "Our intent, Elicia, is to make a sincere, direct appeal, to offer you premium trade-in value or outright purchase dollars for your vehicle." The offer sounded to go to be true but I went for it. I had hoped that they would give me the, "outright purchase dollars." (give me the trade-in value in cash).That did not happen. As expected the letter turned out to be a boldface lie. When I went to the dealership no one ever offered to pay-off my car in cash, all they did was try to get me to buy something less than what I already have. The saleswoman, Krystine Krantz, made it perfectly clear that there was no way I would be offered any car other than the LX, the base model. It would make no sense for me to go from an EX-L V6, that only lacked navigation, to a base model LX, which has nothing in it comparable to my present vehicle. It doesn't have leather seating, power seats, xm-radio, fog lights, sunroof, a V6 engine, multi-disc cd player, heated seats or dual zone temperature control. She tried to overcome the 2013 LX's lack of premium features by highlighting the fact that it had a back-up camera. My experience with Morehead Honda, beginning in 2011, has been an exceedingly bad one. Not only was I sold a car that had been in two accidents without my knowledge but I was sent a misleading letter and then it was insinuated that my outrage was for less than honest reasons. My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting. My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting. More
by EMurphy1
Employees Worked With
Bill Enright
May 08, 2013
Upon entering Christine and Doug made me feel like they wanted to earn my business and gave their word they stand behind what they sell and their service. They do whatever it takes to do what's right and wanted to earn my business and gave their word they stand behind what they sell and their service. They do whatever it takes to do what's right and fair for you and their dealership. I purchased a 2013 Accord which had a problem on the 3rd day I had it and they totally took care of the problem to my satisfaction. The Morehead family treat you like you're part of their family. I cannot say enough good things about all of them from every dept. to the top Management Team who made the best decision in resolving the problem. I truly want to thank all of you for turning an unusual problem into a wonderful experience. I look forward to dealing with your Service Dept. and seeing all of you. Thank you all from the bottom of my heart! More
by missyv44
Employees Worked With
Chris in Service Dept., Mike Desantis
May 04, 2013
Morehead Honda representative Doug Matthews was more than helpful. He was very courteous and expedited the lease process. I was able to bring my old vehicle and leave with a brand new Honda within a matter o helpful. He was very courteous and expedited the lease process. I was able to bring my old vehicle and leave with a brand new Honda within a matter of hours. I would recommend this dealership to anyone looking for a great vehicle, coupled with a high level of professionalism. More
by Wise02
Employees Worked With
Douglas Matthews
May 02, 2013
Thank you from the bottom of my heart for such a positive car buying experience. Hands down this was the best car buying experience we have ever had. We dealt with 3 different people during our purchase car buying experience. Hands down this was the best car buying experience we have ever had. We dealt with 3 different people during our purchase and each one was outstanding and extremely customer friendly. First, there are not enough kind words to describe Louis Borasi. He was so much more than a car salesman and such a pleasure to do business with. He allowed us to take as much time as we needed. He was pleasant and patient no matter the issue and believe me I had issues. ? The extra personal touches that Louis did to get the car ready for us were unexpected. We have never been treated so well by a car salesman before. Second, the Sales Manager Doug Bell went above and beyond what is normal and typical for a car dealership. His sincere desire to ensure that we left with right car was amazing. The third person we dealt with was the Business Manager, Mike Desantis. Mike was a delight to work with. He was friendly and efficient. He laid out the paper work for the financing and explained each form. When it came to the warranty, let us make the decision that was best for us. No sales pitch, no pressure, only professional knowledgeable service. I can’t say enough about the customer service and professional care we received at Morehead Honda. I am telling everyone who will listen about Morehead Honda. Thank-you Louis, Doug and Mike and thank-you Morehead Honda! More
by msgillespie
Employees Worked With
Mike Desantis, Lewis Borassi
May 01, 2013
The dealership had a large selection of vehicles to view and compare. Larisa was polite, courteous and knowledgeable of the availability of vehicles and the accessories with which they were equipped. Lari and compare. Larisa was polite, courteous and knowledgeable of the availability of vehicles and the accessories with which they were equipped. Larisa worked with us to find a vehicle that met out expectations at a price that was acceptable to us. When asked questions where she did not have an immediate answer, she quickly accessed the right individual and was able to provide the information in a timely manner. Larisa scheduled delivery and the vehicle was ready for pickup as promised, with the added accessories installed. The car was very clean and the dealer had provide a full tank of gas which was an unexpected bonus. Mike handled the financial process in a professional and efficient manner which allowed us to be out on the road in our new vehicle in what I would imagine is record breaking time. The dealership is clean and appears well maintained. Customers are provided with refreshments and a comfortable and pleasant waiting area while their vehicle is in for routine service. More
by Wrobin
Employees Worked With
Mike Desantis
April 30, 2013
The folks at Morehead handled the trade in of our minivan and the purchase of our new Honda Accord seamlessly.. We never felt pressured and were very happy with their effort in locating the Accord with the and the purchase of our new Honda Accord seamlessly.. We never felt pressured and were very happy with their effort in locating the Accord with the exterior color my wife desired. More
by stymie59
Employees Worked With
Frank Quinones, Mike Desantis, Jason Steinberg
April 30, 2013
I would definitely recommend Morehead Honda to anyone looking to purchase a vehicle. Mark & Dan treated us like long lost relatives. Everything about the purchase went smoothly, from the purchase itself, looking to purchase a vehicle. Mark & Dan treated us like long lost relatives. Everything about the purchase went smoothly, from the purchase itself, to the detailing of our new car. We were shocked at how quickly everything was completed & will definitely recommend Morehead to all our friends. More
by daddy1234
April 30, 2013
Tommy Loving and the family of Morehead Honda never let me or my family down. Always an awesome experience. I highly recommend Morehead Honda for sales and service. me or my family down. Always an awesome experience. I highly recommend Morehead Honda for sales and service. More
by denine
April 24, 2013
I had seen the reviews on dealerrater.com prior to going to dealership, and I must say they live up to their reviews. Everyone and the dealership is quite friendly, and patient. They are willing to answer a to dealership, and I must say they live up to their reviews. Everyone and the dealership is quite friendly, and patient. They are willing to answer all your questions honestly. The only thing I could say is the people that detail the used cars, should pay a bit more attention to details on the inside of the car, even though it is a used car. Overall It was a very good experience that a person will probably not find in most dealerships. More
by THECONTACT613
Employees Worked With
Nancy Clark, Mike Desantis, Lewis Borassi
