Mooresville Ford

Oil change destroyed my engine Just got home from 1st service on 6.7 diesel, got out of my truck and I could smell oil. Let it cool off and checked oil barely any oil on the stick. Just got home from 1st service on 6.7 diesel, got out of my truck and I could smell oil. Let it cool off and checked oil barely any oil on the stick. Crawled under truck, found oil filter loose, oil sprayed everywhere. Not sure what they will do about it, service department closed now on Saturday. Will write back when I found out more. More

Liar liar pants on fire. After great customer service up front, they lied to my face on my trade in. My car would not be resold there due to being a special car. They called a After great customer service up front, they lied to my face on my trade in. My car would not be resold there due to being a special car. They called around and found out it would only be sold at another dealer. The price was set BUT they lied. I should have never bought from their sales managers. They are liars. Avoid them. Wilbur was not the problem. Their sales managers can NOT be trusted. More

crooked dealership This dealership will add hidden charges, and when you catch them they will not own up to them. Stay far away from this dealership go to huntersville f This dealership will add hidden charges, and when you catch them they will not own up to them. Stay far away from this dealership go to huntersville ford More

Horrible dealership This afternoon I look my truck in for an oil change and tire rotation and upon completion I pulled away from the dealership and could immediately feel This afternoon I look my truck in for an oil change and tire rotation and upon completion I pulled away from the dealership and could immediately feel something was wrong with the vehicle. Before I could turn around and take it back I could see the driver rear wheel outside the wheel well and coming off. I am fortunate enough that I caught this right away as their neglect could have been disasterous. I have had bad dealings with their sales department before and would never buy a vehicle from them but service had been ok until this point but now I will never step foot in their dealership and do my best to make sure anyone I know uses another dealership for service or sales. More

Fantastic Service very pleased Had plugs changed and oil change on my f 150 pick up- the only person i dealt with was the service writer his name was Lou. Lou was the most pleasant Had plugs changed and oil change on my f 150 pick up- the only person i dealt with was the service writer his name was Lou. Lou was the most pleasant person I have ever dealt with. Please let him know I am bragging on him. We had checked with dealerships all around the Charlotte area - Gastonia - Huntersville and Hickory and every body's pricing was in the same ball park however the way Lou talked to us not only on the phone before, but during our visit there made us realize that this was the ones we wanted to take care of my vehicle. I will be back next Saturday to have the front brakes serviced. Thanks again for having professional folks working for you ones that seem to care about your customers. More

Service Dept is a NIGHTMARE! Horrible customer service. Purchasing the vehicle from this dealership was a normal purchase... the customer service when dealing with the service dept was a NIGHTMARE! The car Purchasing the vehicle from this dealership was a normal purchase... the customer service when dealing with the service dept was a NIGHTMARE! The car is under warranty but good luck getting them to do any of the work in a timely manner. Multiple recalls, we make an appt to have the recalls fixed and they call after having the car for 4 hours and tell us that they took care of one recall but will have to order parts for the other 2 recalls. More

Horrible customer service!!! BEWARE!!! I was driving to visit family at the lake when my car started having problems with the transmission so I decided to take it to the nearest dealership I was driving to visit family at the lake when my car started having problems with the transmission so I decided to take it to the nearest dealership where I wouldn't have to drive the scary car all the way back to downtown Charlotte, come to find out I'm greeted by snotty attitudes and rude comments. I have never experienced such poor service at any place ever! I decided after research and my car being in the shop for over two weeks and then me having to take it back again the day I got it back that I would look into a replacement and now they are demanding money for me to get my vehicle because of the technician looking at it, well it's a security problem (recall), it shouldn't cost me anything to get something checked out by a technician that is not my fault. It's ridiculous and I would not advise anyone to even step foot there, I can't believe my experience and I would hate for someone to go through the horrible experience I've had to go through. More

We were looking for a new F-150 Truck and drove to Mooresville Ford. Allyson met us right at the front door and introduced herself and asked how can she help. We explained our needs and within minutes Mooresville Ford. Allyson met us right at the front door and introduced herself and asked how can she help. We explained our needs and within minutes she located two very good choices for us that quite frankly either truck would be great. Our purchasing experience with Allyson was easy she understood all the features of both trucks and gave us a little time with no pressure to decide for ourselves. Once we deceideds she took a few minutes and came back with a fair and reasonable offer for our trade in and a very good discount on the truck . We will definitely purchase from Allyson Odendahl again in the near future this time for a car. More

Allyson did a great job. This is the second vehicle I've bought from her in 6 months. The finance manager did a good quick job. I've bought from her in 6 months. The finance manager did a good quick job. More

Stopped just to look, had no intension of buying anything. Spotted a used F550 P/U ( that doesn't exist), while looking it over, Doc came over then went and got the key so we could check the mileag anything. Spotted a used F550 P/U ( that doesn't exist), while looking it over, Doc came over then went and got the key so we could check the mileage. 2003 with only 28000 miles! Future plans were to find one that would take a P/U camper. Couldn't pass it up and with almost no hagling, Doc and I worked out a price and took it home that evening. Real helpful, nice guy, probably could have hagled back and forth and saved a little, but didn't feel it was worth it. I certanly would go back and deal with him again when we replace my wife's car. More