Mooresville Ford

I have purchased 4 vehicles from Mooresville ford over 10 years. Excellent service, price and salesman Wilbur is top notch. He treats you like family years. Excellent service, price and salesman Wilbur is top notch. He treats you like family More

Hello Everyone!My wife and I purchased a brand new Hello Everyone! My wife and I purchased a brand new Bronco from Mooresville Ford and was verify displeased with our service we received. We have be Hello Everyone! My wife and I purchased a brand new Bronco from Mooresville Ford and was verify displeased with our service we received. We have been with Ford for the past 10 years and never received poor service like we did when visiting Mooresville Ford. We had a lease of a Ford Escape we were turning in that was over the mileage which equated to around $1600 dollars. When trading in our previous leases at other Ford dealerships(NOT MOOORSEVILLE FORD) they would waive the mileage fee or work with us in some compacity. At this Ford they declined to help us at all! We ended up purchasing the 30K vehicle from this Ford and during the process we tried to negotiate the leave overage fee with Ryan the sales person and he kept insisting there was nothing they could do about that fee. Keep in mind not less then 3 months ago we turned our other lease into Charlotte ford for a new vehicle purchase and they waived our fee all together, After purchasing the new Bronco we decided to pay another visit to Mooresville Ford to see if there was anything they could do. This time we spoke to the manager at Mooresville Ford. The manager was very disrespectful to both my wife and myself tell us "You have to have talk to Ford Credit and there was nothing he could do". I have several family members that work at various locations around the US and after speaking with them they told us the Sales person and the manager should have waived those fees from the lease overage, especially if you were purchasing a new vehicle. Lastly, after dealing with Ryan and the manager it goes to show what kind of integrity and customer service the employees have at Mooresville Ford, North Carolina. This will be our last time visiting this Ford to purchase or lease any new vehicles and possible new purchase/lease another Ford vehicle again! Follow-up to message from Mooresville Ford: After calling the number below and going up to the dealership to speak with Sales Representative and manager. They did absolutely nothing in regards to the deal they dealt us. The most upsetting part about this experience is that neither the sales representative(Ryan) or the Sales manager apologized for the experience they provided us. Nevertheless, after receiving a response from Mooresville Ford in this thread I thought they would be able to help us out or at minimum apologize for our experience but we received neither. I would recommend to anyone visiting this dealership to think twice and find another Ford dealership that treats their customers with integrity and respect. More

I just purchased a brand new 2021 Ford Explorer from Mooresville Ford and wow it was so easy! Larry and Shawn were extremely helpful throughout the entire process. Larry took me on the best test drive I Mooresville Ford and wow it was so easy! Larry and Shawn were extremely helpful throughout the entire process. Larry took me on the best test drive I have ever been on in my entire life! Ford should video the way he does his test drives and make it a standard that is expected on how every test drive should go! It was a really quick process and I was happy with how fast, professional, and nice everyone was. I didn’t feel rushed and no one was pushy trying to make a sale which I really liked! More

Always a pleasure to deal with. Excellent customer service is what brings us back time after time. Scott made the process smooth and easy. We will be back soon! service is what brings us back time after time. Scott made the process smooth and easy. We will be back soon! More

Doug Sloan covered all the necessary Information concerning our new Escape, was thoughtful and knew each detail of the SUV. Allyson gave us more information concerning each aspect of our purchas concerning our new Escape, was thoughtful and knew each detail of the SUV. Allyson gave us more information concerning each aspect of our purchase.. More

Was looking to buy a new car/truck/suv. Wasn't exactly sure what I wanted. Jeremy, my salesman, was excellent. He took his time, wasn't pushy and showed me around the dealership for service, etc. once I d sure what I wanted. Jeremy, my salesman, was excellent. He took his time, wasn't pushy and showed me around the dealership for service, etc. once I decided. I highly recommend Mooresville Ford. Ask for Jeremy! More

Sales staff was good to work with. Finance was quick and offered me a fair price for vehicle I was trading in. Overall a good experience. offered me a fair price for vehicle I was trading in. Overall a good experience. More

Mooresville Ford was awesome...Larry Cheek was an Mooresville Ford was awesome... Larry Cheek was an Awesome salesman and he explained to us every little detail on the truck we bought... I would Rec Mooresville Ford was awesome... Larry Cheek was an Awesome salesman and he explained to us every little detail on the truck we bought... I would Recommend Mooresville Ford More

My new purchase experience was the best one I have ever had! Wilbur was the most professional and courteous salesman I’ve dealt with over the years and I do customer service and sales in banking. He had th had! Wilbur was the most professional and courteous salesman I’ve dealt with over the years and I do customer service and sales in banking. He had the vehicles I wanted to view ready for me and I purchased my Explorer the same day for a fair price. More

Scott and Ray were amazing to work with, both were very patient and easy to work with. We never felt pressured or rushed. They answered all our questions even after the sale. patient and easy to work with. We never felt pressured or rushed. They answered all our questions even after the sale. More