Mooresville Ford

Mooresville ford was absolutely exceptional when it came to upgrading my small suv to an expedition. We made contact on a Wednesday evening from SC and by Friday evening we were pulling off the lot in NC to to upgrading my small suv to an expedition. We made contact on a Wednesday evening from SC and by Friday evening we were pulling off the lot in NC to bring our amazing new car home. The entire staff was so accommodating, friendly and helped us get through the process seamlessly. One person to note was Ray Woody. He kept in contact with us from a state away and answered every question we had before and after we purchased the car. I know in the future when it comes to for another car purchase i will not hesitate to use Ray and Mooresville Ford again. More

I visited Mooresville Ford just planning to look around and weigh m options vs. new or used. I had been watching dealerships online and visiting websites to see what offers they had. Quite a few of the dea and weigh m options vs. new or used. I had been watching dealerships online and visiting websites to see what offers they had. Quite a few of the dealerships I looked at almost immediately FLOODED my phone and email trying to get me into their showroom. I found it intrusive and annoying. I walked into Mooresville Ford and worked with Jeremy Gattenby. I explained to him what I was looking for, what my price range was and what my options are. He helped me to determine if Lease, Buy New or Buy Used would best fit my needs and budget. Jeremy even offered to help me look at other dealership Lease programs to determine what the terms were. It has been almost 20 years since I committed to buying a new or "New to Me" car from a dealership, and a lot has changed in the industry. I was thankful that Jeremy took the time to explain the processes to me and help me make the best decision, even if it wasn't the highest priced one. I ended up in a very nice Used Vehicle, but more then that I left with a good feeling about my purchase. An experience I had not had at other dealerships in the years past . I appreciate the no pressure sales environment at Mooresville Ford and have already recommended their Showroom and team to 5 friends! More

I HAVE USED MOORESVILLE FORD FOR MANY YEARS AND HAVE FOUND THE SALES & MAINTENANCE PERSONEL OUTSTANDING!! I JUST PURCHASED A 2020 FORD ESCAPE FROM THEM AND WILL CONTINUE TO USE MOORESVILLE FORD!!! FOUND THE SALES & MAINTENANCE PERSONEL OUTSTANDING!! I JUST PURCHASED A 2020 FORD ESCAPE FROM THEM AND WILL CONTINUE TO USE MOORESVILLE FORD!!! More

Great Experience ! Doug and Trevor made my buying experience painless . They delivered the Bronco , due to me just getting out of the hospital for some minor surgery . All the paperwork was in order experience painless . They delivered the Bronco , due to me just getting out of the hospital for some minor surgery . All the paperwork was in order and it took about 10 minutes to sign it . I never had a buying experience go this well . More

I just purchased a great used car. My customer service was above excellent. The sales team, Larry Cheek and Wilbur Rouse, gave me their time and patience since I had not bought a car in 13 years!! Larry was above excellent. The sales team, Larry Cheek and Wilbur Rouse, gave me their time and patience since I had not bought a car in 13 years!! Larry was very in-tune with my wants and needs in what would best suit me....much appreciated. Dylan Ladner made all the paperwork a breeze....so efficient. Thank you all for a great experience. J. Read More

I have purchased 4 vehicles from Mooresville ford over 10 years. Excellent service, price and salesman Wilbur is top notch. He treats you like family years. Excellent service, price and salesman Wilbur is top notch. He treats you like family More

Hello Everyone!My wife and I purchased a brand new Hello Everyone! My wife and I purchased a brand new Bronco from Mooresville Ford and was verify displeased with our service we received. We have be Hello Everyone! My wife and I purchased a brand new Bronco from Mooresville Ford and was verify displeased with our service we received. We have been with Ford for the past 10 years and never received poor service like we did when visiting Mooresville Ford. We had a lease of a Ford Escape we were turning in that was over the mileage which equated to around $1600 dollars. When trading in our previous leases at other Ford dealerships(NOT MOOORSEVILLE FORD) they would waive the mileage fee or work with us in some compacity. At this Ford they declined to help us at all! We ended up purchasing the 30K vehicle from this Ford and during the process we tried to negotiate the leave overage fee with Ryan the sales person and he kept insisting there was nothing they could do about that fee. Keep in mind not less then 3 months ago we turned our other lease into Charlotte ford for a new vehicle purchase and they waived our fee all together, After purchasing the new Bronco we decided to pay another visit to Mooresville Ford to see if there was anything they could do. This time we spoke to the manager at Mooresville Ford. The manager was very disrespectful to both my wife and myself tell us "You have to have talk to Ford Credit and there was nothing he could do". I have several family members that work at various locations around the US and after speaking with them they told us the Sales person and the manager should have waived those fees from the lease overage, especially if you were purchasing a new vehicle. Lastly, after dealing with Ryan and the manager it goes to show what kind of integrity and customer service the employees have at Mooresville Ford, North Carolina. This will be our last time visiting this Ford to purchase or lease any new vehicles and possible new purchase/lease another Ford vehicle again! Follow-up to message from Mooresville Ford: After calling the number below and going up to the dealership to speak with Sales Representative and manager. They did absolutely nothing in regards to the deal they dealt us. The most upsetting part about this experience is that neither the sales representative(Ryan) or the Sales manager apologized for the experience they provided us. Nevertheless, after receiving a response from Mooresville Ford in this thread I thought they would be able to help us out or at minimum apologize for our experience but we received neither. I would recommend to anyone visiting this dealership to think twice and find another Ford dealership that treats their customers with integrity and respect. More

I just purchased a brand new 2021 Ford Explorer from Mooresville Ford and wow it was so easy! Larry and Shawn were extremely helpful throughout the entire process. Larry took me on the best test drive I Mooresville Ford and wow it was so easy! Larry and Shawn were extremely helpful throughout the entire process. Larry took me on the best test drive I have ever been on in my entire life! Ford should video the way he does his test drives and make it a standard that is expected on how every test drive should go! It was a really quick process and I was happy with how fast, professional, and nice everyone was. I didn’t feel rushed and no one was pushy trying to make a sale which I really liked! More

Always a pleasure to deal with. Excellent customer service is what brings us back time after time. Scott made the process smooth and easy. We will be back soon! service is what brings us back time after time. Scott made the process smooth and easy. We will be back soon! More

Doug Sloan covered all the necessary Information concerning our new Escape, was thoughtful and knew each detail of the SUV. Allyson gave us more information concerning each aspect of our purchas concerning our new Escape, was thoughtful and knew each detail of the SUV. Allyson gave us more information concerning each aspect of our purchase.. More