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Montrose Ford

Fairlawn , OH

Overview
Employees
Reviews
Vehicles
4.7
677 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations. We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 677 reviews

December 29, 2025

Came to my work and provided the Computer update that was a recall. They were very courteous and efficient. More

by DDIPERNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda Mobile Service
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Dec 29, 2025 -

Montrose Ford responded

Thanks for sharing your thoughts about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 28, 2025

Worthless alerts, get rid of it Fictitious notifications, have no value, waste of time False info More

by ALBITO
Recommend Dealer
No
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Dec 29, 2025 -

Montrose Ford responded

Sorry that your experience was not a pleasant experience. Would you mind sharing what your concerns are? Our general manager Matt Stringer would be happy to discuss with you. Please feel free to call him at 330-666-0711 ext 214.

December 28, 2025

Wreck is always very professional and accommodates. We love dealing with rick For all our service needs More

by MATTSETZEKORN
Recommend Dealer
Yes
Employees Worked With
Rick
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Dec 29, 2025 -

Montrose Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Montrose Ford. We look forward to having you as one of our valued customers for many more years to come! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 25, 2025

They took care of my recalls and were timely. The staff explained what needed to be done and they helped with redeeming my ford points. More

by Blakeaab73
Recommend Dealer
Yes
Employees Worked With
Service department and Matt Mills
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Dec 25, 2025 -

Montrose Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 24, 2025

Everyone was very helpful and polite. The whole experience went very smoothly from the moment we walk in the door to driving our new car home. More

by Sbalzarini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Dec 24, 2025 -

Montrose Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Montrose Ford are glad to have you as a customer. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 20, 2025

My car was in for a recall repair and he arranged transportation when finished and had it brought back to me and the driver took back the rental for me More

by llgwasme
Recommend Dealer
Yes
Employees Worked With
I think Rick in service
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Dec 20, 2025 -

Montrose Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 19, 2025

Always helpful. Handles problems quickly They are always helpful and handle all my problems quickly More

by jghayes88
Recommend Dealer
Yes
Employees Worked With
Parts Department and Service
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Dec 19, 2025 -

Montrose Ford responded

Thanks for sharing your thoughts about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 19, 2025

Appreciate the work completed and process. Was through insurance and different companies but Montrose handled my truck body work well and Bryan S communication was always consistent and clear. More

by SEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Seigman, front desk in collision dept and some mechanics at end of process.
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Dec 19, 2025 -

Montrose Ford responded

Thanks for sharing about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 17, 2025

Had a appointment scheduled at the dealership and then a mobile unit called me a scheduled the service at my home. That was great. I continued to get contacted about my dealership scheduled day and was diff More

by NICKAVASS
Recommend Dealer
Yes
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Dec 18, 2025 -

Montrose Ford responded

Thank you for your business and this review. I'm happy our team was able to serve you and demonstrate our commitment to great service, but apologize for the automated scheduling reminders. If there is anything we can assist you with in the future, please let us know. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 17, 2025

Out standing dealership and the onlynplce to buy a car. They treat me like family. More

by HERSHEFROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
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