Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Montrose Ford
Fairlawn , OH
836 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 836 reviews
Verified Customer
June 08, 2026
Excellent service in body shop. Repairs done timely and accurately. They helped us substantially with our insurance. Courtney was excellent help to us. Recommend. Repairs done timely and accurately. They helped us substantially with our insurance. Courtney was excellent help to us. Recommend. More
by jeff@jdacpa.com
Employees Worked With
Courney
June 07, 2026
Andre in the service department was rude and dismissive to my concerns as soon as he realized it was about warranty work. Total lack of communication and follow up from him as well. Told me about noon for to my concerns as soon as he realized it was about warranty work. Total lack of communication and follow up from him as well. Told me about noon for checking on a battery when I was verifying he received the battery to test at 9A. Called a little after 1P and he didn’t have an answer. Said he would check on it and call me back in a few minutes. After half an hour with no follow up, I drove 30 minutes to the dealership. The battery was still not “finished testing” when I got there. Had to get management involved and they ended up just giving me a new battery. Andre had absolutely no concern or respect for my time. Checking a battery should not take a whole day to test. More
by JE
Employees Worked With
Andre
June 06, 2026
Andre (and Rick and Nathan) are the reasons I buy my cars at Montrose Ford and get them serviced there. As always, Andre explained clearly what needed to be done that day and what I could do the following mo at Montrose Ford and get them serviced there. As always, Andre explained clearly what needed to be done that day and what I could do the following month. The estimate was spot on. Andre is forthright and honest, the service done efficiently and well. Five stars!! More
by jtdukes
Employees Worked With
Andre.
June 05, 2026
Very thorough. Nice waiting room. Helpful guys in the service department. Cashiers are great too. Nice waiting room. Helpful guys in the service department. Cashiers are great too. More
by AMYDAWG1
Employees Worked With
June 05, 2026
Great service Matt and Jessica were very timely and professional and pleasant to work with. professional and pleasant to work with. More
by hollycleans
Employees Worked With
June 05, 2026
Dan always takes good care of us and makes the purchasing process quick, easy, enjoyable, and efficient! process quick, easy, enjoyable, and efficient! More
by tsakmar
Employees Worked With
June 04, 2026
I worked with John Nageotte on purchasing my new Mach-E he Is a great sales rep I would recommend him a thousand percent very professional and respectful he made my experience very easy and welcoming he Is a great sales rep I would recommend him a thousand percent very professional and respectful he made my experience very easy and welcoming More
by paynepf1
Employees Worked With
