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Montrose Ford
Fairlawn , OH
547 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 547 reviews
June 12, 2025
Do NOT use their service center! They have been servicing my wife’s lease and failed to mention that it needed an alignment. 24,000 miles on the car and they just told us today that They have been servicing my wife’s lease and failed to mention that it needed an alignment. 24,000 miles on the car and they just told us today that her tires wore down to 3. Basically unsafe. The car was just in for an oil change rotation and safety inspection 4k miles ago and nobody mentioned this. This should have been addressed many many miles ago. Klaban ford where we purchased the lease said this is completely ridiculous that this wasn’t caught sooner by montrose dealership. They have been servicing the car from day 1. The tires are cupping and this doesn’t happen overnight. Here’s a picture of the service guy showing my wife today. That’s unprofessional that this hasn’t been addressed until today. The fact that management wouldn’t even return a call about this issue tells me exactly what kind of irresponsible dealership this is! More
by David.conner22
Employees Worked With
March 30, 2025
Matt was outstanding! Straightforward. Gave us an out-the-door price and stuck too it without pressure to add the other layers that most do. Lived out of state so it was a Straightforward. Gave us an out-the-door price and stuck too it without pressure to add the other layers that most do. Lived out of state so it was a commitment to drive 6 hours, hoping it would work. Happy with the truck and thank you Matt for your professionalism! More
by cindykay85
Employees Worked With
November 06, 2024
I was very happy with Montrose Ford, Akron, Ohio. The staff and my salesman were all great to work with. I feel they gave me a very fair market value on my trade in and also gave me a great price o The staff and my salesman were all great to work with. I feel they gave me a very fair market value on my trade in and also gave me a great price on my new purchase. I will definitely be dealing with Montrose again. More
by James
October 29, 2024
VERY EFFICIENT ALLLLLLWAYS TAKE CARE OF ME VERY POLITE AND PRECISE I AM VERRRRRY GRATEFUL AND THANKFUL POLITE AND PRECISE I AM VERRRRRY GRATEFUL AND THANKFUL More
by Wendybolding21
October 23, 2024
I am very happy with my transaction as well as my salesman Alex. I will recommend theMontrose dealership and Alex to my friends and family. It was a great experience and I am very pleased. salesman Alex. I will recommend theMontrose dealership and Alex to my friends and family. It was a great experience and I am very pleased. More
by michaelmasterson
Employees Worked With
Alex
October 09, 2024
Really good dealership. Great service, and great sales staff. Close to home, and provide whatever you need Great service, and great sales staff. Close to home, and provide whatever you need More
by Kevin.badner
Employees Worked With
October 05, 2024
When I need to service my vehicle, Andre is always accommodating and makes the process easy. Keeps you informed along the way and I appreciate him so much. accommodating and makes the process easy. Keeps you informed along the way and I appreciate him so much. More
by Marta428
Employees Worked With
Andre
