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Montrose Ford
Fairlawn , OH
726 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 726 reviews
Verified Customer
March 09, 2026
Great customer service when I had to call to reschedule from an earlier appointment. Night drop off was simple and easy. Service team gave me clear updates and cost estimates. from an earlier appointment. Night drop off was simple and easy. Service team gave me clear updates and cost estimates. More
by Megan
March 06, 2026
Our salesman. Nick, was as good as you can expect. Helped us out as soon as we walked on the lot, was not an obnoxious car salesman, and still continues to offer h Nick, was as good as you can expect. Helped us out as soon as we walked on the lot, was not an obnoxious car salesman, and still continues to offer help even after our purchase. The only complaint I have is working with the lady to sign the warranty papers and all that. Not enough time to review all the options and couldn’t see them well because they were on an iPad laying flat on desk - reflections and screen kept closing. Would be better if buyer had options printed and rime to review. Because of that, we might have missed a couple options. More
by Marianne
Employees Worked With
Nick El Faye
March 02, 2026
Montrose Ford did a great job when servicing the recall on my 2022 Mustang GT. Communication was clear, scheduling was easy. I definitely plan to come back for future recalls/scheduled maintenance. I also on my 2022 Mustang GT. Communication was clear, scheduling was easy. I definitely plan to come back for future recalls/scheduled maintenance. I also thoroughly enjoy how clean the staff and owners keep the dealership. More
by Tyler
March 02, 2026
Easy to talk to, organized, work inter-agency and work well together. I've asked my salesman Nick to get some service work done for me, and know he will. well together. I've asked my salesman Nick to get some service work done for me, and know he will. More
by ahotes
Employees Worked With
Nick El Faye
March 01, 2026
The dealership was very time-efficient. I love that they went eco friendly by going paperless. I love that they went eco friendly by going paperless. More
by Smwilkins16
Employees Worked With
