Molle Audi of Kansas City

Parts customer service, As example, customer looking Parts customer service, As example, customer looking additional parts from different trim (same model) was not found by Molle Audi KC, instead cust Parts customer service, As example, customer looking additional parts from different trim (same model) was not found by Molle Audi KC, instead customer had to use another out of state Audi dealer to find required parts and pay shipping. Service Writers, New vehicle software updates have to be specifically pin pointed, requested and note it is already used by other Audi dealers, otherwise some of service writers don’t know about it nor bother going through latest service bulletins. After few months of new car ownership, car haves some rattles and squeaks that did not exist when vehicle was delivered. Customer meets the service writer to ask how those annoying sounds could be eliminated and during the next service vehicle is test driven and no issues found. How come few mile test drive by Molle staff equals to 2000 mile vacation trip drive by ex mechanic who got annoyed by squeaks and rattles on new car? One service writer says broken part is covered by warranty and customer should bring car in, once car is inside, another service writer makes customer pay the part. More