Modesto Toyota

Appointments are useless! I called at 8am, asking about bringing my prius in for an oil change. The woman on the phone suggested that, although they weren't busy, an appointme I called at 8am, asking about bringing my prius in for an oil change. The woman on the phone suggested that, although they weren't busy, an appointment (for 10:30) would be advised, to ensure no wait. I arrived to find a huge crowd, and people were being helped ahead of me, that pulled up after I did (of course I had informed the service writer that I had an appt, upon arrival)!? Well, here it is 2 hours later, and I'm still waiting for them to pull my car in for service! I am disgusted by Toyota in general, and this horrible experience here at Modesto Toyota hasn't helped! More

First but not the last time Jesse was a knowledgeable and professional salesman. The entire staff at Modesto Toyota did an awesome job helping us get our first but not last Toyot Jesse was a knowledgeable and professional salesman. The entire staff at Modesto Toyota did an awesome job helping us get our first but not last Toyota. Job well done. Thanks again Kevin Stinson and crew. More

Toyota Camery Today I went to Toyota dealer to buy a new car. there I met with Eddie Chucrallah, he is the Sales Man. he give us very good service and I recommend e Today I went to Toyota dealer to buy a new car. there I met with Eddie Chucrallah, he is the Sales Man. he give us very good service and I recommend every one go and see him if u want a good deal on ur car. thx Eddie. Grummet Singh More

Great Service & Great Car I knew what car I wanted from the beginning. Hector made sure that I got the car I wanted & helped me out with the special at the time. The staff I ca I knew what car I wanted from the beginning. Hector made sure that I got the car I wanted & helped me out with the special at the time. The staff I came across with was very friendly. Hector was more than happy to answer any questions my father & I had. He also related to us with his life experience, which was nice. Definitely would recommend them. My father is thinking about getting a car from them, I told him to give Hector a call. More

Will do it again! This was the best car buying experience I ever had! Everyone was so friendly I felt like I was buying a car from a best friend of mine. This place str This was the best car buying experience I ever had! Everyone was so friendly I felt like I was buying a car from a best friend of mine. This place strived hard to make me happy and to make my experience the best and they went above and beyond. If you are looking for a new or used car I would make your first stop at Modesto Toyota. I will be buying my next car at Modesto Toyota. More

Good car buying experience....really! I have used this dealer for service and found them knowledgeable, professional and friendly. I came in this time to explore the possibility of tradin I have used this dealer for service and found them knowledgeable, professional and friendly. I came in this time to explore the possibility of trading in my 2012 for a new 2014 Prius. I had done my homework and presented the sales person, Hugo and his sales supervisor with my thinking and they set out to make it happen…and so it did. I had a time crunch and they flew through the process. It was the most pleasant car buying experience I have ever had. More

Purchase experience All the employees we dealt with were very friendly and knowledgable. Great inventory. Pretty painless process. All employees were very attentive to ou All the employees we dealt with were very friendly and knowledgable. Great inventory. Pretty painless process. All employees were very attentive to our needs, and very patient with all our questions More

THE REASON WHY I PURCHASED MY NEW 2014 TOYOTA COROLLA LE, AT MODESTO TOYOTA IS BECAUSE MR. ROB YOUNG GENERAL MANAGER IS A KIND, PROFFESSIONAL, LOVING, FULL OF SMILES, FRIENDLY AND A VERY COMPASSIONATE MAN, AT MODESTO TOYOTA IS BECAUSE MR. ROB YOUNG GENERAL MANAGER IS A KIND, PROFFESSIONAL, LOVING, FULL OF SMILES, FRIENDLY AND A VERY COMPASSIONATE MAN, HE WENT OUT OF HIS WAY TO GET ME THE VERY BEST DEAL AND MET MY NEEDS, AND CURRENT FINANCIAL ISSUES,HE WORKED UP AN AWESOME DEAL PACKAGE FOR ME AND HAD MR. MATTHEW HERMIZ SALES ASSOCIATE COME TO STOCKTON TO PERSONALLY PICK ME UP AND BRING ME TO THE DEALERSHIP, I HAD NO WAY OF TRANSPORTATION IN GETTING THERE. WOW!!! A DEALERSHIP THAT IS VERY SENSITIVE AND CARING, COMPASSIONATE. MR.. MIKE GREEN SALES MANAGER WAS ALSO AWESOME, FRIENDLY, KIND, COMPASSIONATE, FULL OF SMILES, HE WORKED UP A GREAT DEAL PACKAGE AND WAS FULL OF SMILES AND GREAT CUSTOMER SERVICE, HE ALSO WENT OUT OF HIS WAY TO MEET MY NEEDS, MET MY CURRENT FINANCISL ISSUES. MR. MATTHEW HERMIZ, SALES ASSOCIATE WAS VERY FRIENDLY, WARM, DOWN TO EARTH, NOT PUSHY OR AGGRESSIVE TOWARDS ME, NOT PRESSURING ME AT ALL, THRU THE BUYING EXPERIENCE. HE WAS VERY KNOWLEDGEABLE ABOUT THE VEHICLE HISTORY, AND OPTIONS, HE ALSO WORKED OUT A GREAT DEAL OF THE PRICE OF THE CAR, HE ALSO WAS PARRT OF THE BUYING EXPERIENCE.HE WASED MY NEW CAR 2 TIMES ON 2 DIFFERENT VISITS, WOW!!! WHAT AWESOME CUSTOMER SERVICE AND LOYALTY, I WILL MOST DEFINATELY PURCHASE MY FUTURE CARS FROM MR. MATTHEW HERMIZ AT MODESTO TOYOTA. EVERYONE WAS FRIENDLY, KIND, PROFFESSIONAL,KNOWLEDGEABLE, CARING, FULL OF SMILES, COMPASSION AND AWESOME CUSTOMER SERVICE... I ALSO WAS VERY IMPESSED WITH MRS. FRANCESKA GARCIA, TELEPHONE OPERATER ASSOCIATE, WHEN I FIRST CALLED MODESTO TOYOTA, I WAS GREETED BY HER ON THE TELEPHONE, SHE WAS AWESOME, FRIENDLY, COURTEOUS, PERFECT TELEPHONE ETTIQUTTE MANNERS AND AWESOME CUSTOMER SERVICE SKILLS, SHE TOO ANSWERED/FOUND OUT FO ME SOME VERY IMPORTANT INFORMATION THAT I HAD REQUESTED BEFORE I WOULD PURCHASE MY NEW CAR, SHE HAD ME ON HOLD ON THE TELEPHONE, NOT TO LONG, AND WENT TO THE SALES MANAGERS/SHOWROOM FLOO ASSOCIATES TO GET MY QUESTIONS ANSWERED FO ME, I WAS ALSO, IMPESSED WITH MRS.FRANCESKA GARCIA WANTING/ GREETING ME AT THE FRONT DOOR WHEN I ARRIVED THERE WITH MR. MATTHEW HERMIZ, SHE MADE MY BUYING EXPERIENCE VERY PLEASANT AND I FELT VERY WELCOMED AND NOT NERVOUS, I WILL MOST DEFINATELY PURCHASE MY FUTURE CAR FOM MODEST TOYOTA, EVERYONE THERE IS DOWN TO EARTH AND VERY REAL, WELCOMING EVEVERYONE WITH WARM AND COMFORTABLE ENVIORMENTS AND POSITIVE ATMOSPHERE. I ALSO PURCHASED AN EXTENDED WARRANTY FROM SAMIR KATWAN, FINANCE MANAGER, HE MADE ME FEEL VERY WELCOME AND NOT NERVOUS HE WAS VERY FRIENDLY, PROFFESSIONAL, KNOWLEDGEABLE, FULL OF SMILES HE ANSWERED ALL OF MY LONG 1 MILLION QUESTIONS WITHOUT GETTING FRUSTRATED WITH ME, HE WAS VERY HELPFUL IN GUIDING ME IN THE RIGHT DIRECTION IN WHICH PLAN WAS MOST SUITABLE AND CUSTOMIZED TO MY DRIVING STANDARDS. HE EXPLAINED COMPLETELY AND THOROUGHLY THE TIERS AND CATERGORIES OF WHAT PLANS COVERAGES DO COVER AND WHAT COVERAGES DO NOT COVERR THE CAR, HE WAS VERY HONEST AND PROFEESIONAL ABOUT HIS DEDICATION AND HIS INTEGRITY AND HIS CHARACTER, IN PROVING TO ME THAT I WILL HAVE A GREAT BUYING A CAR/WARANTY PURCHASES I WILL MOST DEFINATELY BUY MY NEXT WARRANTY,ACCESSORIES,ETC. FROM MR SAMIR KATWAN. MR. MIKE FAGUNDES, ASSISTANT FINANCE MANAGER WAS ALSO ASSISTING ME, IN SELLING AND WRITING UP ALL THE EXTENDED WARRANTY INFORMATION, HE TOO MADE ME FEEL VERY WELCOME AND NOT NERVOUS ABOUT PURCHASING MY FIRST TIME CAR WARRANTY, HE AS WELL WAS VERY KNOWLEDGEABLE, FRIENDLY, FULL OF SMILES AND PROFFESSIONAL, AND EXPLAINED EVERYTHING ABOUT THE DO AND DONT'S ABOUT THE WARRANTY COVERAGES, I WILL MOST DEFINATELY PURCHASE MY NEXT WARRANTIES, ACCESSORIES,ETC. FROM MR. MIKE FAGUNDES AGAIN IN THE FUTURE. HE TO DID NOT PRESSURE ME IN RUSHING ME IN SIGNING CONTRACTS IN A HURRY, HE WAS VERY LAID BACK AND VERY PATIENT.. BOTTOM LINE I WILL ALWAYS COME BACK TO MODESTO TOYOTA FOR ALL MY FUTURE CAR PURCHASES/ I WILL ALSO, TELL ALL MY FRIEND/FAMILY TO PURCHASE ALL THEIR CARS THERE AT MODEST TOYOTA.. GOD BLESS YOU ALL AND REMEMBER THE LORD JESUS CHRIST LOVES YOU ALL, AND I PRAY THAT MODESTO TOYOTA GETA A HUGE BLESSING OF ALL NEW CUSTOMERS TO BOMBARD AND FLOCK TO YOUR DEALERSHIP THERE. IN CHRIST JESUS, JOHN J. OLIVERI More

Original salesperson Rick promised VIP treatment but passed me onto another salesperson. Walked away from me and left me walking far behind.I understood that they may have been busy but I had called and passed me onto another salesperson. Walked away from me and left me walking far behind.I understood that they may have been busy but I had called and let Rick know I was going to be there. I was there to buy a car and pay cash for it. I explained to them that I was not there to play around I am serious about purchasing the Infiniti M45. The next salesperson was then instructed by Rick to find the Infiniti M45 on the lot and bring it to the front,and told us to wait near the front. We waited and watched as the salesperson was looking for the keys. He then went searching for the vehicle. He was away from us for about 10 minutes when we spotted him in the lot with the hood of the car up. We then walked over towards the car and he was getting a ride back to the building. He said he had found the car and will be bringing it up to the front if we could just wait near the building. We waited near the car with the hood up. When he arrived he had the battery charger and said that someone must have left the lights on (the car has auto off lights). He had trouble understanding how to start the car.He then started the car and letting me know that the Infiniti M45 is an amazing car. I told him that I don't want Rick to be getting any of the commision if he isn't going to be talking to me. He said "why? We all work together and we are having a busy day". I guess I came on the wrong day and was feeling like an intrusion on the busy day. He then started talking about financing and I told him that I am not interested in financing and going to pay cash but not willing to pay the asking price since I live in Los Angeles and the cars are $3000-$6000 cheaper and he said that Modesto Toyota is a "rock bottom price" place and they will possibly go down $400. I then said ok no problem I can wait to go back to Los Angeles. He asked me to step inside and we can negotiate price.When I went inside my "VIP treatment" was to sit on some high stools/chairs out on the sales floor. He asked me to fill out a credit application, I then again told him that I am not interested in that and I am not going to fill that out. He said the needed info on me before Modesto Toyota will even negotiate a price with me. So I gave him as little information as possible. Then he went to the back again and had me sit there. After a few minutes then another person came out with a piece of paper showing me the price and explaining once again that they are a "rock bottom price" store. He gave be a break down on all the charges which brought the car to $16k. When he got to the final price he looked at me and said "OK so how do you want to pay this?" I told him that I don't want to pay this price because I can get them in Los Angeles for a cheaper price. He asked if that was from a dealer or private owner.I said both as I was showing him the prices of the Infiniti M45's in Los Angeles. He then looked at me,smiled,extended his hand and said "Thank you for your time" Then took the paper and walked away.I was left there laughing thinking about how from the start of this the first salesperson called me several times to get me to come in. One of his calls was about how he treats all his customers as "VIP's" More

On Saturday, Sept 30th I came to buy a new Toyota Camry and I met Khalil. He was not only very personable, but informative/knowledgeable and provided me with exceptional service. Due to a physical disabi and I met Khalil. He was not only very personable, but informative/knowledgeable and provided me with exceptional service. Due to a physical disability he went out of his way to make my buying experience very special, enjoyable and stress free. I felt like I was his only client. He gives an exceptional test drive and answered all my questions and concerns. He is very knowledgeable about the Camry. It was actually a very pleasant experience. I also want to comment on my experience with George in Finance, he took the time to answer my questions, explained everything in detail and made sure I understood everything. He was very professional. More