Mitchell Volvo of Simsbury

Caveat Emptor ("let the buyer beware.")- Poster Child Mitchell Auto Group (MAG) is the epitome of Caveat emptor which is a Latin term that means "let the buyer beware." I can’t complain about the purch Mitchell Auto Group (MAG) is the epitome of Caveat emptor which is a Latin term that means "let the buyer beware." I can’t complain about the purchased vehicle’s value of quality + price. However, the overall experience was a blend of bait and switch, unsavory practices. For example, initial mileage quoted on the site was off by 200 miles. Unethically, When I gave them a check to hold the vehicle. Their “top” salesman stated, “We will store the car and no one will drive it.” When I came to pick it up, it had additional 20+ miles on it, no explanations or apologies. This is one example of their culture of contrast and contradictions. Unprofessionally, when you provide an itinerary and fly in to pick up your car but, they still have you waiting for an hour at the airport. Deceitful, Mr. Ernie P. told me, the car had everything throughout the process, when I asked for the car’s extra key. Surprisingly, they did not have it, which will cost me $500+. Honestly, they didn’t sell me a car, I bought it based on its value. It wasn’t the warmth of the experience, which was cold and distant. Sadly, Mitchell Auto Group still practices old school sales tactics on global stage (internet), where a customer have voice to warn fellow consumers. This is my gift to future MAG customers, approach with caution and trust your instincts with them, who lacks understanding building customer relations goes beyond $$$. I wish MAG nothing but success and prosperity in the future….and morals, ethics and values. More

Great Service! Mitchell Auto Group took special care of me. I was told by another Volvo dealer that I needed a new muffler. I wasn't sure, so I brought my C70 in to Mitchell Auto Group took special care of me. I was told by another Volvo dealer that I needed a new muffler. I wasn't sure, so I brought my C70 in to Mitchelll who took the time to ride with me, and as it turned out, I didn't need the muffler. I trust them implicitly and will go no where else for service. More

Friendly /on time Happy with my experience.this was my first time at thisdealer and i was very happy with all aspects of my visit. They were kind courteous and timely. Happy with my experience.this was my first time at thisdealer and i was very happy with all aspects of my visit. They were kind courteous and timely. More

Addazio new car purchase The whole process was excellent. I had gone online to check volvo's per website. I emailed inquiry and response from sales staff was within one minute The whole process was excellent. I had gone online to check volvo's per website. I emailed inquiry and response from sales staff was within one minute. The dealership was good with my time frame and meet my needs. More

Floor mats We ordered new weather proof floor mats and they were delivered when expected. As always It was a pleasure to work with Brandon and Paula. We ordered new weather proof floor mats and they were delivered when expected. As always It was a pleasure to work with Brandon and Paula. More

Excellent Service Thank you Mitchell Volvo for making my 75,000 miles service a very painless one. I had a loaner available for my use until it was completed. Dennis i Thank you Mitchell Volvo for making my 75,000 miles service a very painless one. I had a loaner available for my use until it was completed. Dennis is always easy to understand and provides excellent customer service. More

Overall an excellent experience I have bought a lot of cars, but this experience ranks amongst the highest I have ever had. It was a pleasure to work with Mitchell Volvo, and I hope I have bought a lot of cars, but this experience ranks amongst the highest I have ever had. It was a pleasure to work with Mitchell Volvo, and I hope their service department is as good. More

All around, an excellent buying experience Go Mitchell Volvo One of the best buying experiences aver. From start to finish we were very well taken care of. Everything was very well explained Go Mitchell Volvo One of the best buying experiences aver. From start to finish we were very well taken care of. Everything was very well explained More

Very pleasant From the first response that I received from them ...to us picking up our new car...it was pleasant. Thank you Mitchell Volvo, This by far was the be From the first response that I received from them ...to us picking up our new car...it was pleasant. Thank you Mitchell Volvo, This by far was the best auto purchase experience that we have ever had. More

Pleasant staff. Excellent salespeople. Everyone was very accommodating. We were very well taken care of. Overall this was one of the most pleasant vehicle buy staff. Excellent salespeople. Everyone was very accommodating. We were very well taken care of. Overall this was one of the most pleasant vehicle buying experiences we have ever had. More