Mitchell Volvo of Simsbury

Professional easy to work with and honest .The work was done in a timely manner, the service also needed a special order which was done and service for that was scheduled and done quickly done in a timely manner, the service also needed a special order which was done and service for that was scheduled and done quickly More

Wonderful service experience. Dealer even corrected a defect I wasn’t aware of for no charge. Would highly recommend this dealership. Car was delivered in a timely manner and fully cleaned. defect I wasn’t aware of for no charge. Would highly recommend this dealership. Car was delivered in a timely manner and fully cleaned. More

I am very impressed by Mitchell Volvo. This is the first time I purchased a car from your dealership and I am very happy. The only negative comment I have is that parking is confusing for first time custome time I purchased a car from your dealership and I am very happy. The only negative comment I have is that parking is confusing for first time customers to service. More

Always a pleasure to visit Mitchell Volvo’s service department. Steve, Brandon & Sloan always go above & beyond with a smile. They offer a loaner and shuttle service- really can’t be more convenient. department. Steve, Brandon & Sloan always go above & beyond with a smile. They offer a loaner and shuttle service- really can’t be more convenient. More

They did a great job at a fair price for my latest service appointment. The web site was easy to use. The car was ready the same day. service appointment. The web site was easy to use. The car was ready the same day. More

Great service at Mitchell's in Simsbury. First time not dealing with Rick who has been my service guy for sometime. Fran was very nice. Hoping to develop a good relationship wirh him now. dealing with Rick who has been my service guy for sometime. Fran was very nice. Hoping to develop a good relationship wirh him now. More

Appalling customer service. I called the sales department to make an appointment to see a specific vehicle as I was traveling from over an hour away. The person who answered the phone could not tell me anyth to make an appointment to see a specific vehicle as I was traveling from over an hour away. The person who answered the phone could not tell me anything about the vehicle but took my name and number and I scheduled a Saturday appointment. I specifically asked if the car was sold (between Wednesday and Saturday), if they could please let me know as I would be traveling from a distance. The sales manager did return my first call and I was not able to answer at the time, but called back within 5 minutes. No answer, so I left a message. I never received a callback. I tried calling twice the next day, no answer, no callback. The day of my appointment, I thought it best to check online and the car was no longer listed. I called as I was on my way to the appointment (about 20 minutes into my drive, in addition, I had moved several person appointments on this day to drive to Simsbury). This time someone answered the phone and told me "sorry, it sold yesterday". I would not recommend this Volvo dealer. More

We recently bought a car with this dealership and the afterwards communication it's difficult. We call for updates of when car will be ready but nobody seems to know in which stage car is and can't advis afterwards communication it's difficult. We call for updates of when car will be ready but nobody seems to know in which stage car is and can't advise on expected delivery date. It is so frustrating, spending a significant amount of money on a great car and not being able to know when we'll be able to have it. More

I took my car in for a problem and also regular maintenance service. The problem was determined to be that I had a very worn tire and needed to have them replaced. This was done BUT no regular main maintenance service. The problem was determined to be that I had a very worn tire and needed to have them replaced. This was done BUT no regular maintenance was performed. I now have to go back for another appointment. Also I had to call to finally find out when my tires were replaced. They claimed they had called me several times but my phone shows no record of them attempting to call. Either way this falls far below the standards we have come to expect from Volvo. After my warranty runs out I will find another dealership to deal with More

This is a good dealership. They fix issues right the first time. Everyone is good to deal with and they explain what is going on with the vehicle. Thank you. first time. Everyone is good to deal with and they explain what is going on with the vehicle. Thank you. More