Mitchell Volvo of Simsbury

Sales experience was decent, but service was poor. Not done on time, initial repair didn't solve issue. I stopped taking our car there for service, warranty or other. I expected a better experience from done on time, initial repair didn't solve issue. I stopped taking our car there for service, warranty or other. I expected a better experience from a mid level dealership. More

As always superior customer service . Valet service a plus since I’m a caregiver to family member. My XC 70 returned same day and appreciate the wash. plus since I’m a caregiver to family member. My XC 70 returned same day and appreciate the wash. More

Great communication and customer service. Everything was thoroughly explained and the work was completed in a timely manor. This is also where I purchased my Volvo in 2018. thoroughly explained and the work was completed in a timely manor. This is also where I purchased my Volvo in 2018. More

Very courteous and professional and well organized. Great team work. Requested a loaner car and it was right there for me. Will definitely be back. Great team work. Requested a loaner car and it was right there for me. Will definitely be back. More

All around excellent service. The scheduling was flexible, the customer service outstanding, and the quality of work is top-notch! I will use the as my service center for sure flexible, the customer service outstanding, and the quality of work is top-notch! I will use the as my service center for sure More

Nice facility and friendly staff and they know Swedish cars including Saab’s. In addition to using them for service we have bought new and used cars from dealership in past. cars including Saab’s. In addition to using them for service we have bought new and used cars from dealership in past. More

I am very pleased with the service department at Mitchell Volvo in Simsbury. The service advisors are patient, understanding, and quite knowledgeable. A shout out to Sloan Waterbury who always manages to fit Volvo in Simsbury. The service advisors are patient, understanding, and quite knowledgeable. A shout out to Sloan Waterbury who always manages to fit me in. More

Great dealership to deal with! Cut right to the chase and didn’t leave anything out. Highly recommended!! The showroom had a homey type atmosphere. and didn’t leave anything out. Highly recommended!! The showroom had a homey type atmosphere. More

Honest and very genuine from start to finish. We even met the owner Mark Mitchell himself who personally thanked us for purchase, we’re customers for life now!! met the owner Mark Mitchell himself who personally thanked us for purchase, we’re customers for life now!! More

Have a fluid leak since the service..... I called within 6 hours after picking up car from spark plug replacement (& fluid level checks).... I was afraid it was oil although the representative I spoke with 6 hours after picking up car from spark plug replacement (& fluid level checks).... I was afraid it was oil although the representative I spoke with said it was most likely washer fluid.... On checking the leak it seems slippery so may well be an oil leak? In any case I will bring vehicle in Wednesday morning so you can examine car. More