Mitchell Volkswagen

Buyer Beware Bought a CPO 2011 Golf. Car was not Buyer Beware Bought a CPO 2011 Golf. Car was not detailed. Windows were disgusting. Hair everywhere. Cleaned windshield to discover scratches. Obvi Buyer Beware Bought a CPO 2011 Golf. Car was not detailed. Windows were disgusting. Hair everywhere. Cleaned windshield to discover scratches. Obviously why it wasn’t cleaned. The day of delivery the salesman was trying to clean up the windows since the detail shop didn’t do its job. Missing trim on vent. Cut in door panel. I am not sure what constitutes a CPO car but obviously the standards aren’t very high. Discovered the traction control button doesn’t work and a Bent rim. Mitchell took the car for 4 days and replaced the windshield and traction control button. Bent rim was balanced and door panel was made worse. Dealers slogan is Your road to total satisfaction. Yeah not so much. More

I have purchased several vehicles from Mitchell's, including my 2012 Touareg TDI. I tow regularly with the vehicle, and after a recent service (which included a firmware flash) my trailer lights stop including my 2012 Touareg TDI. I tow regularly with the vehicle, and after a recent service (which included a firmware flash) my trailer lights stopped working. After checking all the fuses, I went to the dealership to see if they could determine the issue. I was already late for a trip to Maine, and they reluctantly looked at the vehicle after making my sit around for an hour. They couldn't fix it so I had to rent a vehicle to tow my trailer. I left the vehicle with them the following week & they replaced a fuse (in an unmarked location on the passenger side of the vehicle). They blamed an adapter in my vehicle that I don't use for my trailer, and said it wouldn't be covered under warranty (Even though the truck is 14 months old and under 36k miles). They then did me a big favor and only charged my $110! 1/2 of what they said I owed! To change a 50¢ fuse! I can't imagine how they treat "customers" that bought there $50k vehicle somewhere else! More

I just completed my 30,000 mile service and everytime I come here it only gets better. I traveled from the Springfield area to dealer not only to buy a new tdi originally but make the trip for all my VW ne come here it only gets better. I traveled from the Springfield area to dealer not only to buy a new tdi originally but make the trip for all my VW needs. Great people in office and in the shop. All around great experience. More

2.5 hr service turned in 1 1/2 days due to there failure to install parts properly and their mechanic said the car was all set I went out to start it and none of the controls they installed worked. They wer to install parts properly and their mechanic said the car was all set I went out to start it and none of the controls they installed worked. They were more worried about whether I returned their car back with a full tank of gas then they were about the fact their mechanic failed to fix my car properly and I only had to take their car because of their failure to fix my car. Then they blamed VW for their mechanic not knowing how to fix car properly. Does not excuse the fact that mechanic did not check car before saying it was all set if he did he would have found nothing worked. have no faith in there service dept. More

The staff is always very friendly and explains the services you are receiving up front. In addition, they go over any additional maintenance that you may want to consider, especially with older model services you are receiving up front. In addition, they go over any additional maintenance that you may want to consider, especially with older model VWs. More

We have dealt with Mitchell VW twice now over the last three years, just recently purchasing our second TDI from them. They are fair. They got us the hard-to-find model we wanted. And they have been ve three years, just recently purchasing our second TDI from them. They are fair. They got us the hard-to-find model we wanted. And they have been very responsive in terms of our service needs. It's a good dealership. More

Every time my wife and I visit, either for routine service or, as this time, for a basically annoying little glitch (flat tire), the whole service department crew is marvelous. They are courteous, tho service or, as this time, for a basically annoying little glitch (flat tire), the whole service department crew is marvelous. They are courteous, thoughtful about your time, know what's needed and accomplish it in superb fashion. Sure, in our 70's we hate to spend money. But the prices are fair and in line with what's customary. Just wish the cars were as cheap as that ol' Beetle was in 1959 when it was $1895. :) I mean, our little 2010 Golf cost more than our first home in San Diego CA in 1970. :) As for the team, there is no way for them to improve as far as we're concerned. Just keeping doing what your doing. And as for sales, I've bought 6 vehicles from Scott Dell. Do I trust him to be fair and honest? You bet! Can't say enough good things about this dealership or, when we had the old 83 Volvo, the fine folks at Mitchell Volvo. Great people, great service! I recommend this VW dealership and Mitchell's Volvo/SAAB to our friends all the time! More

Love Mitchell's service team always friendly, nice, courteous and go over everything with you. I bring my Routan there for all service because I know when I take it to Mitchell's it will be done right courteous and go over everything with you. I bring my Routan there for all service because I know when I take it to Mitchell's it will be done right. I did try to use one of those common places for an oil change and they used the wrong oil. Horrible experience and the truth is you get what you pay for !!! Mitchell's is a good value and good service. More