Mitchell Volkswagen

Friendly No pressure, easy to deal with. Just told them what I wanted. Very Pleasant experience. I'm on my 5th VW and have used Mitchell before...so very famil No pressure, easy to deal with. Just told them what I wanted. Very Pleasant experience. I'm on my 5th VW and have used Mitchell before...so very familiar with Mitchell's and VW More

Pleasant Everyone was helpful, friendly and knowledgeable. They kept me updated as to how long it would take and set me up with a shuttle to shop and have lunc Everyone was helpful, friendly and knowledgeable. They kept me updated as to how long it would take and set me up with a shuttle to shop and have lunch. More

Great to work with Brendan was great to work with. We started out "just looking". He answered all of our questions. He didn't pressure us, but made sure we knew that Brendan was great to work with. We started out "just looking". He answered all of our questions. He didn't pressure us, but made sure we knew that he was there for whatever we needed. When we decided to move forward, he got us the exact car that we were looking for. More

Awesome service Dealership has very experienced team members. They try to get you the best deal and get you driving out of there that day. I had a great experience wi Dealership has very experienced team members. They try to get you the best deal and get you driving out of there that day. I had a great experience with their staff and I would recommend this dealership to everyone. They have a great selection of used cars. More

2016 VW Sportswagon Steve at Mitchell VW helped me purchase my 5th VW. I have owned in my lifetime. I am likely to return there the next time I'm ready for a new car. Steve at Mitchell VW helped me purchase my 5th VW. I have owned in my lifetime. I am likely to return there the next time I'm ready for a new car. More

Excellent dealership I have purchased three vehicles at Mitchell VW since 2010. I have always been fairly treated by the sales personnel. The service department is as go I have purchased three vehicles at Mitchell VW since 2010. I have always been fairly treated by the sales personnel. The service department is as good as it gets. Samantha and Maury are very polite and helpful when we bring our cars in for service. More

For a dealer...very fair I'm not really a dealer-service kind of guy. But I had a credit for service at Mitchell, so I went in for a 50K mile oil change and tire rotation. W I'm not really a dealer-service kind of guy. But I had a credit for service at Mitchell, so I went in for a 50K mile oil change and tire rotation. Was told it would be under an hour; in fact, the process took well over two hours. However, the service rep (Samantha) was so apologetic, she comped me the entire service visit. In truth, I was cynical enough to doubt the original estimate and had come prepared for a longer wait than estimated, so in this case, I was perfectly happy with the resolution. So... I guess I can't vouch for their speed....but I CAN vouch for their desire to satisfy the customer. More

Excellent Service Department We purchased a used VW CC from a private owner and brought it for service at Mitchell VW. They fit us in right away and were able to fix the problem We purchased a used VW CC from a private owner and brought it for service at Mitchell VW. They fit us in right away and were able to fix the problem with the fuel injector right away. The service was covered under an extended warranty that we did not expect. All communication with the service department was clear, instructive and very courteous! More

Customer Service in the Service Department On Friday 4/29, I visited the Service Department to have my headlights checked. When the evaluation was completed, I went to the service desk to get On Friday 4/29, I visited the Service Department to have my headlights checked. When the evaluation was completed, I went to the service desk to get my paperwork. The Service Tech, Jaime, was assisting an older woman with her paperwork and I was so impressed with her patience, kindness and sweetness as she help the customer complete her transaction. I told her so when it was my turn. I've been a customer of The Mitchell Auto Group for years and the Service Dept. usually "takes it on the chin", but this was a terrific example of caring customer service and being a good human being! More

Nice experience and good people This retailer is attentive and got back to me immediately after I inquired on a vehicle on-line. Everyone I dealt with over the phone was upfront and This retailer is attentive and got back to me immediately after I inquired on a vehicle on-line. Everyone I dealt with over the phone was upfront and questions were answered without hesitation. Once I made a visit to the store the staff was welcoming and the purchase experience was smooth. I made two trips to the dealer; one to drive the truck and work out the deal and the other visit was to pick it up. I live 3 hours away and did not hesitate or regret that they are so far away. Granted they had the right vehicle but the way they handle a transaction from the start to finish makes the trip worth it. More