Mitchell Volkswagen

Pleasant Everyone was helpful, friendly and knowledgeable. They kept me updated as to how long it would take and set me up with a shuttle to shop and have lunc Everyone was helpful, friendly and knowledgeable. They kept me updated as to how long it would take and set me up with a shuttle to shop and have lunch. More

Great to work with Brendan was great to work with. We started out "just looking". He answered all of our questions. He didn't pressure us, but made sure we knew that Brendan was great to work with. We started out "just looking". He answered all of our questions. He didn't pressure us, but made sure we knew that he was there for whatever we needed. When we decided to move forward, he got us the exact car that we were looking for. More

Awesome service Dealership has very experienced team members. They try to get you the best deal and get you driving out of there that day. I had a great experience wi Dealership has very experienced team members. They try to get you the best deal and get you driving out of there that day. I had a great experience with their staff and I would recommend this dealership to everyone. They have a great selection of used cars. More

2016 VW Sportswagon Steve at Mitchell VW helped me purchase my 5th VW. I have owned in my lifetime. I am likely to return there the next time I'm ready for a new car. Steve at Mitchell VW helped me purchase my 5th VW. I have owned in my lifetime. I am likely to return there the next time I'm ready for a new car. More

Excellent dealership I have purchased three vehicles at Mitchell VW since 2010. I have always been fairly treated by the sales personnel. The service department is as go I have purchased three vehicles at Mitchell VW since 2010. I have always been fairly treated by the sales personnel. The service department is as good as it gets. Samantha and Maury are very polite and helpful when we bring our cars in for service. More

For a dealer...very fair I'm not really a dealer-service kind of guy. But I had a credit for service at Mitchell, so I went in for a 50K mile oil change and tire rotation. W I'm not really a dealer-service kind of guy. But I had a credit for service at Mitchell, so I went in for a 50K mile oil change and tire rotation. Was told it would be under an hour; in fact, the process took well over two hours. However, the service rep (Samantha) was so apologetic, she comped me the entire service visit. In truth, I was cynical enough to doubt the original estimate and had come prepared for a longer wait than estimated, so in this case, I was perfectly happy with the resolution. So... I guess I can't vouch for their speed....but I CAN vouch for their desire to satisfy the customer. More

Excellent Service Department We purchased a used VW CC from a private owner and brought it for service at Mitchell VW. They fit us in right away and were able to fix the problem We purchased a used VW CC from a private owner and brought it for service at Mitchell VW. They fit us in right away and were able to fix the problem with the fuel injector right away. The service was covered under an extended warranty that we did not expect. All communication with the service department was clear, instructive and very courteous! More

Customer Service in the Service Department On Friday 4/29, I visited the Service Department to have my headlights checked. When the evaluation was completed, I went to the service desk to get On Friday 4/29, I visited the Service Department to have my headlights checked. When the evaluation was completed, I went to the service desk to get my paperwork. The Service Tech, Jaime, was assisting an older woman with her paperwork and I was so impressed with her patience, kindness and sweetness as she help the customer complete her transaction. I told her so when it was my turn. I've been a customer of The Mitchell Auto Group for years and the Service Dept. usually "takes it on the chin", but this was a terrific example of caring customer service and being a good human being! More

Nice experience and good people This retailer is attentive and got back to me immediately after I inquired on a vehicle on-line. Everyone I dealt with over the phone was upfront and This retailer is attentive and got back to me immediately after I inquired on a vehicle on-line. Everyone I dealt with over the phone was upfront and questions were answered without hesitation. Once I made a visit to the store the staff was welcoming and the purchase experience was smooth. I made two trips to the dealer; one to drive the truck and work out the deal and the other visit was to pick it up. I live 3 hours away and did not hesitate or regret that they are so far away. Granted they had the right vehicle but the way they handle a transaction from the start to finish makes the trip worth it. More

I knew very little about Volkswagens when I went to Mitchell, but I was looking for a convertible and was interested in the Eos. The first salesman I met, George Goggi, spent more than an hour with me Mitchell, but I was looking for a convertible and was interested in the Eos. The first salesman I met, George Goggi, spent more than an hour with me test driving the car and going over all of its finer points. He was extremely knowledgeable and a great advocate for Volkswagens in particular. His efforts really led me to consider the car seriously and it ended up on my short list, and then it came down to choosing between the Eos and the Audi S5. Unfortunately, George got ill and had to take some time off, but he referred me to Joe Cabrera (who handles the Internet sales usually, I think). I did the actual hard negotiating with Joe and he was very easy to deal with and answered all my final questions on options and prices so I could make the final decision. I thought it was especially nice of him to step in for George and act as if I had been his customer all along; I felt comfortable dealing with him even though I had not met him in person. I finally decided to go with the Eos, and Joe was the one responsible for finishing up the transaction. He also took a long time with us the day of delivery to explain the features so we could get off to a good start with the car. A couple of days after getting the car, I misplaced the entire set of owners' manuals and Joe moved heaven and earth to get me a new set! I would whole heartedly recommend this dealership and these gentlemen! More