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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
861 Reviews

861 Reviews of Mitchell Hyundai - Service Center

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January 19, 2025

Everything went very well, everyone was friendly and helpful. I will be coming back again. I like that they inspect my car and gave me a printout. More

by BBARLOW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Mitchell Hyundai responded

Thank you for your service business and your review. We appreciate the opportunity to be of service and look forward to your return.

January 16, 2025

Very pleased with the dealership but we took my daughter’s car in for service because the check engine light was on. It seems that Dean only checked some things and reset the light. Nothing was fix More

by robkey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Mitchell Hyundai responded

Sorry for the issue. Our service manager will reach out to you shortly and resolve your issues.

January 15, 2025

They got my Tucson in and repaired in a timely manner. They called me to notify me what the repairs needed to be done. I was back in my vehicle the next day. More

by CTRAVERS12377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female in service
Jan 20, 2025 -

Mitchell Hyundai responded

Glad your service went well. We look forward to seeing you again soon.

January 13, 2025

Took good care of my vehicle. Appreciative of the honest feedback and courtesy. Very different from other Hyundai dealership where I purchased my car. More

by BRIAN_LAMBERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Mitchell Hyundai responded

Thank you for the opportunity to be your dealer of choice. Please come back soon.

January 10, 2025

You can’t get better service anywhere and I have experience a lot in different businesses More

by SUPERBEE36301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mitchell Hyundai responded

Thank you for the review and the kind words. Come back soon.

January 05, 2025

All were professional n polite but your company gave me a pole that locks on my steering wheel n doesn't fit good n once I almost couldn't get it off ,it took about 15 minutes to finally get it off.so I More

by PURPLEPISCES0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was one sale man who helped me cuz I spelled my coffee dot. Know his name
Jan 06, 2025 -

Mitchell Hyundai responded

Thank you for your review and your business. We apologize that you are having issues with the steering lock bar. We can certainly inspect it to insure it is functioning properly. Please contact our service department and they will be more than happy to assist.

January 05, 2025

The dealership was very clean and well kept, everyone was very friendly. The waiting area was very nice as well More

by DRENEA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Mitchell Hyundai responded

Thank you for your review. We appreciate the opportunity to be of service.

January 02, 2025

Shayne exemplifies superior customer service. Her professionalism and empathy for my urgent need for service should be commended. More

by VLIVINGSTON29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayne
December 28, 2024

Always a pleasure to visit this outstanding service department, staffed with friendly, knowledgeable folks. Quality service is delivered when stated. They've made an impression as I've been coming here More

by DES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Mitchell Hyundai responded

Thank you for your continued business and your kind words. We appreciate the opportunity to be of service.

December 28, 2024

Staff makes a mistake with the work done on my car every time I bring it in. Repair costs are ridiculous. Stop with the up charging on the cabin air filter, that trick is getting old. More

by WRINKLEFIGHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen Blakey Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Mitchell Hyundai responded

Thank you for your service business and your review. We are sorry to hear that you had a less than stellar experience during your service visit. We agree with you. Repair cost have climbed along with most costs in today's economy. We complete a yearly review of our service charges to insure we are competitive in the market and adjust our prices based on the findings. These reviews include the current prices charged from franchise and non-franchise repair facilities. We also make recommendations based on the those provided by the manufacture. These recommendations give your automobile the best opportunity to provide you with trouble free service for the longest period of time. The worst scenario is we don't offer a customer a service and this causes their car to need unnecessary repairs. We will certainly review your visit to make sure we did not charge an unwarranted amount and our recommendations are in line with current manufacturers. Again we thank you for your review and your business.

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