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Mitch Smith Chevrolet - Service Center

Cullman, AL

4.5
113 Reviews
Call Service Center (256) 841-4410

113 Reviews of Mitch Smith Chevrolet - Service Center

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January 27, 2025

What’s the point in making an appointment when you have to wait 3 hours anyway? More

by ashtonbpurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Mitch Smith Chevrolet responded

Thank you for sharing your feedback, Ashton. I understand your frustration about the long wait time after making an appointment. We value your time and strive to improve our service efficiency at Mitch Smith Chevrolet. Please feel free to reach out to me directly so we can discuss this further and work towards a solution. Your input is important to us! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 25, 2025

Work was done on time & service employees were knowledgeable along with being very cordial and nice More

by highwayman56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Smith Chevrolet Reputation
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We appreciate your kind words about our knowledgeable and friendly service team at Mitch Smith Chevrolet. It's great to hear that the work was completed on time. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 22, 2025

Great customer service! Dropped behicle off one day before closing and had the vehicle back just two days later. Actual cost of work was much lower than originally quoted. More

by bkusz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Mitch Smith Chevrolet responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with the customer service at Mitch Smith Chevrolet. It's wonderful to know that you received your vehicle back quickly and that the actual cost was lower than expected. We appreciate your kind words and look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 22, 2025

Had my Duramx 2500HD serviced about 1000 miles ago. I noticed an oil puddle where I park my truck. Carried truck back to be checked for oil leaks after 22,000 miles on the truck. They said the oil filt More

by bacb49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cheatham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns regarding the oil leak in your Duramax 2500HD. I appreciate your feedback as it helps us uphold our standards at Mitch Smith Chevrolet. I encourage you to reach out to me directly so we can discuss this matter further and work towards a resolution. Your satisfaction is important to me, and I want to ensure your truck is in top condition. Thank you for bringing this to my attention. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

Jan 23, 2025 -

bacb49 responded

Scott, I tried to call you today, but you were out. HAPPY Birthday to you. This is in regards to your response to my Duramax oil leak. This should have been checked before the truck went out of the service department. But also, if you were to also look at the comments I stated, I would recommend the MS service department for doing service.

January 17, 2025

They got right on my oil change and had me back on the road in know time. Great service!! More

by anitawisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Mitch Smith Chevrolet responded

Thank you for the wonderful review! We’re thrilled to hear you had a great experience with your oil change at Mitch Smith Chevrolet. Our team works hard to provide quick and efficient service, and we appreciate your recognition. We look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 15, 2025

The personnel have always been very helpful, courteous and professional. They make sure I understand any work that needs to be done. I have been a customer for many years and I think the employees are top More

by delisa.cain48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that our team at Mitch Smith Chevrolet has consistently provided you with helpful, courteous, and professional service throughout the years. It means a lot to us to know that we can ensure you understand any work needed on your vehicle. We truly appreciate your loyalty and look forward to continuing to serve you in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 08, 2025

Service is always responsive to urgent repair needs. Service personnel seem to be well trained. More

by hci75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2025 -

Mitch Smith Chevrolet responded

Thank you for your fantastic review! We truly appreciate your kind words about our service team at Mitch Smith Chevrolet. It's great to hear that you find us responsive to urgent repair needs and that our personnel are well trained. We look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

December 21, 2024

My first purchase from Mitch Smith Chevrolet,they were very helpful and made my purchase easy More

by rcarter60
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Aker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Libby Sallee
Report | Print
Dec 23, 2024 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that your first purchase from Mitch Smith Chevrolet was a positive experience and that our team was able to assist you in making it easy. We appreciate your feedback and look forward to serving you again in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

December 16, 2024

Every department is absolutely awesome! Love coming up to see everyone and they are so friendly. They are the best dealership ever! I would totally recommend to anybody! More

by cullmanbamafan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Curvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brodie Curvin
Report | Print
Dec 17, 2024 -

Mitch Smith Chevrolet responded

Thank you so much for your wonderful review! I truly appreciate your kind words about the team at Mitch Smith Chevrolet. It’s great to hear that you enjoy visiting us and feel welcomed by our friendly staff. Your recommendation means a lot to me. I look forward to seeing you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet

December 16, 2024

Love the link with letting us know status of vehicle progress and the attached documents. Everyone we have any contact with at Mitch Smith are wonderful! More

by adspringer82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you appreciated the vehicle progress updates and the attached documents. It’s our goal at Mitch Smith Chevrolet to provide excellent service, and I'm glad our team met your expectations. I look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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