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Mitch Smith Chevrolet - Service Center

Cullman, AL

4.5
120 Reviews
Call Service Center (256) 841-4410

120 Reviews of Mitch Smith Chevrolet - Service Center

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February 20, 2025

Great job as always every time we take our truck for service and this time was urgent More

by bjeanlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We truly appreciate your loyalty to Mitch Smith Chevrolet and are glad to hear that we were able to assist you with your truck's urgent service needs. We look forward to seeing you again next time! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 20, 2025

Always very satisfied. All Chevrolet dealership,need to be like Mitch Smith Chevrolet Thats Fact. More

by johnkey42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cheatham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review, John! We're thrilled to hear that you are always satisfied with your experiences at Mitch Smith Chevrolet. Your kind words mean a lot to us, and we truly appreciate your loyalty. We look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 14, 2025

Service dept lacked communication skills was told be contacted more than one time no contact made. Asked for extra service to be preformed before pick up was told they call back to let me know if could More

by joanhood00
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Calvert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I truly appreciate your feedback regarding your recent service visit at Mitch Smith Chevrolet. I understand the frustration that lack of communication can cause and recognize your concerns about the additional services you requested. We strive to maintain high standards and your comments will help us improve. Please feel free to contact me directly so we can address your experience further. Thank you for your input. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 13, 2025

Best place to purchase a vehicle or take care of any parts needed you’ll ever deal with!! More

by ellavee97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your fantastic review! We truly appreciate your support and are thrilled to hear you had a great experience at Mitch Smith Chevrolet. We're dedicated to providing the best service for vehicle purchases and parts needs. We look forward to assisting you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 07, 2025

Great price and good service along with great people helping. Eathan Schafer was helpful and friendly. More

by fullersmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Mitch Smith Chevrolet and that Eathan provided you with helpful and friendly service. We truly appreciate your kind words and hope to see you again soon! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 05, 2025

Had a new bed cover installed and they did an excellent job. Very satisfied and they kept us updated. More

by BRUCEJAN4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Thompson
Report | Print
Feb 06, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you are very satisfied with the new bed cover installation at Mitch Smith Chevrolet. Keeping our customers updated is important to us, and we're glad that you noticed our effort. We look forward to serving you again in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 03, 2025

I DIDN'T LIKE WAITING SEVERAL WEEKS GETTING MY TRUCK FIXED AND IT MAKES ME WONDER ABOUT MY ANNUAL SERVICES BUT AT THE SAME TIME WHEN YOU ONLY HAVE ONE SOUL DOING DIESEL AND TRANSMISSION WORK I GUESS YOU More

by schecterext4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Mitch Smith Chevrolet responded

Thank you for your feedback. We understand that waiting for your truck to be fixed can be frustrating, especially when it affects your daily life. We appreciate your patience and are glad to hear that you are back on the road with your vehicle. Your experience is important to us, and we continually strive to improve our services. If you have any further concerns or need assistance with your annual services, please feel free to reach out to us at Mitch Smith Chevrolet. We look forward to serving you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 30, 2025

My truck has received the best care from Mitch Smith Chevrolet. and the customer service was top-notch. My bushings sounded like a tank and my electronic heads-up display went offline. Back like new. More

by kristyharbison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that your truck is back to feeling like new after receiving care at Mitch Smith Chevrolet. Our team takes pride in providing top-notch customer service, and we’re glad we could address the issues with your bushings and electronic heads-up display. We appreciate your trust in us and look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 27, 2025

What’s the point in making an appointment when you have to wait 3 hours anyway? More

by ashtonbpurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Mitch Smith Chevrolet responded

Thank you for sharing your feedback, Ashton. I understand your frustration about the long wait time after making an appointment. We value your time and strive to improve our service efficiency at Mitch Smith Chevrolet. Please feel free to reach out to me directly so we can discuss this further and work towards a solution. Your input is important to us! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 25, 2025

Work was done on time & service employees were knowledgeable along with being very cordial and nice More

by highwayman56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Smith Chevrolet Reputation
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We appreciate your kind words about our knowledgeable and friendly service team at Mitch Smith Chevrolet. It's great to hear that the work was completed on time. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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