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Mitch Smith Chevrolet - Service Center

Cullman, AL

4.6
118 Reviews
Call Service Center (256) 841-4410

118 Reviews of Mitch Smith Chevrolet - Service Center

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February 13, 2025

Best place to purchase a vehicle or take care of any parts needed you’ll ever deal with!! More

by ellavee97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your fantastic review! We truly appreciate your support and are thrilled to hear you had a great experience at Mitch Smith Chevrolet. We're dedicated to providing the best service for vehicle purchases and parts needs. We look forward to assisting you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 07, 2025

Great price and good service along with great people helping. Eathan Schafer was helpful and friendly. More

by fullersmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Mitch Smith Chevrolet and that Eathan provided you with helpful and friendly service. We truly appreciate your kind words and hope to see you again soon! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 05, 2025

Had a new bed cover installed and they did an excellent job. Very satisfied and they kept us updated. More

by BRUCEJAN4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Thompson
Report | Print
Feb 06, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you are very satisfied with the new bed cover installation at Mitch Smith Chevrolet. Keeping our customers updated is important to us, and we're glad that you noticed our effort. We look forward to serving you again in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 03, 2025

I DIDN'T LIKE WAITING SEVERAL WEEKS GETTING MY TRUCK FIXED AND IT MAKES ME WONDER ABOUT MY ANNUAL SERVICES BUT AT THE SAME TIME WHEN YOU ONLY HAVE ONE SOUL DOING DIESEL AND TRANSMISSION WORK I GUESS YOU More

by schecterext4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Mitch Smith Chevrolet responded

Thank you for your feedback. We understand that waiting for your truck to be fixed can be frustrating, especially when it affects your daily life. We appreciate your patience and are glad to hear that you are back on the road with your vehicle. Your experience is important to us, and we continually strive to improve our services. If you have any further concerns or need assistance with your annual services, please feel free to reach out to us at Mitch Smith Chevrolet. We look forward to serving you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 30, 2025

My truck has received the best care from Mitch Smith Chevrolet. and the customer service was top-notch. My bushings sounded like a tank and my electronic heads-up display went offline. Back like new. More

by kristyharbison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that your truck is back to feeling like new after receiving care at Mitch Smith Chevrolet. Our team takes pride in providing top-notch customer service, and we’re glad we could address the issues with your bushings and electronic heads-up display. We appreciate your trust in us and look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 27, 2025

What’s the point in making an appointment when you have to wait 3 hours anyway? More

by ashtonbpurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Mitch Smith Chevrolet responded

Thank you for sharing your feedback, Ashton. I understand your frustration about the long wait time after making an appointment. We value your time and strive to improve our service efficiency at Mitch Smith Chevrolet. Please feel free to reach out to me directly so we can discuss this further and work towards a solution. Your input is important to us! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 25, 2025

Work was done on time & service employees were knowledgeable along with being very cordial and nice More

by highwayman56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Smith Chevrolet Reputation
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We appreciate your kind words about our knowledgeable and friendly service team at Mitch Smith Chevrolet. It's great to hear that the work was completed on time. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 22, 2025

Great customer service! Dropped behicle off one day before closing and had the vehicle back just two days later. Actual cost of work was much lower than originally quoted. More

by bkusz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Mitch Smith Chevrolet responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with the customer service at Mitch Smith Chevrolet. It's wonderful to know that you received your vehicle back quickly and that the actual cost was lower than expected. We appreciate your kind words and look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 22, 2025

Had my Duramx 2500HD serviced about 1000 miles ago. I noticed an oil puddle where I park my truck. Carried truck back to be checked for oil leaks after 22,000 miles on the truck. They said the oil filt More

by bacb49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cheatham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns regarding the oil leak in your Duramax 2500HD. I appreciate your feedback as it helps us uphold our standards at Mitch Smith Chevrolet. I encourage you to reach out to me directly so we can discuss this matter further and work towards a resolution. Your satisfaction is important to me, and I want to ensure your truck is in top condition. Thank you for bringing this to my attention. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

Jan 23, 2025 -

bacb49 responded

Scott, I tried to call you today, but you were out. HAPPY Birthday to you. This is in regards to your response to my Duramax oil leak. This should have been checked before the truck went out of the service department. But also, if you were to also look at the comments I stated, I would recommend the MS service department for doing service.

January 17, 2025

They got right on my oil change and had me back on the road in know time. Great service!! More

by anitawisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Mitch Smith Chevrolet responded

Thank you for the wonderful review! We’re thrilled to hear you had a great experience with your oil change at Mitch Smith Chevrolet. Our team works hard to provide quick and efficient service, and we appreciate your recognition. We look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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