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Mitch Smith Chevrolet - Service Center

Cullman, AL

4.6
92 Reviews
Call Service Center (256) 841-4410

92 Reviews of Mitch Smith Chevrolet - Service Center

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October 11, 2024

Very good service department, convenient location, pleasant service staff. Very busy, never any loaner vehicles available. More

by karen.garmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Mitch Smith Chevrolet responded

Thank you for your feedback! I'm glad to hear that you had a positive experience with our service department and found our location convenient. I appreciate your understanding regarding the availability of loaner vehicles, as I do strive to serve all of our customers efficiently. I hope to see you at Mitch Smith Chevrolet again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 11, 2024

friendly, excellent job, timely manner, thanks, al sullins word word word word word word word More

by bigal08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reid
Report | Print
Oct 14, 2024 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear you had a friendly experience and that our team delivered excellent service in a timely manner. Your feedback is truly appreciated. I look forward to seeing you again at Mitch Smith Chevrolet! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 11, 2024

Amazing service. Very friendly! Kept us up to date while waiting on parts. Notified us as soon as the work was completed. More

by Nredmill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Hulsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reid
Report | Print
Oct 14, 2024 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm delighted to hear that you had an amazing experience with us at Mitch Smith Chevrolet. Our team works hard to keep our customers informed, and it’s great to know that you appreciated our friendly service. I look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 10, 2024

Excellent service department and great customer service they will take care of your issues and vehicle to ensure that your satisfied! More

by rlfree59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Mitch Smith Chevrolet responded

Thank you for the wonderful review! I'm delighted to hear that you had an excellent experience with our service department at Mitch Smith Chevrolet. Our team is dedicated to ensuring your satisfaction, and it’s great to know we hit the mark! I look forward to serving you again in the future. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 09, 2024

Immediate attendant response to service needs. Awaiting response to tire repair. Will return to MSmith. More

by akly916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Mitch Smith Chevrolet responded

Thank you for your feedback! I'm delighted to hear that you received immediate assistance for your service needs at Mitch Smith Chevrolet. I appreciate your patience as we address your tire repair. I look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 09, 2024

Experienced, friendly, timely, joy to do business with them. Great oil change and tire rotation service. More

by suehitt002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reid
Report | Print
Oct 11, 2024 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear you had a great experience with our service team at Mitch Smith Chevrolet and enjoyed your oil change and tire rotation. Your kind words motivate us to keep providing excellent service. I look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 09, 2024

Thank you for your service my Suburban very nicely and hope gonna more intelligent fixtures on next model style. More

by samphors_sar2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reid
Report | Print
Oct 11, 2024 -

Mitch Smith Chevrolet responded

Thank you for choosing Mitch Smith Chevrolet and for sharing your experience with your Suburban. I appreciate your feedback and I am glad to hear that you're pleased with our service. If you have any additional feedback or questions, please feel free to reach out. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 08, 2024

Jim Cheatham is the very reason I continue to do business at this location. Very relaxed, at the same time professional and make you feel welcome and like talking to family. Jim also stays true to his word, More

by haynesfarm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cheatham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I truly appreciate your kind words about Jim and our service department at Mitch Smith Chevrolet. It's great to hear that you feel welcome and valued like family during your visits. I look forward to seeing you again and helping you with any of your future needs! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 03, 2024

I had an appointment for an oil change at 10:00am and it wasn't finished until 11:25. I also had a $30.00 coupon sent by Chevy via email that they did not except. I was told the total was comparable to othe More

by natalierandau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Calvert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. We understand the frustration of having to wait longer than expected for your oil change. At Mitch Smith Chevrolet, we strive to provide competitive pricing and value to our customers. Your feedback regarding the coupon and pricing has been noted for our review. We appreciate your service and are glad to have provided a military discount. If you would like to discuss your experience further, please feel free to reach out to me directly. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 03, 2024

Very helpful and friendly individuals. I use Mitch Smith exclusively for my auto maintenance and repairs and have never had any problems. More

by cherylowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reid
Report | Print
Oct 04, 2024 -

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team at Mitch Smith Chevrolet. We appreciate your trust in us for your auto maintenance and repairs. We look forward to continuing to serve you in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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