Mitch Smith Chevrolet - Service Center

I don’t have a problem with the salesman , my complaint is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical probl is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical problems with lights messing up and trailer break messed up. Transmission has acted up but can’t find the problem. It’s been there two weeks and never moved out of the parking lot , he called them they said oh we couldn’t find anything wrong with it. It’s only got a few months warranty left . So we’re screwed when it runs out. We have bought 4 vehicles from here but never will again. This is ridiculous, I won’t ever recommend anyone to use this service department again! More

I've been using the service department for several years without a problem. But my a /c quit working last week so I took it in and left it la s t Tuesday. They kept it a couple of days and I picked it up. without a problem. But my a /c quit working last week so I took it in and left it la s t Tuesday. They kept it a couple of days and I picked it up. No need for a/c then but it was working. Till this Tuesday, so I took it in. They said to leave it and they would get to it asap. Today, Thursday, they still haven't touched it, and I need it for work. No loaner I'm told. So apparently if they don't fix it, instead of being a priority, they just let it sit until they have time. I'm on a "list" for a loaner, so I took my car home with no air still. Being a long time customer or fixing their screwup doesn't matter to them at all. More

I purchased a brand new 2017 Chevrolet Sonic from them and had 32,000 miles on it when I started having problems they never did fix it, I do not know how many miles I have on the car, which cannot be more and had 32,000 miles on it when I started having problems they never did fix it, I do not know how many miles I have on the car, which cannot be more than 45,000 miles on it because the electronic information center stopped working around 42,000 miles. I would not take a Chevrolet from this dealership if they were giving them away. I hope General Motors goes bankrupt, oh wait, they did and we bailed them out and they still do t want to honor their product. GM builds. Rap and their service at this dealership is worse than crappy More