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Mitch Smith Chevrolet - Service Center

Cullman, AL

4.6
92 Reviews
Call Service Center (256) 841-4410

92 Reviews of Mitch Smith Chevrolet - Service Center

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November 09, 2024

I had a great experience . service was second to none. Work was completed in a timely manner. More

by hhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Smith Chevrolet Reputation
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Bright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Browder
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Nov 11, 2024 -

Mitch Smith Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Mitch Smith Chevrolet and that our service exceeded your expectations. We take pride in our timely and quality work. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

November 05, 2024

Friendly. ..Helpful....Good Timing....kept me updated with work going on...Respectful...made sure I received my discount...will definitely use them again More

by spicelife65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember their names
Report | Print
Nov 06, 2024 -

Mitch Smith Chevrolet responded

Thank you so much for your kind words! I truly appreciate your feedback and I am thrilled to hear that you had a positive experience at Mitch Smith Chevrolet. I'm glad our team was able to assist you and keep you updated throughout the process. I look forward to seeing you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 31, 2024

Got oil change, tires rotated and needed a tale light it took 2hrs they forgot to check the lights and had to take it back in to do that More

by bridgetw1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I appreciate your feedback regarding your recent service at Mitch Smith Chevrolet. It's concerning to hear about the oversight with the tail light check and the additional time required. We strive to maintain high standards, and your feedback will help us improve our processes. Please feel free to reach out to me directly if you have any further concerns. We hope to serve you better in the future. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 21, 2024

Always receive great service from Mith Smith. The people that work there are great with the customer. I’ll be back. More

by parr2kstate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reid
Report | Print
Oct 23, 2024 -

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you always receive great service at Mitch Smith Chevrolet and that our team is taking good care of you. We look forward to welcoming you back soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 18, 2024

Everyone at Mitch Smith is kind and courteous. I had a pleasant experience doing business with them! More

by bilstien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Mole
Report | Print
Oct 22, 2024 -

Mitch Smith Chevrolet responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a pleasant experience with our team at Mitch Smith Chevrolet. I appreciate your kind words and look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 18, 2024

All of the Employees at Mitch Smith are willing to go way & beyond to give you Excellent Service. They are very much appreciated More

by kc880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Aker & Randy Lamb Both, Wes Reid
Report | Print
Oct 22, 2024 -

Mitch Smith Chevrolet responded

Thank you for your kind words! I truly appreciate your recognition of our team's dedication to providing excellent service at Mitch Smith Chevrolet. It's wonderful to know that our efforts made a positive impact on your experience. I look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 17, 2024

Took a month to fix the transfer case issue. Vehicle was there nearly a month before they ever looked at it More

by Streetc90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Calvert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Mitch Smith Chevrolet responded

Thank you for sharing your experience. I appreciate your feedback regarding the time it took to address the transfer case issue. Understanding the importance of timely service, I encourage you to contact me directly to discuss your concerns further. At Mitch Smith Chevrolet, I value our customers and strive to maintain our service standards. Thank you for your patience, and I hope to assist you better in the future. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 16, 2024

Had tires rotated on my recent service paperwork says they checked the air was never checked had them to put back in shop to get the tires to the correct air pressure More

by topc1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Smith Chevrolet Reputation
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Bright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reid
Report | Print
Oct 19, 2024 -

Mitch Smith Chevrolet responded

Thank you for your feedback regarding your recent service at Mitch Smith Chevrolet. I appreciate you bringing this to our attention. We understand the importance of proper tire maintenance and air pressure. If you have any further concerns or need assistance, please feel free to reach out to us. We value your experience and aim to meet our customers' needs and more. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 14, 2024

I have been dealing with the dealership for years and have bought approx. 30 vehicles from them. The service dept. is very cordial. More

by RDHEATHERLY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I deal with Jim Cheatum and very pleased with him.
Report | Print
Oct 16, 2024 -

Mitch Smith Chevrolet responded

Thank you for your continued loyalty and for sharing your experience with us. I truly appreciate your support over the years and I am glad to hear that you find our service department cordial. If there’s anything more I can do for you at Mitch Smith Chevrolet, please don’t hesitate to reach out. I look forward to assisting you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 12, 2024

Always willing to help and check my vehicle and always update vehicle maintenance. Thank you for everything More

by bonnieyarbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Mitch Smith Chevrolet responded

Thank you so much for your wonderful feedback! I truly appreciate your kind words about our commitment to maintaining your vehicle at Mitch Smith Chevrolet. It's our pleasure to serve you, and I'm glad to know you're satisfied with our support. I look forward to seeing you again for your next maintenance visit! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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