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Mitch Smith Chevrolet - Service Center

Cullman, AL

4.6
118 Reviews

118 Reviews of Mitch Smith Chevrolet - Service Center

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April 05, 2025

You guys did what I wanted you to do and it did not take that long thank you very much More

by Bigtrucker@18232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2025

The service was great as it always is. I always enjoy doing business with Mitch Smith Chevrolet. More

by parkerc2m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Mitch Smith Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you always have a great experience with us at Mitch Smith Chevrolet. Your continued support means a lot to us, and we look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

April 02, 2025

Customer Service is very friendly and shows concern about the quality of service that they provide. I like to use their website to schedule my appointment and they get me out on time. More

by jbland5990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Mitch Smith Chevrolet and appreciate our friendly customer service. It's fantastic to know that you find our website helpful for scheduling appointments and that we are able to meet your time expectations. We look forward to serving you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

March 21, 2025

Very friendly, fast, and professional. Service is excellent and they usually have me done before my appt time. Great place. More

by patwbarnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Mitch Smith Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you found Mitch Smith Chevrolet to be friendly, fast, and professional. It's great to know we could exceed your expectations with timely service. We appreciate your feedback and look forward to seeing you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet

March 17, 2025

Appreciated Mitch Smith doing a timely job on my Traverse. Will use them for my next appointment. More

by yorkshell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Mitch Smith Chevrolet responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with your Traverse at Mitch Smith Chevrolet. We look forward to assisting you again at your next appointment! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 25, 2025

Great service. Needed an oil change ASAP. Drove in with no appointment and an hour later I was on the road again. More

by jsatterfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Mitch Smith Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you received great service at Mitch Smith Chevrolet and that we could assist you with your oil change on such short notice. We appreciate your business and look forward to seeing you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 22, 2025

I didn’t have an appointment but he signed me right in. Told me the cost of repairs and in no time fixed. More

by Lynnegreen3376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Mitch Smith Chevrolet responded

Thank you for your fantastic review! We're glad to hear that you were able to get your repairs done quickly and efficiently at Mitch Smith Chevrolet. We strive to accommodate our customers, even without appointments. We appreciate your feedback and look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 20, 2025

Great job as always every time we take our truck for service and this time was urgent More

by bjeanlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We truly appreciate your loyalty to Mitch Smith Chevrolet and are glad to hear that we were able to assist you with your truck's urgent service needs. We look forward to seeing you again next time! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 20, 2025

Always very satisfied. All Chevrolet dealership,need to be like Mitch Smith Chevrolet Thats Fact. More

by johnkey42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cheatham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review, John! We're thrilled to hear that you are always satisfied with your experiences at Mitch Smith Chevrolet. Your kind words mean a lot to us, and we truly appreciate your loyalty. We look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 14, 2025

Service dept lacked communication skills was told be contacted more than one time no contact made. Asked for extra service to be preformed before pick up was told they call back to let me know if could More

by joanhood00
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Calvert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I truly appreciate your feedback regarding your recent service visit at Mitch Smith Chevrolet. I understand the frustration that lack of communication can cause and recognize your concerns about the additional services you requested. We strive to maintain high standards and your comments will help us improve. Please feel free to contact me directly so we can address your experience further. Thank you for your input. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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