Mirak Chevrolet Hyundai
Arlington, MA
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Brought the car in for an 8am appointment and Bluelink app showed the car hadn't moved by 1:30pm and they hadn't even started work. When asked about it, they argued that they can't handle customers who app showed the car hadn't moved by 1:30pm and they hadn't even started work. When asked about it, they argued that they can't handle customers who wait which is my only option since I live 25 miles away. In a previous service they said they had rotated the tires but due to marks on the wheel I could tell they hadn't. More
I'd give negative stars if possible. We brought our 2015 Hyundai Santa Fe to the service dept for a check engine light and an acceleration issue. The service rep (Nick K.) berated my We brought our 2015 Hyundai Santa Fe to the service dept for a check engine light and an acceleration issue. The service rep (Nick K.) berated my wife to tears, accusing her of neglecting to getting regular oil changes so that the repairs would not be covered by the original factory warranty or the extended warranty we had already purchased years before. He then demanded written confirmation for all oil changes before proceeding. When asked how far back we needed to provide documentation , he said SINCE PURCHASE (8 years worth!). We provided 3 years worth of regular oil changes before the service.manager relented,acknowledging that we had not neglected service, but that he still had to check whether the repairs would be covered by the warranty. When asked how long that would take, the Service manager (John A.) responded that it would take anywhere between 2 days to 2 weeks and would not provide any estimation as to how long the repairs would take. When asked what the error code was and what repairs would be necessary,the service manager just emailed a google search results page, the same one I found myself online. Dubious, I called the warranty department myself on my to discover that my call actually preceded the inquiry from the Service department. More significantly, the warranty department was able to easily and simply tell me that any of the potential repairs would in fact covered by the original warranty. When confronted with this information,the service manager continued to argue that we had not changed the oil at proper intervals, suggesting that we should change the oil every 3500 miles. When shown the recommended service interval of 7500 miles from Hyundai's own website,he could not reconcile the obviously conflicting information. After filing complaints and basically forcing the service department to honor the warranty and fix our vehicle, they took THREE WEEKS to complete the repairs and allegedly conduct a 14 point comprehensive inspection. At not time did the service department ever initiate a call to let us know any progress or timeline, even when the alleged repairs were completed. We had to check in with them every few days for the three weeks it took for them to "fix" the problem they could not originally diagnose. When we retook possession of the vehicle, though, it promptly failed an annual safety inspection because the service department failed to notice an inoperative driver side rear brake light. Moreover the work they did created an oil leak that we detected a couple of weeks later once we noticed oil spotting on our driveway that had not occurred before taking our car to Mirak. What's more, the service technician sealed off that area so that the independent mechanic we were forced to take our car to was not able to. access the leak. We are attempting to seek further resolution but have little hope. I'll be filing a BBB complaint to accompany the correspondence to Hyundai's corporate offices domestically and abroad. I will NEVER purchase a car from Mirak or another Hyundai ever again. More
Mirak Chevrolet placed an ad for a 2024 Traverse Limited LT on their website. After going in ready to lease, I was informed that the ad was placed in error and was meant for an LS. They told me the price wa LT on their website. After going in ready to lease, I was informed that the ad was placed in error and was meant for an LS. They told me the price was actually over $200 higher than what was advertised. Chuck and Doug were nice and pleasant to work with, so I get the feeling that the issue is with management, as they were completely unwilling to negotiate on the price. My experience was very frustrating as I thought I could finalize a deal, but instead was lured in by false advertising. More
Great experience! Went to a lot of dealerships and decided to buy here because everyone was so nice and worked with me. Sammy in finance and Jim in sales were both ama Went to a lot of dealerships and decided to buy here because everyone was so nice and worked with me. Sammy in finance and Jim in sales were both amazing and went above and beyond to make sure everything went smoothly and that I was comfortable during the buying process. I will definitely be sending everyone here! More
I bought a NEW 2023 Genesis GV70. They claimed that the warranty and Valet Service was the best. I was not educated about the features on my new car when I picked it up. He spent 5 They claimed that the warranty and Valet Service was the best. I was not educated about the features on my new car when I picked it up. He spent 5 minutes with me. He told me that his day was busy and that he could not spend time with me and to come back another day. As for the service…it is pathetic. I was told the first available service date for my new Genesis GV70 is March 2024!!! I will never buy a car from MIrak again and I would never buy another new Genesis. Very very disappointing. Shameful Sales and Service! I thought I was buying a quality car….I contacted Genesis Corporate to explain my situation and this is day 18 and no call back, no email, no response. When I expressed my concerns over the phone with Genesis Corporate, they explained that the dealerships are all independently owned and that they had no control over what happens. I will trade this car in at the Lexus dealership near me. I had a Lexus previously and it was excellent. The service was the best at Lexus. Buyer beware with Mirak and the Genesis. More
I had a very good experience purchasing my 2022 Honda Ridgeline from Mirak. They gave me a fair price for my trade-in and did all the negotiating over txt messages. I worked with Jody and OShane on the Ridgeline from Mirak. They gave me a fair price for my trade-in and did all the negotiating over txt messages. I worked with Jody and OShane on the sales team. I did all my research and knew the value of my trade and what the car value was I was purchasing. I didn't have to deal with the back and forth between the sales person and the sales manager in the dealership. Which is the worst part of purchasing a new vehicle. It was quick and it was easy. The way car buying should be. The business manager Sonny worked with me to get the financing I requested and drove the truck home that day. Went back 2 days later to get my registration and inspection sticker. More
They had inventory but salesperson was somewhat neurotic. He sadly had no real people skills and wanted to make sure everything I did fit into his schedule. The vehicle was delivered dirty and the salesman He sadly had no real people skills and wanted to make sure everything I did fit into his schedule. The vehicle was delivered dirty and the salesman did the delivery agitated. He had me drive the car to the back of the facility where he got a bottle of cleaner to remove the bird dirt on the car.. I just wanted to leave and dropped him off. For some strange reason he removed the screen protector from the display. I asked him to order me a replacement and never heard back from him, except for the annoying automated emails they send. I would never recommend or consider Mirak again. More