Miracle Chrysler Dodge Jeep Ram of Aiken

2022 2500 ram Laramie has been in shop 3 times in less than a month. The emission system keeps messing up and they can’t get it right. They won’t do a buyer buy back trying to get me to trade it with a 13 than a month. The emission system keeps messing up and they can’t get it right. They won’t do a buyer buy back trying to get me to trade it with a 1300 truck payment now to a 1900 truck payment from a 5 year contract to 8 year contract. But swear they trying to help me and my husband. The truck is in Virginia where my husband works and we live in Aiken SC. They sent a tow truck to go get the truck (6hours away). Because I refused to do this trade they cancelled the tow truck driver when he was 2 hours away. To say the least he was angry. I am angry. But this truck does fall under lemon law and I guess I will have to go through corporate. The new GM is rude isn’t very honest and nothing but a mere crook. More

The service department needs some work. The front desk personnel are not very professional and rude. I brought my truck in for an oil change, tire balance/rotation, and possible alignment. The front desk personnel are not very professional and rude. I brought my truck in for an oil change, tire balance/rotation, and possible alignment. The gentlemen at the front desk asked it it needed an alignment. I stated how would I know until the tech does his or her assessment. I am not satisfied with the service departments level of experience. More

Worst experience of my life! Jeep has been in shop waiting on a part for 3 weeks and they have no way to track part. Was told would only take 2 weeks, now they want to charge me Jeep has been in shop waiting on a part for 3 weeks and they have no way to track part. Was told would only take 2 weeks, now they want to charge me extra labor. More

Watch out they like for you to keep a vehicle 30 days before they say the finance fell through also the one you traded in has power train warranty and they don’t fix it knowing it needed work before you before they say the finance fell through also the one you traded in has power train warranty and they don’t fix it knowing it needed work before you traded it in and the salesman are terrible never return your calls. More

Car vandalized (convertible top ripped off) at dealership while awaiting service. Car sat in rain for almost full business day after vandalism before I was notified (sat in rain that soaked carpet and leath while awaiting service. Car sat in rain for almost full business day after vandalism before I was notified (sat in rain that soaked carpet and leather seats) and according to dealership, before they noticed. Dealership refused to pay costs to repair damage. More

Dropped vehicle off 14 May 2021. Still in shop 2 weeks later and still no diagnosis. Ext warranty will not do anything until diagnosis. Really? later and still no diagnosis. Ext warranty will not do anything until diagnosis. Really? More

My boyfriend bought a 2013 F250 and the sales associate told him it came with two keys. We left with only one and have called numerous times every single week to get the second key mailed to us and every t told him it came with two keys. We left with only one and have called numerous times every single week to get the second key mailed to us and every time Jason tells us that he will look into it and call us back. Second issue is that our temporary tag is expired, we were told by Jason a new one would be mailed in time for it to not expire and that was a lie. When asked what the status was on his actual registration— “I’ll look into it and call you back”. No call back. No one should drop 40 freaking grand on a truck and be treated like this and not even be able to drive it because they let your xxxx tag expire. If I could leave less than a star I would. More

Service Dept has a serious communication problem. Have had my JEEP going on 3wks- was at the dealership 4 days before it was even looked at. Told part was in(gasket for oil leak) I have to call them, wh had my JEEP going on 3wks- was at the dealership 4 days before it was even looked at. Told part was in(gasket for oil leak) I have to call them, when I do talk to someone (usually after being placed on hold for over 15 mins- I get the run around- please just be honest and upfront COMMUNICATION IS NOT A STRONG SUIT WITH THIS DEPT. I hate to name, names because the employees were never rude- just didn’t keep me informed More

Great Before purchase. After purchase? HA Such a great experience before purchase! After purchase not so much. Four months and dealer cannot fix Title/Registration problem. And no one will Such a great experience before purchase! After purchase not so much. Four months and dealer cannot fix Title/Registration problem. And no one will return a call. Sorry state of affairs. Where will I buy next time? Will I recommend this dealership to anyone? Will I make a point of complaining about this dealership given half a chance? GUESS :-) More