Mini of Peabody

Kevin and Hrach from the sales team were very friendly and knowledgeable. My test drive with Hrach was also an experience to remember, the man knows his MINIs. Several concerns on the day of purchasing m and knowledgeable. My test drive with Hrach was also an experience to remember, the man knows his MINIs. Several concerns on the day of purchasing my (used) MINI were handled efficiently and without question. It was a pleasure doing business with MOP. More

The most friendly and customer oriented Car Dealerships I have seen in 43 years of auto purchasing. Their product knowledge and willingness to share their knowledge is second to none. Be prepared for a ple have seen in 43 years of auto purchasing. Their product knowledge and willingness to share their knowledge is second to none. Be prepared for a pleasant surprise of how easy it is to research and purchase an automobile from Mini of Peabody. S.D.Austin Sandwich, MA More

When I purchased a new MINI Cooper, the Sales reps could not have been nicer. However, my experience since the purchase is where things went downhill quickly. Like any dealership, they want you to get yo not have been nicer. However, my experience since the purchase is where things went downhill quickly. Like any dealership, they want you to get your car fixed there and in their words "not have some grease xxxxxx work on your car." While I bit my tongue and got a few $80 oil changes, I decided that I could not afford the $120 per hour that they charge for service, much less the imported parts. I mean come on, $120 is what some attorneys charge per hour! After a few expensive repairs, my axle broke and I had it towed on a flatbed to MINI Peabody for an assessment and rented a car. I received a call the next morning explaining that it must have been caused by the independent mechanic who replaced my clutch. Rather than have MINI Peabody repair the car, I decided it was time to trade it in for a new, more reliable car...a Honda. I contacted AAA and had my MINI transported on a flatbed again to the Honda dealership, where the manager was waiting to inspect it. Obviously, with any trade-in, you want the car to be in the best possible condition. To my surprise, when the car arrived at the Honda dealership, the car was leaking fluids, my glove compartment had been pulled apart, there were screws and parts left on the floor of the car and worst of all...my battery was MISSING! At this point, the Honda dealership wanted nothing to do with my car. I contacted MINI Peabody and demanded that they send a mechanic to the Honda dealership to get the MINI running again. While a mechanic was sent the next day, he got lost on the way and I wound up wasting over 2 hours of my day waiting. Fortunately, the car started and the trade-in worked out, but this experienced really showed the lack of professionalism that MINI Peabody gives its customers. While I loved driving my MINI Cooper, my experiences dealing with MINI Peabody were not only very expensive, but left a horrible taste in my mouth about ever purchasing a MINI again. More

I live in Maine and MOP is the closest dealer and it is still 2-1/2 hours away. I called and spoke with Mark Foresta.They had a car in the color I wanted and a manual transmission. I really wanted to check still 2-1/2 hours away. I called and spoke with Mark Foresta.They had a car in the color I wanted and a manual transmission. I really wanted to check out the color and test drive a manual. So I made an appointment for later that day and when I got there the car I was there to look at an test drive was not there. So at this point I have driven 2-1/2 hours to look at a car I was promised would be there. Their explanation - "the owner took it home, and it will not be back until tomorrow, You can come back then". Well I figured I was there so I should at least take a test drive. So i told mark that i wanted to test drive a manual transmission car. He went an retrieved keys and we went out to the parking lot. He opened the car and I got in to find it was an Automatic not the Manual I wanted to drive. Mark told me "You don't want the Manual they are really hard to drive, You want the automatic". I explained to him that I was NOT going to purchase an automatic and that was that. I then told him agian that I wanted to test drive a manual transmission car. He then told me "We do not have a Manual for test driving purposes we do not feel that customers have enough knowledge or experience to drive a manual so we only have automatics for test drives". I told Mark :i have driven nothing but standards since i got my license 30+ years ago, and I will not be purchasing a automatic so unless they can come up with a manual car for me to test drive I was leaving. I also found the other staff to be very pushy on the subject of automatics as well. I will never do business and will not recommend a dealer that refuses to listen to the customers needs and wants. More

MINI of Peabody is the best. Their sales staff is great. Not pushy and honest. They really want you to enjoy owning a MINI. A test drive w/ Hrach is an experience to remember! They are also generous to Not pushy and honest. They really want you to enjoy owning a MINI. A test drive w/ Hrach is an experience to remember! They are also generous to the MINI owner community w/ events and support of MINI owner's clubs and fundraising events. Service dept. is second to none. Gary King and crew have gone WAY beyond what I would expect in helping me w/ service. I have purchased two MINIs from MOP and both experiences were great. The only complaint is on my second purchase I traded in a very well maintained sports car and they stroked me hard on the trade in value. I have heard that's par for the course though. Overall they are top notch. More