Mini of Monrovia

Thorough, quick and I'm perfectly happy. The title of this review says it all. Our Advisor, Kassandra, was particularly thorough and explained everything to me. We got our Mini back clean a The title of this review says it all. Our Advisor, Kassandra, was particularly thorough and explained everything to me. We got our Mini back clean and running just fine. More

Great Experience!! I took my 2013 Mini Countryman there for a very rare issue, considering 25,000 miles, it basically a very young car but just barely out of Warrantee, I took my 2013 Mini Countryman there for a very rare issue, considering 25,000 miles, it basically a very young car but just barely out of Warrantee, however, the Key would stuck at the port can't eject....I contact Mini USA & they were nice enough help paying for the repair & replacement!! Kassandra, my Service Adviser, is the BEST...& she accommodate me well. The Car has to be kept there for approval process, without any complaint, she work all along with me to make sure I'm Happy & a Nice Gift Afterwards!!! A Very Reliable Dealer....Cheers!! More

Great, Personal and Patience I was helped by a service advisor name Parkson. He was very helpful, patience and very details in the work that was worked on my car. He was great! I was helped by a service advisor name Parkson. He was very helpful, patience and very details in the work that was worked on my car. He was great! More

Service experience I would like say thank you again to Mr. Parkson (I hope I spell his name right) for assistance he made to me when I bought my Mini Paceman for service I would like say thank you again to Mr. Parkson (I hope I spell his name right) for assistance he made to me when I bought my Mini Paceman for service. He is so professional in his work. I would love to recommend him he is the front desk guy. Once again thank you.. More

A pleasant experience It was my first time at this dealer for service and it was very easy. Everyone was nice. I had tried to get my oil change at the original mini dealers It was my first time at this dealer for service and it was very easy. Everyone was nice. I had tried to get my oil change at the original mini dealership where I bought it, but they told me I needed all these additional things. At mini of Monrovia it wasn't like that at all! They helped me with what I originally came in for without trying to make me get extra things, I didn't need. They were great. More

Genuine customer care and service. Even though my car had just gotten out of warranty, they still covered 85% of the cost of the repairs.. I was even provided with a free loaner car.. Even though my car had just gotten out of warranty, they still covered 85% of the cost of the repairs.. I was even provided with a free loaner car.. More

Great service department I love these guys, they always take care of me. Every time I take my MINI for service, I get treated with a smile and respect. My service light came o I love these guys, they always take care of me. Every time I take my MINI for service, I get treated with a smile and respect. My service light came on telling me it's time for service, I scheduled my appointment, showed in the morning and was greeted very quickly. I received a call when my car was finished in the afternoon for pick up, I got there and hardly waited, car was pulled clean and shiny, great smiles by the staff. This is my third MINI, I will be back for service and for a new car. Thank guys! TAS. More

Excellent Oriented Family Type Experience My name is Mel Hackett, I was in the market for a used or new vehicle when I was invited by phone from Manager Kaz, that A lender approved me for a ca My name is Mel Hackett, I was in the market for a used or new vehicle when I was invited by phone from Manager Kaz, that A lender approved me for a car and to come visit Mini BMW. I visited Mini BMW on Monday, February 29, 2016 to look around for a used or new car, but was undecided on any purchase. I started thinking in the back of my mind I was having problems with my 2002 XKR Jaguar, Convertible Supercharger. As I looked around the car lot I met a dealer name Yahia, who was very polite, friendly and concern about any questions I had, it was an experience that all the attention was on my and the Hollywood spot lights was on for the Grammy Awards. I was joined with Mr. Kaz and Yahia made me feel very comfortable and was very detailed in answering all my concerns and question. I only had 1 new car in my life at the age of 16, when I decided to step out in faith by purchasing a brand new 2016 228i BMW, Sport Model, Convertible, Black/Black at the age of 61 - treating myself for my upcoming Birthday in April. Mr. Kaz and Yahia worked miracles joining in with Gus, whom help to make this deal a reality and a happy smile on my face in purchasing this brand new automobile. I had this beautiful car for 4 days and everyone I met even my Co-workers love my new car and I love it as well. I really felt as if I was one family member at Mini BMW in Monrovia, sincerely, Thank you! More

Service dept Brought in my 2014 Roadster in for routine maintainence,dealt mainly with Larry very personable ,knowledgeable person I was expecting "well this is no Brought in my 2014 Roadster in for routine maintainence,dealt mainly with Larry very personable ,knowledgeable person I was expecting "well this is not covered"routine did not happen..he took a genuine interest in the reason for my being there In fact everyone in the service department was courteous and seemed geared toward customer service,much appreciated Btw my Mini is running extra sweet Thanks, joel Lefkowitz More

AMERICA's #1 WORST MINI/BMW DEALERSHIP! Rude and incompetent staff in disorganized and unclean showroom. We will never take our Countryman or 7-Series there again. You are better off just ab Rude and incompetent staff in disorganized and unclean showroom. We will never take our Countryman or 7-Series there again. You are better off just abandoning your car on the side of the road. More