Mini of Monrovia

Be carful, Rocky Chow seems like a great and amazing sales person while you buy, but if you have an issue after you leave, forget about it. Won’t answer your calls, the manager won’t call you. They leav sales person while you buy, but if you have an issue after you leave, forget about it. Won’t answer your calls, the manager won’t call you. They leave you high and dry once they have completed the transaction. Should have read reviews before I went there. Purchased my wife a used mini cooler S with only 11,500miles!!! on it in mid December, my wife works from home, basically gets coffee and drops the kids off in the car within a mile of our home. Not even 2 months later, the brake service light is on. They sold me a car that needs brakes not even 500 miles later. I’ve had cars that I’ve driven 50k miles and didn’t need brakes. They will just ignore you, it was a poor and dishonest thing to do when selling a car. Very shady dealership once you read all the reviews. Update. As you can see below, the “owner” commented with a phone number to resolve the problem. It was the number to the dealership and I called and once again. They never called me back. They are just trying to show face and do nothing about it. UPDATE #2 after contacting them and waiting 2 weeks for a response to post and now almost a month later I hear from them. They would like to offer me a oil change for a 500 brake job that should have been done. I was told that it was right at safely limits. So instead of replacing the brakes because they were at limits, have the brand new customer of the car pay 500 for a brake job at mini. Shows you what kind of dealership they are. Roll the dice if you must with them. More

So the Service Con with Dealer logic app goes like this: Read on it's worth it if you don't want to get violated, disrespected, and robbed digitally. 1. request service in my case ( Oil Change) Read on it's worth it if you don't want to get violated, disrespected, and robbed digitally. 1. request service in my case ( Oil Change) 2. They offer unnecessary service at extreme prices ( Break fluid change $400) Declined 3. The app watch this close this is where they get you ( service guy comes over) 4. You need way more service (breaks, motor mount for both $1400) 5. please verify the app and sign - Watch carefully what you're looking at and signing here. 6. Surprise! you are too stupid and did not notice you selected the little green boxes. Now you owe us the full amount of $1900. Sorry, it's your problem the manager says we have financing for the idiots that don't pay attention( me) 7. Your xxxx out of luck and money Beware Consumers this dealership's predatory practice is a major concern. I went in last week for a standard oil change, I insisted I only wanted a simple oil change. The service advisor came back after that I need to do a brake fluid job for $300 plus. I declined the service and sat in the lobby. A short time again he came back "hey we found a few more things that need to be done to your car", Needs Breaks, and the motor mount needs to be changed. $400 plus for the breaks and $1300 for the motor mount. I told the adviser I was willing to do the breaks, only it's my daughter's car I want her to be safe. He came over and said please chose and close the app so I can continue the service. I clicked and signed, and he said I will have it for you by noon. When I arrive to pick up the car around 1 pm. He says your car is ready your total is $1900 dollars. I immediately replied there must be a problem I only agreed to do the oil change and the breaks. He said to me you clicked on all the boxes we did everything to your car including the motor mount. I remained composed and asked for the service of the motor mount to be reversed. He said that was not possible once I clicked the green box on the app it was my responsibility. I asked for the manager this is where the fun begins. The manager sits down, opens his little lap with a smug look on his face, and says, " you clicked on all the green squares you owe us the full amount. I asked to reverse the service he said sure, I would need to charge you double the labor, $2300 for a $240 part. again he pointed to the laptop you're responsible for the charges. we have financing if you don't have the money. He offered to work with me and lowered the total to $1400. I felt disrespected undervalued and taken advantage of in so many ways. I paid the $1400 and left i did not want them to keep the car any more time that is was there. so the con goes like this: 1. request service in my case ( Oil Change) 2. they offer unnecessary service at extreme prices ( Break fluid change $400) Declined 3. The app watch this close this is where they get you ( service guy comes over) 4. You need way more service (breaks motor mount $1400 for both) 5. please verify the app and sign - Watch carefully what you're looking at and signing here. 6. Surprise! you are too stupid and did not notice you selected the little green boxes now you owe us the full amount of $1900 sorry it's your problem the manager says. 7. Your xxxx out of luck and money Finally, the rule is don't rely on anyone or technology at these dealerships they are trained to be predators they are incentivized to take as much as they can. and offer xxxxxxxx services you may or may not need. please vote for consumer regulation to avoid this. If anyone has a similar case please contact me. I am composing a class action lawsuit against this app and the dealer Mini/BMW & Dealerlogic for its this consumer practice and behavior. This app-based predator practice must stop. More

Josh was awesome!! He was great at customer service and filling up quickly with questions etc. ray was nice and quick. The finance part with sarcuse was not too pleasant. He had us waiting long then coughi filling up quickly with questions etc. ray was nice and quick. The finance part with sarcuse was not too pleasant. He had us waiting long then coughing like crazy then not cleaning his hands before reaching out to shake ours. He seemed out off once we didn’t opt for extra coverage or add one overall I would refer my friends More

Mini lease buyout Sales assistant Abigail D. did a great job helping me through the process. She contacted my via text throughout and kept me well informed at each step Sales assistant Abigail D. did a great job helping me through the process. She contacted my via text throughout and kept me well informed at each step. More

Having problem with my battery but still need to go back few times after battery change ( guess they were double check it my car is ready to pick up or not..) and there always have new problem to fix ( ask few times after battery change ( guess they were double check it my car is ready to pick up or not..) and there always have new problem to fix ( ask for more money..) totally not recommended go back to this location if you have better choice More

Amazing! Professional and thorough, MINI of Monrovia provides the highest quality maintenance service. Service providers are always accommodating, making every attempt possible to correc MINI of Monrovia provides the highest quality maintenance service. Service providers are always accommodating, making every attempt possible to correct problems and to alleviate maintenance concerns. Jason is the BEST! More

Excellence Very knowledgeable, Professional, extra mile customer service, Clean smells good. Josh WeiWei at BMW the entire team wonderful. The turn around time f Very knowledgeable, Professional, extra mile customer service, Clean smells good. Josh WeiWei at BMW the entire team wonderful. The turn around time for my husband an I was about 4 hours from start to finish I'm loving the chili red mini cooper. Thanks Mr. & Mrs. Jackson . More

Took way to long in finance Very impressed with our salesman, Renee. He was knowledgeable, patient and went the extra mile to get us out the door with our vehicle. Finance was Very impressed with our salesman, Renee. He was knowledgeable, patient and went the extra mile to get us out the door with our vehicle. Finance was another story though. We were paying cash so didn’t think it should take as long as it did. We realize there are a ton of forms we needed to wade they but we were left sitting and waiting for quite a while for a finance person to even start the process. Another salesman saw us getting agitated and went and got our salesman who ended up connecting us with another finance person instead of waiting for the one they had originally assigned us to. Also, we were told that Mini would not be cashing our check for 3 days to give us a chance to move the money into the checking account we used. Fortunately, I was able to get to the bank the next morning and also fortunately the bank did not put a hold on our deposit because THEY CASHED THE CHECK THE NEXT DAY. They didn’t wait the 3 days they promised. More

10,000 mile service They always do a good job, very professional. They go beyond just the service took care of other issues like clean the plastic front fenders from a They always do a good job, very professional. They go beyond just the service took care of other issues like clean the plastic front fenders from a protective liquid that’s put on for shipping purpose. They could not clean so they replaced them. More

From the moment I walked in, everything was perfect. Josh and the team at Mini of Monrovia did everything I could have asked for, and more. Superb customer experience from start to finish. Thanks! Josh and the team at Mini of Monrovia did everything I could have asked for, and more. Superb customer experience from start to finish. Thanks! More