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Milton Ruben Toyota of Augusta

Augusta, GA

3.0
767 Reviews

3514 Washington Road

Augusta, GA

30907

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767 Reviews of Milton Ruben Toyota of Augusta

July 27, 2019

new corolla thanks to Jerrod Davis we are proud owners of a new corolla he made my son happy thanks Mr Davis you made it easy and fun More

by corolla happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerrod Davis
Jul 29, 2019 -

Milton Ruben Toyota of Augusta responded

Congratulations on your new Corolla! We are so glad to hear that you had such a great experience with JD, thank you for this great review and shout out!

July 27, 2019

Highlander Was driving a 2017 highlander and met a true salesman by the name of JD he show me a 2019 highlander in which iam driving now he was a great with us a More

by Glorias Ride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerrod Davis
Jul 29, 2019 -

Milton Ruben Toyota of Augusta responded

We are so glad to hear that you had such a great experience at our dealership with JD. Congratulations on your new Highlander and thank you for choosing Milton Ruben!

July 07, 2019

They give us a good service. Because they are good and they give a good service too.. they were professionals better than the first time when I bought my first car. More

by GlendaGon82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beamer, Dylan
Jul 10, 2019 -

Milton Ruben Toyota of Augusta responded

We are so glad to hear that you had such a great experience with our dealership! Thank you so much for leaving this great review and for choosing Milton Ruben!

June 17, 2019

Unresponsive to a Customers' Needs Our 2013 Toyota Rav4 was purchased new from Milton Ruben Toyota in 2013. Recently our Rav4 started experiencing transmission issues. The car has 95k More

by Jerry Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Neagus (Milton Ruben Toyota) Megan Carter (Bob Richards Toyota)
Jun 24, 2019 -

Milton Ruben Toyota of Augusta responded

Jerry, we are sorry to hear that you left our dealership feeling anything less than satisfied. Upon speaking with our service team we have learned that our technician did feel as though your transmission needed to be replaced and that the repair was offered to you in goodwill. We are glad to hear that you were able to get your torque converter replaced at a different dealership and we truly hope that you no longer have any issues with your vehicle in the future. However, if you do we hope that you will be willing to give us another try in the future to in your business. Thank you for your feedback and have a great day!

Jun 25, 2019 -

Jerry Green responded

I appreciate the response from Milton Ruben Toyota as weak as it may be. The "goodwill "that this dealership offered would have been a $6,500 mistake that would have cost my family dearly. No where in Milton Rubens response do I see an apology or admission that an error was made. This cavalier attitude makes me wonder how many other people overpay when services are not needed.

Jul 02, 2019 -

Milton Ruben Toyota of Augusta responded

Jerry, we are sorry that you are unhappy with our apology. As we stated above and as we will state again we are sorry to hear that you are unhappy with our dealership. We understand that you are frustrated with the situation and the service and answers that you received from us. Again, we are truly glad to hear that you were able to get your vehicle repaired at a low cost to you at a different dealership. We spoke with our technicians and they truly felt that your transmission needed to be repaired. We are very glad to hear that your needed repair was more minor and that it was fixed quickly and at no cost to you. Again, we are sorry that we were unable to help. Our Service Manager, Colby, has invited you to reach out to him at 762-585-9741 if you would like to discuss your experience further. Thank you for your feedback and we hope you have a great day.

June 11, 2019

New truck purchase I had a great experience on my purchase. Mecca Smith was able to help me find the right choice, with no pressure. I was not pressured to purchase anyt More

by Peanut81!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mecca Smith
Jun 13, 2019 -

Milton Ruben Toyota of Augusta responded

Thank you so much for allowing Mecca to help you find the perfect vehicle for you in a low stress way. We love hearing that you had a great buying experience and that you are pleased with the vehicle you took home. Thank you for choosing Milton Ruben and have a great day!

June 07, 2019

Sales and Service Our salesman, Chris Skinner was awesome. He was professional and wasn’t pushy. He was friendly and knowledgeable. We bought a 2019 Toyota Tacoma. Awes More

by Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Skinner (Salesman)
Jun 13, 2019 -

Milton Ruben Toyota of Augusta responded

Janice, we hate to hear that your entire experience was not 100% stellar. We are, however, glad to hear that you had a good buying experience. We want you to know that your experience with our service department is not typical and not how we expect our customers to be treated. Thank you for taking the time to leave us this feedback, both good and bad. We truly appreciate it because without feedback we will never grow. Thank you for choosing Milton Ruben and we hope we get the opportunity to wow you in the future!

June 03, 2019

Landon was very pleasant and professional. I have purchased vehicles from This dealer in the past and they have always treated me very well. I purchased a Chevrolet Silverado. Landon’s great at More

by Trail Boss 2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Dawson
Jun 13, 2019 -

Milton Ruben Toyota of Augusta responded

Congratulations on your new Silverado! We are so glad to hear that you had a great buying experience with Landon. Please, reach out to us and let us know if there is anything that we can do for you in the future. Thank you for choosing Milton Ruben!

June 02, 2019

Mr Mario Patterson did a excellent job helping us. Mr Mario Patterson did a excellent job in helping us purchasing new Tacoma. He explains everything very well about the fixtures and the vehicle. And h More

by marigval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Patterson
Jun 13, 2019 -

Milton Ruben Toyota of Augusta responded

We love hearing this recommendation for Mario! Thank you so much for taking the time to reach out and leave these kind words!

May 30, 2019

on the search for the right ride Came in to Milton ruben to help my daughter look at her first car was met by Mr jerrod Davis he was very polite and understood what my daughters wants More

by Jazzy J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerrod Davis
Jun 04, 2019 -

Milton Ruben Toyota of Augusta responded

Congratulations to your daughter on her first new car! We are so glad to hear that JD was able to help! We look forward to seeing you and your mother in the future. Thank you for the review and for choosing Milton Ruben!

May 25, 2019

Excellent customer service from Gopi Srinivasan I purchased a new 2019 Avalon in March from Gopi Srinivasan, and because of his low pressure sales approach, excellent knowledge of the Toyota Vehicle More

by Willyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gopi Srinivasan, Brian Thompsan
May 30, 2019 -

Milton Ruben Toyota of Augusta responded

Congratulations on your new Highlander! We are ecstatic to hear that you had such a great experience with Gopi. Thank you so much for taking the time to leave this great review and for choosing Milton Ruben!

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