Milton Ruben Chrysler Jeep Dodge Ram

Worst service and dealership in the CSRA, buyer beware! Since buying my 2014 Jeep, I have maintained the vehicle exclusively through your Jeep Service department. Unfortunately, with almost every service, Since buying my 2014 Jeep, I have maintained the vehicle exclusively through your Jeep Service department. Unfortunately, with almost every service, there has been some sort of “mishap” or error on the part of your service team. This has ranged from simple issues such as failing to contact me within the time frame which was outlined to me by your service department at the time of drop off, to ordering incorrect parts, to failing to offer me any form of transportation when my vehicle was not ready at the time it was expected. Here is a recount of my most recent experience: I told your service department 8 months ago about my door panel falling off due to the seal around my door being wrong since day one, which makes the door harder to close. I was told by the first service representative, sorry for not getting his name, Chrysler needed to receive digital images and ok the door to be fixed and that would take 6 months. I come back in 6 months later for service to check on this and I am told there is no case and this should only have taken a few days. So Steven in service retook the pictures and resent my case on Saturday 11/12. I am told I will be called by Friday, 11/18. So on Monday, 11/21 I call your dealership and no one know what I am talking about, finally I get an answer that parts are being ordered. I have also personally spoken with your parts Director, Tom Lang, and he has openly admitted that the service team has “let me down” and “dropped the ball” on numerous occasions. He has even gone so far as to ask me to contact him directly for resolve, and yet he is the same person who told me that I could have gone elsewhere if I didn’t like the service I get there. Yesterday, 12/08, I dropped my car off at your dealership and was told it would take a few hours to fix, after 5 and a half hours I call and am told service not only ordered the wrong door panel, drivers instead of passengers, but didn’t call to inform me nor put my car back together to be picked up. I was told it would then be another hour and a half and I could come and pick it up, 3 hours later I call back and it’s still not together. Please understand that I work at a job with a very strict schedule and adherence policy. To move a schedule for a drop off or pick up requires management approval. Can you see where deadlines not being met and not being contacted causes me additional problems at my work and only adds to this frustration? After leaving work I pick my car up and see on the forms that there are now 2 dents on my car door now, both of which your technician blamed me for. Saying I must have slammed a seat belt in the door, funny how you can see the scratches where a pry bar was stuck between the door panel and door frame leading away from the dents. If you would like, I would be happy to take additional pictures of this or bring it by for you to see them. I attempted to contact Tom Lang to clear up these issues however after leaving a message last night, 12/8 and calling and getting no answer today I was left no choice but to contact you directly. After buying 2 cars from Milton Ruben along with extended service and extended warranties I really not only wish to severe ties with your company as a whole but I am requesting a full refund of all service contract and warranties paid for. Your service team has failed to meet basic service requests, and has cost me more time and effort than this is worth. The price I paid for my extended warranty and service agreement was for both reliability and peace of mind – neither of which have been the case. If you would like to hear the details of my numerous other experiences which have led to this profound level of discontent with your company, I would be more than happy to tell you of my many other bad experiences through your Chrysler Jeep service department. From having to borrow cars for DAYS because I had no car to drive due to parts being ordered wrong or the wrong service being done, to the many hours I have missed of work. It has become nearly a local laughing matter at my own place of work. In an environment where I work in a setting of over 1300 people, I now have people who I do not even know asking me for updates on what happened “this time” when I arrive to work (usually because they see me dropped off rather than arriving in my own vehicle). This is not exactly good “word of mouth” for your company when strangers talk about how terrible it must be to be in my situation. More

Very happy I had a wondrfull expriance with this dealership ,when I perchesed My jeep Cherokee yesterday .I am so happy and I highly recommend .... Special Thank I had a wondrfull expriance with this dealership ,when I perchesed My jeep Cherokee yesterday .I am so happy and I highly recommend .... Special Thank you to Lamar Johhones He is a Great Man and very helpful . Thank you ! More

A Great Experience I've bought many cars over the years and I have to say this was the best experience I have ever had at a dealership. Mr. Lamar Johnson (sales rep.) wo I've bought many cars over the years and I have to say this was the best experience I have ever had at a dealership. Mr. Lamar Johnson (sales rep.) worked with me in a very professional manner. He answered my questions politely and promptly. He found the answers through others if he did not know. Absolutely no pressure, a great experience. Jake Parrish took over for the finance part; once again, pleasant, polite, personable, and experienced. Both gentlemen were totally pro throughout. Even though the purchase was rather late into the evening the service and cleanup guys were in the mix as well. Upbeat and genial throughout. Well done guys! It almost makes me wish I had been a secret shopper. More

Sold the car to me, paperwork done, THEN asked for MORE! What a scam this dealership is. They list a car at one price, agree to the sale price, and then when it's all said and done, come back and ask for $1 What a scam this dealership is. They list a car at one price, agree to the sale price, and then when it's all said and done, come back and ask for $1500 more! I had the Bill of Sale from the Dealer, got the loan, got the insurance, was waiting for the car to be delivered to me in Charlotte NC and got a call about 2 hours before it was supposed to arrive. The "sales manager" stated they decided they couldn't sell it at that price and needed $1500 more. Unbelievable. Don't trust the price, DON'T TRUST THIS DEALERSHIP!! More

Not good after the day of sale! Let me summarize the experience my girlfriend and I had. 1st - Car shopping and buying experience (Saturday) was good. I actually talked her Let me summarize the experience my girlfriend and I had. 1st - Car shopping and buying experience (Saturday) was good. I actually talked her into buying from Milton Ruben instead of in Columbia, SC). Then it went bad. Salesperson (Mark) told us the extra key fob and glove box key was at the dealership (elaborate story of how somebody else had it). "Come by on Monday and we will have it". Overall the sale and finance with (Stan) went well and relatively quick. Come Monday there was no extra key fob or key and the Salesperson was rude with the remark "do not worry me over the key". Then we found out that the power plugs did not work as we also discovered that loose parts were in the door compartment were the electrical / fuses had been worked on (indicator that they knew of the issue prior to putting it on the lot). Then the paperwork issues started. The financing for the car had to be adjusted and a runner was sent to Columbia (girlfriend's work) to re-sign papers. A promise was made to send a corrected bill of sale so she could pay personal property tax in order to get tags. Never sent it. Had to call and get it e-mailed to us so to pay taxes. After paying taxes in Columbia, SC then a drive back to Augusta to turn in paid tax receipt in order to acquire a tag (drive out tag had expired). Concern was expressed on driving on an expired temp. tag and I was told that the police would probably understand if pulled over (yeah right - tell that to the SC Highway Patrol). I explicitly told the gentlemen I talked to that I would pick the tag up myself the next day. "No problem, we got you handled buddy". What happens, they mail it USPS to Columbia. And the saga continues on getting the electrical fixed. Long story short, they get you in a car fast BUT. After that big down payment and financing approved then they don't return calls (4 messages), they do not communicate inter-departmentally with one another. Some of the sales people (dealt with 3) pretty much blame one another for any mistakes. I just wanted someone to do something and get at least mediocre results however, they study on who to blame and how the last person you talked to does not know how to do their job. Team Building training maybe? Overall experience gets 1 star only because of Stan even though he never called back from two messages left. Would recommend asking a thousand questions about what happens after they get your money and give you keys just to be safe. OR just go somewhere else to purchase a vehicle. Service Department people seem to be nice and friendly. Sad part is that they are more honest and friendly than the sales people trying to get you in a car. More

Beware! After being transferred back and forth between service and parts, I finally scheduled an appt for the following Friday at noon. I called back to ensur After being transferred back and forth between service and parts, I finally scheduled an appt for the following Friday at noon. I called back to ensure the parts were there and was told that they would check when I came in and if the parts weren't in we would reschedule. What sense does that make? I hung up and called back and got a parts specialist on the line who informed me that the parts for two of the recalls were in and the third wasn't. Fine! He also let me know they always have that problem with the call center. I could tell that it was an issue by the three useless transfers back and forth. Meanwhile, the customer is on the phone away from working playing phone tag confused. Friday comes, I get there at 10:30 to ensure that there was time for my vehicle to be serviced without excuses. I informed the advisor that it had also run hot and asked if they'd have tome to check it. They said yes but said I'd be without my car until 4 or 5. Cool. I had to rearrange a few meetings and appts but it was fine since I knew what time to expect my vehicle. 330 rolls around, I call and I'm told the only thing left to do was to find out the cause of it overheating. I called back at 5 and was put on hold and left. I missed my meetings and appts and called again at 6:27 and they were closed...with my car...without informing me. I found a ride to work the next morning and was for sure I'd get a call. I took a break from work at 12pm and called. I was told that none of the recalls had been done and they wouldn't fix it until Monday. Soooo nobody could have told me that when I dropped it off, during my two phone calls on Friday, or between opening and noon on Saturday. I was also told that the car overheated because I put the wrong antifreeze in it the last time and that the antifreeze is low. Bold faced lie. I bought 50/50, any car, any color, antifreeze and I didn't put it in until AFTER the car ran hot meaning that it isn't the cause. The antifreeze was low because the CAR KEPT RUNNING HOT! I was told it might be a leak. I asked if they checked and was told no. So what exactly did they diagnose for $110? I get there to pick up my car and I'm told that they won't get to it until Monday and I'd have to pay for a rental car. Are you kidding me? I grabbed my keys to leave and the tech and there was still paper and sheet plastic on my seats and floor. I guess they don't remove their own trash. So after 4 days, a rental car charge, a $110 diagnostic fee, missed time at work, finding rides, I could finally have a somewhat fixed car? No thanks, take my word for it, DRIVE TO DODGELAND. It's an hour away and their service is far better. I've never had this much hassle and terrible customer service EVER! Beware! Rosalie was nice but this company is awful! More

Pleasant Charles Wills was magnificent. Service department was easy to deal with. Charles was always available. Service department was friendly and knowledgeab Charles Wills was magnificent. Service department was easy to deal with. Charles was always available. Service department was friendly and knowledgeable. I love Milton-Ruben. 2 and car I have bought from them. More

Awesome Customer Service hat we like most was the outstanding customer service provided by Justin and Dylan. They were attentive to our needs and NOT pushy salesmen. They pres hat we like most was the outstanding customer service provided by Justin and Dylan. They were attentive to our needs and NOT pushy salesmen. They presented us with car buying options that help to transition us into our third car purchase from Milton Ruben. We appreciate their patience with us. It helped to make our decision to get a new car smooth and easy. We especially like the car tutorial that was given before driving off the car lot. The customer service Justin and Dylan provided was fantastic and we are sure to refer others and will return for our next purchase More

Poor product and substandard Service Dealer only wants to sell cars and if you have major problems they will not stand behind the products they sell. Same is true for Chrysler Corp. Wil Dealer only wants to sell cars and if you have major problems they will not stand behind the products they sell. Same is true for Chrysler Corp. Will never buy anything from Milton Ruben or Chrysler Coop as they only want to sell cars and don't care about the customer. More