Milton Ruben Chevrolet

Terrible experience I was in the market for a new truck, either Silverado or Ram. I went to Milton Ruben first since I had bought a Colorado and a Toyota Highlander from I was in the market for a new truck, either Silverado or Ram. I went to Milton Ruben first since I had bought a Colorado and a Toyota Highlander from their Chevy and Toyota departments. The salesman I worked with for our Toyota was "busy" every time I asked for him. Ben, the salesman who approached us in the lot, was helpful. He was knowledgeable on Silverado, not so much on Ram. The Silverado I wanted to drive was blocked in and it took nearly 30 minutes for them to find the key and move vehicles, only one time did we hear "sorry for this." I then drove the Ram, which was easier to get to. We then asked to see a comparable Silverado to the Ram since the Ram had a V8. They pull up in a Z71 loaded truck that was nowhere near my price range. I was told "you're going to love me when I work this for you." When we go in to run numbers, Ben doesn't come tell us that we can't afford the Z71, which we knew already! Instead, the sales manager comes over and says "Folks, I don't even know why you're looking at this truck, we are 3 thousand apart in trade/down and 150 apart on the payment you want after that." Very dismissive. We stated we didn't even want that truck to begin with. We then ran numbers on Ram, they came back and were offering me 1 thousand less on my trade for the Ram! "This is a Chevy deal, we can give you more if you go Chevy." I made a counter offer and again, Ben did not come back with the news, the sales manager did. "I don't know what type of new truck you're looking for, but you can't afford this. Sorry we can't help you today." Treated us like second class citizens. Didn't make a counter offer, offer to run numbers on the original Silverado I looked at, or even offer to show us a truck that we could get. We WANTED TO BUY THAT DAY and they let us walk. Ben texted me all weekend and was only budging 5-15 dollars on the payment and offering us a stripped down Silverado. But that's OK because Monday I went down the road and got the same Ram I drove at Milton Ruben at a better price, higher trade value, and less monthly payment. So, Mr. Sales Manager, I got a new truck I could afford. More

Poor repair quality and poor customer service as a result Paint job had scratches and bubbles. We bought the car in April and it is now July and the car is still in the shop incomplete. The employes at the d Paint job had scratches and bubbles. We bought the car in April and it is now July and the car is still in the shop incomplete. The employes at the dealership have gone to the point of blaming us for not pointing out every single defect. When did Chevrolet and new car dealerships stop inspecting there cars for quality? Milton Reuben is a disappointment and has me reconsidering rather I will ever buy a Chevrolet again. More

Employees know their jobs and can answer any questions. They understood our needs and located the vehicle that we needed. The staff were patient and thorough. It was a pleasure doing business with them. They understood our needs and located the vehicle that we needed. The staff were patient and thorough. It was a pleasure doing business with them. More

The purchase process was excellent. I am a repeat customer and I will return in the future. I would recommend Milton Reuben to my friends. customer and I will return in the future. I would recommend Milton Reuben to my friends. More

Outstanding customer service from the time to walk in the door to purchase to service and throughout. This at least our 11th car from Milton Ruben! door to purchase to service and throughout. This at least our 11th car from Milton Ruben! More

I got the car I wanted at the price and payments I wanted. I loved the customer experience. They helped me every step of the way. wanted. I loved the customer experience. They helped me every step of the way. More

Ray was great to work with, I picked out the car I wanted and he and the dealer made it work. Ray was very good to work with and very helpful. and he and the dealer made it work. Ray was very good to work with and very helpful. More

Ray Lockamy was very professional, knowledgeable, and helpful during our car buying process. I would recommend him to anyone looking to purchase a vehicle in the Augusta, Ga area. helpful during our car buying process. I would recommend him to anyone looking to purchase a vehicle in the Augusta, Ga area. More