Millennium Chevrolet

Millennium Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Millennium Chevrolet Team

Millennium Chevrolet responded

Good day, We do apologize for any miscommunication here. Awhile back, you were complaining about a faulty motor, and wanted it replaced. GM split the cost with you, even though they did not have to, in order to keep our customer happy. Since then you have been complaining fairly regularly about the oil consumption, for which we have been testing and finding no issues. You have also been complaining about an oil leak, which was not actually there until you brought the vehicle in today. We agreed to make an appointment for you for next week regarding the oil leak once we saw that it had happened. We are confused as to why this review was posted, unless it was the direct result of any miscommunications. Thank you. Mike Ostrow Business Development Manager mostrow@aagny.net

elchinaliyev47 responded

Hello. After 16,000 miles on my 2022 Chevrolet Suburban, they detected an engine problem and replaced the engine after several months of my car being in service. However, after the engine replacement, I noticed a new oil leakage problem, and I immediately reported it. Since the engine was changed, they have been repeatedly telling me that there is no problem, always with some excuse. To be sure, I paid another service, Bay Ridge Chevrolet, to have the car checked, and they confirmed in writing that there is an oil leakage problem. However, that service refused to repair it and said I should go to Millennium Chevrolet because the engine was replaced at their service. Bay Ridge Chevrolet confirmed in writing that there is an oil leakage issue, and they said that if I made the payment myself, they would diagnose the problem after keeping the car for at least a week. Reluctantly, I had to return to Millennium Service because I didn't want to pay for the repair myself. Additionally, I had to make appointments over 20 times, and each time, they canceled my appointment with various excuses. For example, if I was 5 minutes late for an appointment, they would cancel it. On September 7, 2023, I arrived an hour early for my appointment, and they finally took my car into service. However, they diagnosed that the engine consumed over 1 liter of oil, but they denied the oil leakage problem, even though I showed them evidence of the leakage, which we could clearly see with our own eyes when looking at the car. After realizing they were deceptive, they also had me sign a document. Due to my limited English reading skills, I wanted to know what I was signing. They refused to let me take a picture of the document on my phone. I was forced to call 911 and involve the police. When the police arrived, they showed a different document with my signature, which I couldn't verify. It seemed like Millennium Chevrolet was dishonest both to me and to the General Motors Company because their attitude changed towards me, seemingly with a racial bias, at first. On September 11, 2023, they gave me another appointment, even though I already had an appointment for that day. However, without inspecting the car, they claimed there was no problem with it. But after police involvement, they finally diagnosed my car within 5 minutes, confirming the oil consumption issue, and they gave me a new appointment for September 20, 2023, to keep the car in service and determine where the oil consumption is coming from. Afterward, I received a feedback email about their service, and since I didn't give them a positive review, I received a call from the number 15162625555, where they claimed to be the Service Manager. They told me that they wouldn't repair my car because I didn't give them a good review and told me don't bring the car to service in a disrespectful manner. This left me feeling frustrated and thinking about my rights in the United States. Furthermore, I realized that I have no freedom of speech, as you know, the United States symbolizes freedom. I kindly request that you take specific actions regarding this matter. If they won't repair the car based on biased reviews or if they plan to delete such reviews from Google, in my opinion they should not send such emails. I believe that the solution to this may involve legal action. Please let me know ASAP Thank you Have a great day! Sincerely Elchin Aliyev

Millennium Chevrolet responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Millennium Chevrolet Team

Millennium Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Millennium Chevrolet Team

Millennium Chevrolet responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Millennium Chevrolet Team

Millennium Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Millennium Chevrolet Team

Marcin responded

Everything was good

ccarmali responded

Thank you for your service.

Millennium Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Millennium Chevrolet Team

Millennium Chevrolet responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Millennium Chevrolet Team

Millennium Chevrolet responded

Lisa, we appreciate your review and are glad to hear that you had such a wonderful experience with us. We look forward to working with you again! Sincerely, The Millennium Chevrolet Team