Mike Reichenbach Ford Lincoln
Florence, SC
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129 Reviews of Mike Reichenbach Ford Lincoln
Great dealership, from the salesmen to finance everyone was very courteous, helpful, knowledgeable. It was to best car buying experience I’ve ever had. I want to personally thank our salesman Rufus Richard was very courteous, helpful, knowledgeable. It was to best car buying experience I’ve ever had. I want to personally thank our salesman Rufus Richards the best salesperson I’ve ever dealt with. If you need a vehicle go see Rufus at Mike Reichenbach Ford in Florence SC . More
If there were 0 stars, I’d give that. The dealership does not follow Ford’s policies. I waited over a year for a special order truck. During the wait, Ford notified me the 22 was no longe The dealership does not follow Ford’s policies. I waited over a year for a special order truck. During the wait, Ford notified me the 22 was no longer in production, but I would receive a 23 at the same price. When the truck finally arrived, the dealership was charging almost $900 more than the agreed upon price. When I questioned it, they refused to honor Ford’s agreement. I contacted Ford, they confirmed they sent the email. They also said the dealerships were aware of the agreement and that even without the email, Ford’s Price Lock Guarantee applied. Ford confirmed they sent the information to the dealership on my behalf. I reached back out to the dealership, only to be ignored by Anthony, Blake, James, and Mitchell. Blake sent an email 2 days later saying the truck was sold. Their intent the entire time was to get every dime from the truck they could. Do not believe a word any of them say. They will waste your time and not tell you the truth. They don’t even honor Ford’s policies. I’m sure their social media troll will have some untruths to post in response to this since they have been dishonest, unprofessional, and untrustworthy through the process. Do not believe anything they say! More
I scheduled the appointment online. I arrived on time but there seemed to be confusion about it actually being scheduled locally at the dealership. When I entered the service desk a I arrived on time but there seemed to be confusion about it actually being scheduled locally at the dealership. When I entered the service desk area there was 1 advisor on the phone and there were 2 others seated at computers and they failed to react to my entrance. It was too long and awkward; no eye contact or acknowledgement that they were aware that I was right there, When the service was done my car was not in the usual ready lot. I was pointed in the direction of the service bay entrance. Okay sometimes it's there but I couldn't find my car until I explored way out in the new truck lot. I opened the drivers door and found that my car mat was caked with a lot of sandy footprints. I thought about going to the service advisor and complaining but since it was raining and it was a long walk back I just left the dealership unsatisfied. I about scheduled the appointment online. I arrived on time but there seemed to confusion about it actually being scheduled locally at the dealership. when I entered the service desk area there was 1 advisor on the phone and there were 2 others seated at computers and they failed to react to my entrance. It was too long and awkward; no eye contact or acknowledgement that they were aware that I was right there, When the service was done my car was not in the usual ready lot. I was pointed in the direction of the service bay entrance. Okay sometimes it's there but I couldn't find my car until I explored way out in the new truck lot. I opened the drivers door and found that my car mat was caked with a lot of sandy footprints. I thought about going to the service advisor and complaining but since it was raining and it was a long walk back I just left the dealership unsatisfied. More
Service representative was not truthful aut services rendered until I continued asking questions. Then she admitted it was not done. Her next step was to try to sell me a set of tires and vaguely answer rendered until I continued asking questions. Then she admitted it was not done. Her next step was to try to sell me a set of tires and vaguely answering my questions. Showed no concern or appreciation for me as a customer. I had to thank her for my business. Dissapointed! More
I love my new mustang Roush, I had a great salesman! But not changing the oil in the car and giving me only a quarter of a tank of gas and no satellite radio trial I think was a little cheap But not changing the oil in the car and giving me only a quarter of a tank of gas and no satellite radio trial I think was a little cheap More
We had been looking online at several different Ford Edge for a 200 mile range and a lot of them were over priced, not clean, had issues and or had too many miles for what we wanted. We came across this one for a 200 mile range and a lot of them were over priced, not clean, had issues and or had too many miles for what we wanted. We came across this one and was going to call on the 17th, but Beverly beat us to the call. she called and talked with us about this car and explained everything to us about it. She gladly answered all our question that we had and when we had other concerns she took pictures and found out the answers to make us feel at ease to make the 2 1/2 hr drive down from Charlotte NC to look at this car. We stayed in contact hoping the car would be there when we finally got time to go look at the car. Friday evening she told us the vehicle was still there. we assured her we would be down there around lunch time and ask not to sell it. When we got there on the 29th she was outside waiting on us and welcomed us. She was just as nice and helpful in person as she was on the phone. since raining she brought the car over under the canopy to let us look at it and it was everything she had said it was; very clean, well maintained, and looked great. She let us take it on test drive and come back and discuss things in private. We decided it was the one we wanted.. paperwork was simple and fast. and Bill in Finance was nice and got us the extended warranty that fit our needs and didn't try to over sell us. Thank you Beverly for all your hard work that you went above and beyond to make sure we got a great deal and left happy and satisfied. More
Worst Ford service department I have ever had to deal with. This is not a complaint about one bad visit, this is a comment about my experience of multiple visits over a 7 year period. This service depar with. This is not a complaint about one bad visit, this is a comment about my experience of multiple visits over a 7 year period. This service department has the most arrogant and argumentative people I have ever met. Some are very poorly trained. Forget trying to reach anyone by phone. Once you get put on hold you will eventually be redirected to a voice mail that full and unable to take messages. Forget getting a callback on the status of your car. Workmanship is poor. Attention to detail is non existent. I suggest to everyone to look to other options first. This group acts like they are doing you a favor by working on your vehicle. More
It is very hard to get service I’ve tried to get service for two months and finally got a appointment from a month from now this is not acceptable for two months and finally got a appointment from a month from now this is not acceptable More