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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
776 Reviews
Call Service Center (309) 328-8171

776 Reviews of Mike Murphy Ford Inc - Service Center

Sort by
April 16, 2022

The service was great and fast. Walked in with no problem. They are very friendly. Also very helpful. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2022 -

Mike Murphy Ford Inc responded

Thank you, Ray, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

April 16, 2022

Very professional auto dealership not one of those dealership that is pushy and try to sell you something that you don’t want More

by hoyle5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2022 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

Apr 17, 2022 -

hoyle5 responded

You are so welcome

April 16, 2022

The service team was very quick and accurate. Loved the service! Will be back again for service on my suv. More

by MRSKLONGBONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2022 -

Mike Murphy Ford Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

April 14, 2022

Great place with great service dept. I know I can trust Mike Murphy to have my best interest at heart. More

by chelle3076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not interact with anyone but a gal at service
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Apr 15, 2022 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

April 14, 2022

Professional service and pleased with the experience of having a new motor removed and replaced. Job was done in a timely manner and is working well. Thank you More

by tomp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2022 -

Mike Murphy Ford Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

April 13, 2022

All employees were polite and courteous. We are disappointed that we received our vehicle back to find none of the issues were resolved. More

by ELEVATORMAN75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Coughlin
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Apr 25, 2022 -

Mike Murphy Ford Inc responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We will have our Customer Service Specialist reach out to you and see what we can do to turn things around and make sure the same thing doesn't continue to happen. Mike Murphy Ford

April 13, 2022

Service person was awesome. Best service department around. Would never go anywhere else for my service needs. More

by Jer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2022 -

Mike Murphy Ford Inc responded

We appreciate your business and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

April 12, 2022

Service waiting room is a poor representive of the dealership. No staff person to care for people waiting for cars. Area is so far from service area no clear communication as to status of repair. More

by BSANDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2022 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're sorry to hear that you weren't fully satisfied with your service experience. Please don't hesitate to reach out if you would like to discuss this further. We appreciate your business and hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

April 10, 2022

Did a very good job in a timely manner, but they need to wash the vehicle like other dealers. More

by SAMSFM81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know person name
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Apr 10, 2022 -

Mike Murphy Ford Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

April 10, 2022

They were supposed to check fluid levels and this morning I decided to check window wiper fluid and I can see none I payed the service and didn't get it. Very un happy More

by Blackcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2022 -

Mike Murphy Ford Inc responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Murphy Ford

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