Mike Murphy Ford Inc

This started out as being a good dealership to work with, until the missed details and issues were noticed. There was a chip in the windshield that was supposed to be fixed but wasn't. At first I thought no until the missed details and issues were noticed. There was a chip in the windshield that was supposed to be fixed but wasn't. At first I thought no big deal, I'll swing by a glass place and have that taken care of. Last I knew that was only $50-$80. Well, it's $180 anymore, so Mike Murphy Ford should have really taken care of that. I also pretty quickly noticed the top of the windows that sit in the window channel wasn't cleaned either. I figured no big deal, their detailers probably just aren't that good. Then I noticed they didn't clean around the fuel fill, didn't clean the marker off the back seat, that there's gunk right at the base of the turn signal arm, my daughter noticed the gunk in the rear cup holders, and there's gunk on top of the rear seat. It seems they don't detail under the hood anymore either, as evident by the thick dirt all over the engine bay. I did get the new tires I asked for, but they were not balanced well. There's a tire vibration that kicks in at 65mph and is well felt at about 70mph. I've had enough vehicles over the years to know what a tire out of balance feels like. That alone, no big deal. Good techs are hard to find anymore. Some of these things being smaller issues all presented as no big deal, but when I saw the dirt all over everything under the hood enough was enough and I called them. Getting ahold of someone just by calling was a voicemail expedition, but they did call me back fairly quickly. I was told by Anthony that they don't detail under the hood. They wanted me to take it back over so they can rebalance the tires, and we found pretty much immediately was about the only time that worked well between us. So, this single father gathers up his kids to get over there, only to get a call along the way stating I'll have to make an appointment. They do want to take care of the tire balancing and get the windshield fixed, but at this point is it worth my time to have to load up kids, take time out of my day, and wait around for them to take care of what should have been taken care of before I picked the vehicle up? I suppose time will tell. So in summary, this started out as a good experience until the missed items and issues started creeping up. Under the hood being covered in dirt was the last straw to where I felt they needed to know what's going on here. I'm not fond of the fact that I, a single father of two, could easily spend $500 in the first few hundred miles taking care of items that should have already been taken care of. Windshield being fixed, $180. Tires balanced at a reputable shop, $175. A real detail being done that isn't just a mild cleaning, $150. In short, Mike Murphy Ford now appears like any other dealer. Look over everything to ensure all the normal stuff is done at the time of sale, and get everything in writing. Sure, I'm in a place in my life where all of this isn't that big of an issue for me, but the last thing I want to do with a new to me vehicle is have to spend time and money taking care of issues the dealership should have taken care of in the first place. More

Jeremy always goes above and beyond to get the job done! Thank you to the entire Mike Murphy Team. Thank you to the entire Mike Murphy Team. More

Antony was great to work with, he was help with everything. I highly recommend Antony. everything. I highly recommend Antony. More

They were very helpful with me to make sure I got me a vehicle that would fit my budget, they even help me with my down payment arrangement, vehicle that would fit my budget, they even help me with my down payment arrangement, More

Good experience ever time I go Anthony Davis is a very good person help helps me ever time good person help helps me ever time More

I recently had the pleasure of working with Nathan Noyes at Mike Murphy Ford, and I couldn't be happier with the experience. Nathan's professionalism, knowledge, and dedication to customer satisfaction were at Mike Murphy Ford, and I couldn't be happier with the experience. Nathan's professionalism, knowledge, and dedication to customer satisfaction were evident from the moment I walked through the door. He took the time to understand my needs and preferences, providing thoughtful recommendations and answering all my questions with patience and expertise. Nathan's friendly demeanor made the entire process enjoyable and stress-free. He went above and beyond to ensure I found the perfect vehicle, and his attention to detail was impressive. I highly recommend Nathan Noyes to anyone in search of a new car. His exceptional service and commitment to excellence truly set him apart. Thank you, Nathan, for making my car-buying experience at Mike Murphy Ford outstanding! More

Updating a previous ongoing problem with thi dealership, employees are deceitful, rude and unprofessional, you will be wise to avoid a purchase here. Bought a truck in February, has since been in for major employees are deceitful, rude and unprofessional, you will be wise to avoid a purchase here. Bought a truck in February, has since been in for major transmission repair twice, still the same problems, poor communication from service and sales department. Steering rack replacement within 100 miles of buying the vehicle. Had the vehicle aligned, vehicle still pulls to the left. The sales manager when asked to make it right claims none of this was the dealerships fault and or problem, was upset that I wrote a bad review on google. To which my response was if you want better reviews , do better business. I have had my vehicle for a total of 30 days in the 3 months I’ve owned and made payments on it. My reviews will reflect the quality of service, if this business wants good review from me then they should make this situation right. Instead of making excuses it’s my hard earned money down the drain. As it stands now I would not recommend Mike Murphy to an enemy let alone a friend. Buyers beware!!!! Took the vehicle elsewhere for trade, because of the branded title the value of this vehicle is 14k Mike Murphy ford sold me the truck at 25k. Plus warranty and gap coverage. I went back in today to again see if they would make it right the sales manager Jeff lynch, stated that Mike Murphy wanted no part in making it right, and I quote “because I wanted to play reporter” referring to my reviews on google about this transaction. I beg anyone who has had a similar experience, (which talking with coworkers and friends, has been many) to write a review and to let potential buyers know what kind of business they are running. They refuse to stand behind the vehicles they sell, and will flat out laugh in your face when you confront them. I am out a vehicle as this transmission will surely fail again, the vehicle is worth 10k less than why I paid, and no other dealer will touch it because of the branded title. Maybe you will get lucky enough to get a reliable vehicle here, …. But if you don’t…………… More

The service was very good and the work was done very quickly and professionally thank you quickly and professionally thank you More

Great customer service from scheduling to check out . Very friendly and very customer friendly . Staff overall great Very friendly and very customer friendly . Staff overall great More

Kevin and Todd went above and beyond to get me the best deal on the car I wanted. Mr Murphy came by to introduce himself and thank me for choosing Mike Murphy Ford. I can't say enough about how great I deal on the car I wanted. Mr Murphy came by to introduce himself and thank me for choosing Mike Murphy Ford. I can't say enough about how great I was treated by everyone at the dealership. I will definitely refer all my friends to see Mike Murphy Ford for new or used vehicles. Again Thanks to all of you. More