Mike Kelly Toyota

Aweful experience! The service manager, Ed didn't want to fix my car, and for some reason, he felt the need to take out his life frustratation on me, unacceptable. I will not only never deal with this dealer fix my car, and for some reason, he felt the need to take out his life frustratation on me, unacceptable. I will not only never deal with this dealer again, I'll never buy another Toyota again! The costumer care line for Toyota didn't think it was a problem for Ed to talk to me this way either. It's funny how "policy" can mean so many things, and a corporation like Toyots can let its dealers have zero accountability to the company it represents. More

I recently purchased a Toyota Corollo. Washing the vehicle several times since the purchase, I was washing the windows. There is such a thick film on the windows, that is inside and outside. I emailed vehicle several times since the purchase, I was washing the windows. There is such a thick film on the windows, that is inside and outside. I emailed Toyota Headquarters, they replied that there is some kind of gas that leaks and to crack my windows and clean them with rubbing alcohol. I have since then repeatedly cleaned them with the alcohol. I have cleaned them with vinegar, glass plus, and they are still very smeared. I then called Brandon, my salesman, he says he never heard of such a thing, but xxxx ask the car detailer and would return my call the next day. I did not get a call..called Brandon the next day, he apoligized that the car detailer never called me and said he would ask him again what to use to get the windows clean and would call me the next day! Here it is after hours on Saturday and I did not get a call. This is a very serious issue. I have a very difficult time driving especially in the night because the windows are so very smeared. Will someone please help me. I need clen windows before there is a serious accident. Thank-You..Carolyn Gallick...carolyn524@comcast.net More