Mike Castrucci Ford

Horrible Worse service around, very unprofessional. Research your customer service representatives if character, morals and humanity matter. There are plenty o Worse service around, very unprofessional. Research your customer service representatives if character, morals and humanity matter. There are plenty of other lots and businesses to chose from. More

Excellent Sales Reps My wife and I needed a larger SUV, with grand kids, and all...We had an Explorer, but it wasn't quite big enough. We went to our usual dealers near Da My wife and I needed a larger SUV, with grand kids, and all...We had an Explorer, but it wasn't quite big enough. We went to our usual dealers near Dayton, OH but they weren't very "willing to make a deal". We came across Mike C's dealership. I called just before 8 PM when they closed one evening, and Charlie took my call and didn't rush me, even though it was time for him to go home. We spoke the next day and he knew what we were looking for. We stopped at another dealer near Kings Island on the way down to Mike C, and they too seemed like they were doing me a favor for me to do business with them, much like the Dayton dealers. I called and told Charlie we were coming down. He had the perfect fit for us in the 2019 Ford Expedition Max Platinum demo that they had. We were going to purchase an extended warranty anyway, since today's vehicles are so "electronically" loaded. So the vehicle having 5000 miles on it didn't matter. It was in perfect shape. In the end, we saved almost $10,000.00 over what the other dealers wanted for a Limited version, and we purchased a Platinum, which is the higher-end model. I can't say enough about how well we were treated. It was worth the drive for us and to be treated like a "customer" was definitely something we haven't seen in a while. We will be going to this dealership from now on. Exceptionally pleasant experience. More

Heather is great to work with I have been having issues with my Ford Focus ( everyone at the moment) and Heather my service tech was great to work with. I recently put in a review I have been having issues with my Ford Focus ( everyone at the moment) and Heather my service tech was great to work with. I recently put in a review of ford as the company and how I was disappointed about how ford (the brand) not the dealership was falling the customer. I wanted to make sure Heather was noted for being incredible helpful with my car woes. I was happy to have Mike Castrucci Ford help me with my car. My previous review i did in an email survey was based off my previous experience where I bought my car. More

They are great! This is the second vehicle I’ve purchased from Mike Castrucci. They are a great team that will work with you. The transaction took minimal time. Su This is the second vehicle I’ve purchased from Mike Castrucci. They are a great team that will work with you. The transaction took minimal time. Super please with there service! More

Vacation ruined stress levels thru the riof 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt safe driving my repaired car to Florida on vacation. Well my car broke down and was overheating. Turns out I need a new engine which is on back order for 7 weeks. I admit after all day and many phone calls to Ford they arranged for me to rent a car to drive home. What I am not happy is Ford needs to make arrangements to have my car sent to Ohio after the new engine is installed. I cant afford 4 more days off work to pick up my car when its fords defect that caused this. I was told there are 4 2017 Ford escapes in castrucci waiting for new engines and 3 at the dealership in Florida, a quick Google search shows there is a defect in this make and model in 2017. Ford knew I was driving to Florida after the car was fixed and they want me to lose pay to come back to get it. My vacation was ruined over this drama Just to update Mike castrucci did let me know they will have my car back in Ohio when it's fixed. Thank you I appreciate it More

Absolutely shameful place to even walk in. I tried doing business with this company and not only were the salesmen very sexiest and said sexual things to my wife and I. They tried giving us the I tried doing business with this company and not only were the salesmen very sexiest and said sexual things to my wife and I. They tried giving us the run around and the xxxx cars on their lot. Each location should be shut down and all are horrible. The guy thought it was so cool that my wife and I are two females and kept making sexual jokes, as well as gay jokes which we didn’t appreciate. More

The absolute worst place to do business . Setvices advisor was extremely rude with me due to frustration with others - do the job correctly and there would have been NO complaints . Now you de Setvices advisor was extremely rude with me due to frustration with others - do the job correctly and there would have been NO complaints . Now you delete your review section on fb bc you can’t handle honesty. But want to brag about a review from this site. Leave reviews up - so those can decide if they want to choose your business based upon service reviews More

Great experience with this dealership I just want to say my experience with this dealership was great I have bought a total of four cars at this dealership my last three have been done thr I just want to say my experience with this dealership was great I have bought a total of four cars at this dealership my last three have been done through Jay Unger he is very professional and always helpful he is not pushy ands helps get the deal that fits your needs I highly recommend Jay. Tim Heizer More