Mike Castrucci Ford

I bought my F150 new in 2017 for $54,000. In the last six years I’ve had routine maintenance (oil change and tire rotation, The Works Package) 18 times. The first five years I had no problems In the last six years I’ve had routine maintenance (oil change and tire rotation, The Works Package) 18 times. The first five years I had no problems. The past year I’ve had nothing but problems. I always mark my rear tires to be sure they are rotated. Last fall they didn’t rotate them but checked it off on my paperwork claiming they did. The next time I noticed a puddle of oil in my driveway the next day. When I checked under the hood I noticed the oil cap was not on. I lost a quart of oil which I had to buy to refill. I had oil all over my engine and driveway. The next time, once again, they didn’t rotate my tires but checked it off as if they did. Two weeks ago was the last straw with Castrucci. I had the Works Package done and noticed the front passenger wheel was making a rattling sound on the way home. I had a wheel bearing going bad so I figured the impact wrench may have made it worse. I drove it a few more days and had to park it because it was too loud. The service department wouldn’t answer my question about a wheel bearing being covered even though I paid $1,600 for an extended warranty so I decided to fix it myself. They also don’t offer any loaner cars so you’ll have to rent one and you’ll have know idea how long they’ll have your car. When I took the wheel off, I noticed the brake caliper pins only had one bolted together. The top bolt was gone. The extra noise I heard was the brake caliper flopping around and banging the inside of my wheel. The best part is that an employee in service told me their techs don’t remove those bolts to measure brake pad width and they wouldn’t even know how, which I find concerning. I know my vehicle well enough to hear and feel the difference from this issue. It’s also too “coincidental” that it was much louder after it was serviced. They refused to do anything about it and I have to buy a new caliper bracket, pins and bolts because the old one was damaged. Castrucci just lost a loyal customer of six years because of two deceitful issues, tires not rotated, and two serious issues, oil cap and brakes. Sorry for the long post but I hope it saves someone from the problems I’ve experienced at this place. More

Purchased a 2023 Explorer Limited from Bill Mason at the Milford store he was very helpful throughout the whole process if your in need of a new car stop in and see Bill he was great to work with Milford store he was very helpful throughout the whole process if your in need of a new car stop in and see Bill he was great to work with More

Purchased a 2023 Explorer ST-LINE from John Clark at Mike Castrucci Ford in Milford. I have made multiple purchases from John as have many family members and friends. The negotiations and transactions are al Castrucci Ford in Milford. I have made multiple purchases from John as have many family members and friends. The negotiations and transactions are always smooth, quick and an overall good experience. I will always recommend John and the team there in Milford. More

Great attention to detail, very timely and informative. I would recommend for future purchases of Ford vehicles. I would recommend for future purchases of Ford vehicles. More

Repeat Customer. Jimmy Davis, Brandyn Butler, Charles and Bodie were all great to work with. Jimmy Davis, Brandyn Butler, Charles and Bodie were all great to work with. More

Working with Jimmy was a great experience. He led us to the car we wanted He led us to the car we wanted More