Mike Castrucci Ford

BUYER BEWARE(cliff notes of bad service): it appears that Brandy and Joe have a reocurring issue with clients. They don't call and update them and the client has to call them to get the updates. Not good cu Brandy and Joe have a reocurring issue with clients. They don't call and update them and the client has to call them to get the updates. Not good customer service. We took our 2006 F350 Diesel into this shop for repair. The truck was making a whistle sound. We took it here because of convenience. Not so convenient now. Any way, they told us it was the EGR Valve, and then the EGR seal and it was never really the same thing when we asked about the work. We also had called Ford since this truck only had 57000 miles on it when it broke. Ford agreed to pay 40% of the repair which we were grateful for. Yes, this is a 6.0 which we now know has had major problems in the past. They told us that it would be fixed the next day, which it was not, then it was supposed to be ready the day after that and it was not. We finally got our vehicle back and drove it off the lot thinking everything was ok. WRONG! We got 1/2 mile down the road and it started making the sound again. We took it back. They worked on it and we picked it up the next day. About two weeks later, while hauling two horses in a little two horse bumper pull trailer, the intake hose blew. We had not driven the truck since we took it home the second time. Had the truck towed to Castrucci where they proceeded to tell me that this happens all the time? Give me a break, not a good recommendation for a FORD. They "FIXED" the hose and we took it home. Guess what, the whistle is back again. Maybe the fourth time is the charm? I'm so done with this crew but what or where can a person go when the work is under warranty? In addition to all of this, the oil stick got broke, and the heat shield is damaged too. Who knows what else got damaged by them that we cannot see or have not caught. This truck is a utility truck and not an everyday driven vehicle. We use it only around the farm and for hauling horses, tractors, and trailers. It is in no way over taxed or abused. Normal preventative maintenance is done on a schedule. I don't have a problem with Ford only this dealer. If I could find Mikes number I would call him. I have a Chevrolet from their Chevy dealership and love their service and sales. What's up with the Ford service center? Bad Diesel Mechanic maybe? Don't know but I'm tired of the excuses. (By the way Castrucci did discount the work 10% since it was never ready when they said it would be) I just wish I would have found this site prior to taking the truck in for service here. I would have taken it someplace else. Better Business and Facebook is my next stop if they can't fix it this time. More

Friendly staff and received good price as well as great service from the dealership. I Recommended this dealer to friends and co-workers for the services they provided. service from the dealership. I Recommended this dealer to friends and co-workers for the services they provided. More

This was a very good purchasing experience. I worked with Ryan Egan and Bobby Castrucci. Both were very accommodating. I would recommend them to friends and family and would buy from them again in the future Ryan Egan and Bobby Castrucci. Both were very accommodating. I would recommend them to friends and family and would buy from them again in the future. More

Jesse was very friendly and worked hard to find the exact vehicle and options we were looking for. We felt like our time was well spent at the dealership. Paperwork got signed really fast and we are very hap vehicle and options we were looking for. We felt like our time was well spent at the dealership. Paperwork got signed really fast and we are very happy customers! More

Excellent company to deal with! I drove past several Ford dealerships to get to this one and it was worth it! Thank ;you for the great service! Ford dealerships to get to this one and it was worth it! Thank ;you for the great service! More

This dealership always has high quality service, and professionalism. It's great to go to a dealership, where you get the answer your want and service you expect when making a major purchase! professionalism. It's great to go to a dealership, where you get the answer your want and service you expect when making a major purchase! More

Huge selection, great price, super friendly people. Go way beyond expectations. Have not had to take either new car in for service yet. 2012 Escape and Fusion. Great cars, just hope I am not sorry for not way beyond expectations. Have not had to take either new car in for service yet. 2012 Escape and Fusion. Great cars, just hope I am not sorry for not waiting with the 2013's being all new on both of these lines. I don't believe I could have got the same deals as the 2012's. More

I went to Castrucci because of Brian Smith. He set me up with Bobby. Between the two of them I received the best service I could have hoped for. Their service dept is awesome as well! with Bobby. Between the two of them I received the best service I could have hoped for. Their service dept is awesome as well! More

Very professional and went over and beyond! Simplified the car buying process and took the time to clearly explain the options. Highly recommend Castrucci Ford! the car buying process and took the time to clearly explain the options. Highly recommend Castrucci Ford! More

Bobby was extremely helpful in the purchase of our new Ford F-550 and we would definitely purchase from him again. They were able to order in exactly what we wanted, have it outfitted for our needs, and Ford F-550 and we would definitely purchase from him again. They were able to order in exactly what we wanted, have it outfitted for our needs, and beat other prices we had gotten. More