Mike Castrucci Ford

The new car side yes… the used car side def not lol what a nightmare. Different strokes for diff folks I guess. Never bought a car I’m 41 I don’t have any credit but I also don’t owe anyone a dime. All my b a nightmare. Different strokes for diff folks I guess. Never bought a car I’m 41 I don’t have any credit but I also don’t owe anyone a dime. All my bills are always paid and we make more then enough to purchase the car we wanted. First they gave us a ridiculous rate. I left. Then I get texts haggling to price down. They finally came down enough to where I was in the price range that I wanted and they didn’t get what they wanted. That being said the car I was interested in at the time was being loaned out and driven by someone else no worries, but they were in. No hurry to get it back, they did get it back the next day. I went up to test drive it the thing was filthy and definitely someone was using it regularly. Smelled of a burnt smell. I have no taste or smell since August 2021 due to Covid so I couldn’t tell if it was a cigarette smell or not. Anyway, long story short we came to a deal and I told them that I would come back up Saturday since my husband and I were getting us together and we both needed to sign paperwork at that time. They told us they couldn’t hold the car. So they can’t hold the car for me to purchase, but they wanted me to wait while their car was out online and that I was interested in for the other person to bring it back. I told them that my husband would not be home in time to complete the paperwork. At that time they told me I could just come up and sign my portion of the paperwork and then he could come up and do it when he got time this week or Saturday so I went up there. Get over to the finance office and poor Charles 😞 he’s so sweet and nice I can’t imagine what the sales people put him through by lying to people to get them up there and then he has to deal with us ( people). So anyway I get in there and he proceeds to tell me that he can’t complete the paperwork because my husband isn’t there. 🤦🏻‍♀️ so in my head I was lied to so someone could get me up there. They could make the purchase and get their commission on this weeks check instead of waiting until Saturday and then missing a quota or a deadline or whatever it is that they need for the week. On top of that when I got the vehicle, it was still disgustingly dirty it’s like they just sprayed some water on the outside and dried it. The windows look like someone had been smoking in it for months. It’s got a gross greasy film the seats weren’t even unfolded from them being laid down to be cleaned out at all. It looks like someone’s kids have lived in it and this is a really nice vehicle. It’s only five years old and it’s basically a brand new car and I just don’t understand why they felt that cleaning that car was any less important than any other car.. I will never recommend them to anyone! I have 2 kids that are new to car buying one is 17 and one is 18 and they will be buying cars soon. I’m certainly not going to take them here that’s for sure they’re dishonest, rude pushy and I think that they pick and choose who they want to work with and what kind of payment you have ….. don’t waste your money and time with the used car side! I’m paying $300 to have it professionally detailed since they can’t seem to even clean the interior of a vehicle they just sold for $21,000 More

Quick efficient polite and farwill look to them again thank you fair price for my tradein thank you fair price for my tradein More

The whole team was professional, helpful, and accommodating. I would definitely recommend their business to anyone! accommodating. I would definitely recommend their business to anyone! More

I originally purchased from Castrucci in 2016 on a recommendation from a friend. That purchase went incredibly well and I was very happy with my car. I traded that Mustang in for a 2023 Mach 1 this we recommendation from a friend. That purchase went incredibly well and I was very happy with my car. I traded that Mustang in for a 2023 Mach 1 this weekend and the service that I received was even better. My salesman Brandon went above and beyond in helping me find exactly what I was looking for and showed personal interest in making sure that I was happy. The car is exceptional and the service that I received throughout the entire process has been just as great. I will be a life long Castrucci customer. More

I purchased a Eco Sport last year this car was not a good fit for me so I returned this year and traded it in for an Edge. Both transactions were through Jimmy he is easy to work with and just a great guy to fit for me so I returned this year and traded it in for an Edge. Both transactions were through Jimmy he is easy to work with and just a great guy to deal with. No complaints. More

I wish all Ford dealerships were like this one. It is a pleasant experience whether you are dealing with salesmen, mechanics, or any other worker. I have found my forever Ford dealership. It is a pleasant experience whether you are dealing with salesmen, mechanics, or any other worker. I have found my forever Ford dealership. More