Mike Castrucci Ford

Purchased a new 2014 Focus Titanium I purchased my last vehicle from Mike Castrucci Ford in Milford, Ohio in 2011 and when the time came to purchase my next new car I did not hesitate to I purchased my last vehicle from Mike Castrucci Ford in Milford, Ohio in 2011 and when the time came to purchase my next new car I did not hesitate to return. I worked will Bill Mason, who was extremely personable and knowledgeable regarding the purchase of 2014 Focus Titanium. Bill explained all the features of the car including the Dual Clutch Transmission. I had all my warranty work and oil changes and even body shop work completed at Mike Castrucci Ford and would recommend them to anyone. More

Quick and Easy I tend to be very wishy-washy when it comes to spending a great deal of money. It's a big commitment. My Salesman understood my personality and was ve I tend to be very wishy-washy when it comes to spending a great deal of money. It's a big commitment. My Salesman understood my personality and was very patient as I worked it out in my head. There was no pressure at all as I test drove several different models. He answered all my questions thoroughly and provided feedback as I deliberated my decision. Once I made up my mind it was smooth sailing from there. Process was quick and easy great service all the way to the end. More

From Kings Ford to The King of Ford! I set out on April 11th to purchase a new Ford Fusion. Our first stop was Kings Ford. They didn’t have the exact car that I wanted, so they said they I set out on April 11th to purchase a new Ford Fusion. Our first stop was Kings Ford. They didn’t have the exact car that I wanted, so they said they would order one. I was told it would be ready in 4 to 6 weeks and I needed to put down $500. After 8 weeks of waiting, I was told that it was going to be another 8 to 10 days. On the 19th day (total of 10 1/2 weeks) Kings called and said my car was ready. I rushed up in anticipation and I couldn’t believe my eyes when I saw that the car was not what I had ordered. They were unwillingly to work with me and just said “we obviously don’t have a deal and I’ll get your refund out to you tomorrow”. It was obvious to me that they had sold my car to someone else. (And it took a phone call and two weeks to get my $500 back.) I was ready to say “screw it” and just go buy a Camaro, but I reached out to Mike Castrucci Ford in Milford. It was the best move I made through the whole process. Jim Turner emailed me back within just a couple of hours. I went up on a Saturday and within minutes; he was able to find the exact car I wanted. The papers were signed right then, and 3 days later, I had my car. They will be my first stop in the future. Thank you for making the process so easy! And thank you Jim Turner! More

Integrity - None My experience has been one of great frustration; brought in 2006 Ford 500 for service after noticed transmission issue. $1,500.00 repair bill later My experience has been one of great frustration; brought in 2006 Ford 500 for service after noticed transmission issue. $1,500.00 repair bill later the issue remained noticed next day after car pick up contacted dealer, told to bring it in few days. Accident happen next day as a result of miss diagnosed problem; this I know because I was told it would be another $1,800.00 to fix the real issue (xxx). Dealership replaced throttle body on original visit. Now stating we need to spend another 1,800.00 to replace other parts. Insurance company had an investigation and totaled the car. Dealership is taking no responsibility, which is why the title is what it is. Hope your experiences are better. More

quality service satisfaction I have had numerous services performed at Mike Castrucci Ford in Milford, and have always been treated with the utmost respect and courtesy..The work I have had numerous services performed at Mike Castrucci Ford in Milford, and have always been treated with the utmost respect and courtesy..The work was performed competently, and promptly at a reasonable cost. I have every confidence in the staff and service department manager, Joe Spaw. I highly recommend the Mike Castrucci Ford service team for all vehicle services. More

Clueless Dealership Last week I called the dealer at 800am and asked their sales hours, they said they were open starting 730am. I show up and no one is in the sales room Last week I called the dealer at 800am and asked their sales hours, they said they were open starting 730am. I show up and no one is in the sales room. We go outside to look at some C-Max which we came to see. By 830am no one had greeted us, we did run into a staffer we asked a question of, but he said he was only there to mark cars for recall. We went back inside to the showroom, look for a C-Max brochure, none in stock. Still no sales folks there, then we got help from a finance guy. Told him we wanted to see a hybrid model, and showed him the dealer's website said they had 2 in stock, and those are the cars we came to see. We followed him around the various lots looking for the cars, but didnt find anything. Went to his office where he looked up the 2 hybrids and confirmed they had not been delivered, didnt know where in North America they were, but would have someone look around the dealership for them... yet the website still lists them in stock. A salesperson finally arrives and we ask if they have the hybrids, but they say they still dont know. I have to introduce myself to the salesperson (I thought they were the ones supposed to be gregarious, not the buyer). He offers to let us drive an Energi version of the vehicle so he goes and looks through the lot for about 5 minutes. He finds an Energi, but says he has to jump the car because its dead. They bring a device to jump it and move the car 30 feet in front of dealership and put in park and idling. The salesman says the car is so quiet you dont know its running... and right after he gives me directions for a test drive, the car turns off. I get in and the ignition wont turn, key in the cupholder. I have to get out and go back inside to seek out the salesman who comes out and declares that the vehicle has stalled yet again. We decide its too great a risk to test drive the vehicle to have it stall on us at a stoplight. The best advice we received was from another customer waiting for help who suggested we go to Kings Auto Mall where they have every model of vehicle in stock we would ever want to see... More

Pleasant no hassle! We realized early on that we shared Christian values with Jim and enjoyed our pleasant conversations throughout the buying experience. Jim searched fo We realized early on that we shared Christian values with Jim and enjoyed our pleasant conversations throughout the buying experience. Jim searched for the truck we wanted and got questions answered if he didn't know the answer. With the X plan and incentives for 2014 pickups which he explained, there was no need for the dreaded haggling-YEAH! We felt he was working for our benefit. Very pleasant experience! More

Great Car Buying Experience Recently I visited Castrucci Ford of Milford, Ohio with the intent of purchasing a new Ford Taurus or Ford Fusion. The staff at Castrucci (especially Recently I visited Castrucci Ford of Milford, Ohio with the intent of purchasing a new Ford Taurus or Ford Fusion. The staff at Castrucci (especially John Clark, my sales consultant) was very professional, friendly and helpful throughout the entire purchasing process. John made the car buying experience extremely stress free, and his expertise helped me make a good purchase decision. By the way I bought a previously owned 2013 Ford Taurus Sho, and it is nice. I am very satisfied with Castrucci Ford and will recommend the dealership to my family and friends for their automobile needs. More

Best new car purchase experience ever! Loved my car purchase experience with Mike Castrucci Ford. Everyone was friendly and helpful. I had my Xplan paperwork and everything went smoothly. Loved my car purchase experience with Mike Castrucci Ford. Everyone was friendly and helpful. I had my Xplan paperwork and everything went smoothly. No hassles, no confusion. Top notch service from David Layer! Very happy with the whole experience and the awesome Escape I purchased! More

Transaxle shifting problems My 2014 Escape was having trouble shifting too hard when changing gears. The problem was identified and corrected. Amanda made sure I was kept infor My 2014 Escape was having trouble shifting too hard when changing gears. The problem was identified and corrected. Amanda made sure I was kept informed of the progress and I appreciated that. The only issue I have is the front windshield was somehow cracked during the repair timeframe. We are working to have this corrected as well. Thanks to all on your team for their cooperation. More