Mike Castrucci Ford

Scammers I visited this dealership in search on a 2015 F-250. I was a very motivated buyer and was going to buy a truck any day, I visited them because they ha I visited this dealership in search on a 2015 F-250. I was a very motivated buyer and was going to buy a truck any day, I visited them because they had the best inventory in town. The salesman was knowledgeable about the truck but offered me a ridiculous price for my trade-in and would not work with me at all on the price. I purchased from Northgate Ford the same day. More

Worst dealership experience that I've ever had! Castrucci Ford had listed a 2015 Ford Fiesta online below invoice. Valued my trade-in through their "Black Book Value Your Trade" option available onl Castrucci Ford had listed a 2015 Ford Fiesta online below invoice. Valued my trade-in through their "Black Book Value Your Trade" option available online. Spoke to Gary Plunkett over the phone; he acknowledged that he had seen the value of my trade-in online. I also made it clear that I was remitting payment for the remainder of the transaction in cash. On 06/30/15, I drove to Castrucci through a blinding rainstorm with the intention of buying the new car, & trading in my old vehicle. Took the new vehicle for a test drive, but found it odd that Plunkett didn't seem interested in looking at my trade-in while I was away on the test drive. Upon my return, Plunkett stated "our used car manager doesn't wasn't your trade-in" as an attempt to give us much less than what Castrucci's Black Book value had appraised the vehicle for. It also appeared that since we driven over an hour to get to Milford, Plunkett may have used the 80's mentality of car sales in thinking that we were desperate to make a purchase. I'm assuming that Plunkett's mindset was stuck in the 80's in thinking that we were going to sit in that musty trailer for hours listening to everyone scream at one another while we begged for a deal. Sorry, but I left my "I am an idiot" t-shirt at home. Plunkett and Castrucci Ford intentionally wasted my time and made this "the absolute worst car buying experience that I've ever had" BY FAR. Rating this dealership with a "1" would be rating it too high. Here's a message for Plunkett, and for potential customers of Castrucci Ford: Shop around (as I did) prior to visiting a dealership. Have multiple offers in place. If the first dealership attempts to play a game on you, leave immediately. As an FYI, I had multiple deals in place for a new car prior to visiting Castrucci. Virtually every dealership was chomping at the bit to get my business. Guess what Gary...my plan B worked. I stopped at your closest competitor, got the deal that I wanted, and left with a much better 2015 vehicle than the rain stained white one that you were attempting to bait and switch us with. Not only would I NEVER EVER waste my time with any dealership affiliated with Castrucci, I would strongly advise anyone reading this to NOT WASTE YOUR TIME with Castrucci. There are too many new car dealers around that DO WANT your business to put up with the 1980's type of games. More

Professional and courteous dealership. The 2-year lease was almost up on my Explorer and I was over the contract mileage limit. Not to mention I encountered some financial issues during th The 2-year lease was almost up on my Explorer and I was over the contract mileage limit. Not to mention I encountered some financial issues during the lease that created a financing challenge. At Mike Castrucci Ford, I was welcomed by Jim Turner, salesman. Mr. Turner did not waste my time and was very courteous and respectful! He spent the proper amount of time with me to make sure he understood my needs and showed me the new options Ford has to offer. My information was quickly passed on to Bobby Castrucci in Finance. He truly listened and worked hard to do the best he could for me and my family. We drove our brand-new 2015 Ford Escape off the lot a couple days later. Everything was ready, all I had to do was sign! Mr. Turner presented the vehicle features that I was not familiar with...and we were on our way! I was truly sold on Ford a few years ago...and now, Mike Castrucci Ford is the dealership for my family. Couldn't be happier! More

2015 ESCAPE We stopped by Mike Castrucci Ford to look at the new Fusions and Escapes. We were undecided between the two. Charlie Cochran greeted us and from the We stopped by Mike Castrucci Ford to look at the new Fusions and Escapes. We were undecided between the two. Charlie Cochran greeted us and from then on our experience was terrific. He told us to drive each vehicle so we could get the "feel" of each one. We decided on the Escape and told Charlie what options and color we wanted and we would return the next day to buy it. Charlie had our new car ready and waiting for us. We took care of the paperwork and had to wait for the guys to detail it. Seems there were a few cars ahead of us which told us we aren't the only ones who think this dealership is great and Charlie Cochran is awesome. More

2015 Escape The experience was extremely easy no high pressure. David Layer walked me through all of the options on the Escape and answered all my questions. I wi The experience was extremely easy no high pressure. David Layer walked me through all of the options on the Escape and answered all my questions. I will recommend the dealership to my friends More

Excellant Salesmanship. The Salesman Glen was very knowledgeable, professional and personable. I will and have recommended him to many friends and family. I went in for an o The Salesman Glen was very knowledgeable, professional and personable. I will and have recommended him to many friends and family. I went in for an oil change and left with a new Ford F150. More

New Ford F-150 Purchase This was a fun experience. They gave me a great deal on the truck and my trade in. Ryan did a terrific job as a salesman, he answered all my questio This was a fun experience. They gave me a great deal on the truck and my trade in. Ryan did a terrific job as a salesman, he answered all my questions, didn't pressure me, but made the whole process a pretty easy decision. This is my 4th F Series Ford truck and by far my best buying experience. More

No pressure lease experience I did my homework online and found Mike Castrucci to have the best lease deals in the Cincinnati area. I knew what I wanted to lease, needed to have m I did my homework online and found Mike Castrucci to have the best lease deals in the Cincinnati area. I knew what I wanted to lease, needed to have my trade in paid off, and had a bottom line monthly payment I was comfortable with. Dave was able to take care of all of those needs, made the process quick and smooth, and he was truly a pleasure to work with!! More

Great cars, Great People, & A Great Deal I recently purchased a new 2014 Ford Flex from Castrucci Ford in Milford, OH and would recommend them highly to anyone looking to purchase a new Ford. I recently purchased a new 2014 Ford Flex from Castrucci Ford in Milford, OH and would recommend them highly to anyone looking to purchase a new Ford. Bobby Castrucci and his team are out to make sure you have a good experience buying a new car from them. As a single woman, I am always a little worried that I will not get as good a deal or be treated the same as a man when shopping for a car. I am pleased to say that was not the case at Mike Castrucci Ford and am very satisfied with the deal I got. I have recommended them to my friends and family and will continue to do so. More

NEW FORD EXPLORER Everyone at Mike Castrucci Ford are very professional and knowledgeable which made my truck purchase very enjoyable. From start to finish everything w Everyone at Mike Castrucci Ford are very professional and knowledgeable which made my truck purchase very enjoyable. From start to finish everything was very positive and seamless. Thank you for an awesome vehicle and a great buying experience! More