Mike Calvert Toyota

Very disappointing service experience. Communication throughout the process was poor and there was a lack of transparency. My vehicle concern was never resolved, and I was not given a clea Communication throughout the process was poor and there was a lack of transparency. My vehicle concern was never resolved, and I was not given a clear explanation of what was inspected, found, or ruled out. I repeatedly asked whether I should return the rental earlier to avoid potential charges, but was not given clear guidance and ultimately ended up being charged anyway. The biggest issue was not the money- it was the lack of communication and clarity throughout the entire process. More

The service department damaged my vehicle while performing an alignment and is gaslighting me into believing I caused the damage. Their own body shop disagrees with its service departments assessme performing an alignment and is gaslighting me into believing I caused the damage. Their own body shop disagrees with its service departments assessment. I took my vehicle in for 50,000 service and oil Change. The service video after the 50.000 mile service and oil change on March 11, 2026 shows the technician underneath the vehicle stating that “everything looks great, including the lower control arms, upper control arms, and tire rods.” The service manager provided a list of suggested services, which included a wheel alignment. I agreed to the alignment service and waited longer for the additional service. When I drove away from the dealership, I noticed the vehicle was pulling hard left, which it was not doing when I dropped it off for service and oil change. I called March 11, 2026 the moment I left the dealership and service was already gone. I texted and called on March 12, 2026 and March 13, 2026 but never received a response. On March 14, 2026 I finally received a call and text to bring the vehicle back for a check. On March 16, 2026 I returned the vehicle to the service department for an inspection. The service video on March 16, 2026 shows the technician sitting at his desk, filming a computer monitor, stating that the frame that holds the control arm was broken or damaged due to a pothole incident, causing it to now pull to the left. (RO #879089) They tried to convince me that I caused this damage by hitting a pothole or curb and recommended their body shop repair it. I disagreed with the assessment and requested further explanation. Service Drive Manager then tried convincing me that I caused the damage to my vehicle. After being unsuccessful, assistance was requested from the Service Manager. My vehicle was then returned to service for an additional inspection, which resulted with again the service manager blaming me of hitting a massive pot hole. An inspection of the vehicle by their own body shop revealed no damage to the undercarriage, including the lower control arms, upper control arms, tire rods, or any other part of the vehicle that is consistent with damage from a pothole or curb. I was told manager approval was required to send me an estimate, which was never received. I made repeated requests for this estimate, but have been ignored. I made repeated requests for the service department to fix the damage they caused, but have been ignored. I was assured that their employees are nothing but the best, yet they let me drive away from servicing my vehicle and didn’t say a word or document this supposed damage? More