I purchased a new 2025 Toyota Rav4 XLE in February,, 2026. I test drove several vehicles before making my decision. The sales person was new and not very knowledgeable about anything other than the very basic features of the car. I give her an E for effort; she was friendly and did the best she could. I never learned how to use the vehicle's navigation system, only the Waze app that I already had. No one seemed to know much about this. I think it requires a subscription.??? I also requested that the cross bars be removed from the vehicle but was told that the service department did not have the correct parts to do this. I thought it was odd that a dealer could not get parts. I later learned these parts come with each new vehicle and are placed in the glove box. The parts were in the glove box of my new car the entire time but no one at Mike Calvert new about this. The day I purchased the car, the sales person helped me clean out the contents of my old vehicle which was my trade-in. I did not do this ahead of time because I wasn't sure when I would be receiving my new car due to some extra work that needed to be done. My sales person cleaned out the front seat of my car and in the rush she accidentally left my sunglasses in the sunglass holder. I did not miss them until I was driving my new car and reached for my sunglasses which of course were not there. I called to see if they were still in my old car, but they were not there. They were $250 Maui Jim's. When I purchased the car and the extended warranty I was looking forward to the convenience of mobile service. On 7/17/26 Joshua Salazar, a mobile technician, come out to service my vehicle. He was on time, friendly, and very knowledgeable. He did much more than just the routine service. He told me about the vehicle's navigation system and informed me that it required a subscription. For now I will continue to use Waze or Google Maps, but I would like more information about the navigation system from someone who is knowledgeable and can explain exactly how it works. Joshua also was very knowledgeable about the removal of the crossbars. He looked at the parts that were still in my glove box and said those were the parts required for the removal of the crossbars. He also did that while was here for the inspection. I know this required more time and it was not in his schedule. I was beginning to feel less confident in the Mike Calvert dealership in their ability to provide first rate customer service. Joshua helped restore some of that confidence. Rating 1-10 were 10 is best Joshua Salazar - 12 The Sales/Service Team - 4

We bought a car at the dealership recently and right from the onset Irfan Rana was courteous and helpful. He was professional and insightful. He answered all our questions and made it easy to make a decision. Outstanding service. I would easily recommend Irfan if asked. Thanks.

Dealership clean , staff friendly My Service Advisor Kevin Ramos was courteous and professional. He took interest of why I was bringing my vehicle in for service.

James at Mike Calvert is outstanding. He explained in detail the service performed on my truck. I was treated with the upmost respect. Thank you

Giselle was very professional to have checks done to vehicle. I had a Battery replacement done,then showed me the other repairs that need to be done. Thank you Giselle, Nice work.

I like the dealership, I have nothing else to say. This is i can say