Mike Calvert Toyota

Why do I have to resort to bad reviews in order to do proper business with a company? First, let me just say the salesman kept claiming the 2021 highlander was mint when in fact it had deep scratches in proper business with a company? First, let me just say the salesman kept claiming the 2021 highlander was mint when in fact it had deep scratches in the paint, cracked windshield with several other bullseye marks, one mismatched tire but they had the audacity to claim a $3000 reconditioning fee on top of the price which was not advertised on the website. Then he wanted to justify to me that the fee was for tint and "various" other things....but it was a used car! Someone else had already paid for the tint as shown in the car fax. They are currently running a promotion for $50 gift card for a test drive. Never got it, even after several days. Lack of communication and blatant disregard for our emails or texts. I'm also missing some important documents which was not included in my usb drive nor in my hands. We waited an hour just to even get through the financing line. The car was purchased Monday and now it is the end of Thursday. What's the word?! More

9:541 • 5Gw 69 < Mike CalvertT. .山 Info Reviews More like this WHEW where do l begin - I will take you to MAY and today is August! I have been in this dealership with what starte .山 Info Reviews More like this WHEW where do l begin - I will take you to MAY and today is August! I have been in this dealership with what started as 4 error codes across my dash! Drive Start Control Malfunction Visit your Dealer-Secondary Collison Brake System Malfunction-System Malfunction-Parking Brake Malfunction Visit your Dealer-I was told I needed a new Battery the Battery will fix the car-take me to June same error codes appear-now I need a fuel injector-Take me to July I need a fuel injection line-Take me to July again-same issue-l need a second fuel injection line again and the part is on back order-Take me To August the part came in and the car got "FIXED" HA jokes on me-Picked the car up got in car to go home from work the car is having trouble starting-I had to crank it multiple times for it to start-The smell of gas gave me an extreme headache as the gas smell is now inside the car and also outside of the car where people can smell it! Called a tow truck to tow the car into the dealership-Service Director is going to get the Service Manager who is a Master Diagnostic Technician to look over the vehicle to see what's causing this issue. OH, and he understands my concerns LOL after all these months you would think they understand my concerns. I also asked for an oil change in June in which I supposedly got one but the sticker for the oil change wasn't changed! One of the times they worked on my car they left a plastic piece undone didn't even bother putting it back where it came from. I told FOUR PEOPLE about this it was a minor issue and It wasn't handled-NOBODY is taking accountability to ensure total inspection and total complete work is being handled to the upmost! The service director seems like a lovely person BUT he is not ensuring that all of this is handled someone has to make this right. I have reached out to an attorney to weigh my options OH and I still have a warranty on this Toyota Corolla that is a 2024 that I bought BRAND NEW - I just want this nightmare to end I want this car running-l have talked to the customer service manager I don't know exactly her title but yeah I'm not sure anyone really cares they tell me all the right stuff but actions mean more than words! I don't think I'm asking for too much-Also one of the times I received erental the hackerental four times More

I went in for an alignment, and I left the dealership with my vehicle damaged and one tire smaller and a different model than the rest of my tires. I have proof of purchase of my tires from discount tire with my vehicle damaged and one tire smaller and a different model than the rest of my tires. I have proof of purchase of my tires from discount tire. The service department damaged my vehicle while performing an alignment and is gaslighting me into believing I caused the damage. The General Manager, Mike Gorbet agreed to fix my vehicle and then changed his mind. Mike Gorbet cannot provide any documentation or videos to support his position that the dealership did not damage my vehicle. More

Doy gracias a Dios primeramente y gracias a ustedes por ayudarme a comprar mi carro ,por tomar tiempo y comprender mi necesidad 🙏🙏🙏 gracias a Mario !!!! ayudarme a comprar mi carro ,por tomar tiempo y comprender mi necesidad 🙏🙏🙏 gracias a Mario !!!! More

I purchased a new 2025 Toyota Rav4 XLE in February,, 2026. I test drove several vehicles before making my decision. The sales person was new and not very knowledgeable about anything other than the ve 2026. I test drove several vehicles before making my decision. The sales person was new and not very knowledgeable about anything other than the very basic features of the car. I give her an E for effort; she was friendly and did the best she could. I never learned how to use the vehicle's navigation system, only the Waze app that I already had. No one seemed to know much about this. I think it requires a subscription.??? I also requested that the cross bars be removed from the vehicle but was told that the service department did not have the correct parts to do this. I thought it was odd that a dealer could not get parts. I later learned these parts come with each new vehicle and are placed in the glove box. The parts were in the glove box of my new car the entire time but no one at Mike Calvert new about this. The day I purchased the car, the sales person helped me clean out the contents of my old vehicle which was my trade-in. I did not do this ahead of time because I wasn't sure when I would be receiving my new car due to some extra work that needed to be done. My sales person cleaned out the front seat of my car and in the rush she accidentally left my sunglasses in the sunglass holder. I did not miss them until I was driving my new car and reached for my sunglasses which of course were not there. I called to see if they were still in my old car, but they were not there. They were $250 Maui Jim's. When I purchased the car and the extended warranty I was looking forward to the convenience of mobile service. On 7/17/26 Joshua Salazar, a mobile technician, come out to service my vehicle. He was on time, friendly, and very knowledgeable. He did much more than just the routine service. He told me about the vehicle's navigation system and informed me that it required a subscription. For now I will continue to use Waze or Google Maps, but I would like more information about the navigation system from someone who is knowledgeable and can explain exactly how it works. Joshua also was very knowledgeable about the removal of the crossbars. He looked at the parts that were still in my glove box and said those were the parts required for the removal of the crossbars. He also did that while was here for the inspection. I know this required more time and it was not in his schedule. I was beginning to feel less confident in the Mike Calvert dealership in their ability to provide first rate customer service. Joshua helped restore some of that confidence. Rating 1-10 were 10 is best Joshua Salazar - 12 The Sales/Service Team - 4 More

We bought a car at the dealership recently and right from the onset Irfan Rana was courteous and helpful. He was professional and insightful. He answered all our questions and made it easy to make a decision the onset Irfan Rana was courteous and helpful. He was professional and insightful. He answered all our questions and made it easy to make a decision. Outstanding service. I would easily recommend Irfan if asked. Thanks. More