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Mike Calvert Toyota

Houston, TX

4.6
1,610 Reviews

2333 South Loop W

Houston, TX

77054

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Showing 1,610 reviews

April 04, 2025

Very poor sales experience. The sales manager was dishonest and only cared about whether I was financing through them. The online price is just bait—once you’re there, they pile More

by j357hall
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Adrian Davieson, Franklyn Odoemenam, Stephen Lee, Jim Love
Apr 04, 2025 -

Mike Calvert Toyota responded

We’re truly sorry to hear about your experience. Our goal is to provide the best service possible, and we would like to hear more about your visit. Please reach out to us directly at 713-558-8262 so we can address the issue and ensure it doesn't happen again.

Apr 04, 2025 -

j357hall responded

This generic response proves exactly what I experienced this business don’t care. It’s clear this is just a copy-paste reply with zero intent to fix anything. When I called, no one helped. No one followed through. Your team made it obvious that customers only matter if they’re lining your pockets. Stop pretending to care. If you valued business or people, your sales team and customer service would reflect it—and they absolutely don’t. I’m just looking out for my next fellow American and my next fellow veteran so they can see and they would know what they’re dealing with

Apr 04, 2025 -

Mike Calvert Toyota responded

Good morning, Mr. Hall. My name is Gwen Leigh, I am the Customer Relations Manager for Mike Calvert Toyota. I sent the previous response to you in hopes that we could discuss what happened. We do value your feedback and I would like to speak to you to see what I can do to help. My direct line is 713-558-8262, I hope to hear from you soon.

April 04, 2025

Every thing was nice and easy. Make sure the appointments picked up on time for service More

by Princymole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel vargas
Apr 05, 2025 -

Mike Calvert Toyota responded

We are so happy to see that you enjoyed your visit! Thank you for your valuable feedback on appointment times, as well.

March 31, 2025

Fast, reliable, effective and courteous people working in this dealership. Thank you Duke for your help. More

by anaportillo26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levar Duke
Apr 05, 2025 -

Mike Calvert Toyota responded

Ana thank you for your raving review! We are happy to hear that Duke was able to help you out.

March 28, 2025

The staff was courteous and answered my questions. In a way that makes sense.. the service guy explained what was done and why on the car. More

by Sunshine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gizelle
Mar 29, 2025 -

Mike Calvert Toyota responded

Sunshine, we are so happy to hear that our Service Team was able to explain what was done, why it was done and make it easily understandable! Wishing you many years of happy travels!

March 27, 2025

Christian Basurto-Svamber was a pleasure to work with an I would recommend him to anyone wanting to buy a new Toyota, even if you have to come from out-of-state. He made sure all my questions were answered More

by lcschneider
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Basurto-Svamber, Rosie in finance
Mar 29, 2025 -

Mike Calvert Toyota responded

We are thrilled to hear that Christian provided such an above and beyond experience! Feedback like this about one of our sales people is always appreciated!

March 22, 2025

Luis really helped me a lot with purchasing my vehicle. He was very informative with everything and made sure things went smoothly. More

by Heyitskatie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 25, 2025 -

Mike Calvert Toyota responded

We’re so grateful you took the time to share your thoughts, we love seeing that we delivered an exceptional experience!

March 22, 2025

They were straight-up with me from the moment I arrived. Throughout the process, I was treated like a Customer, not "a mark". When it came time to negotiate the price on a used car, we just couldnt come tog More

by Nader
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed - Sales Director, Ryan Claffey - my salesman, Ian Dutton - delivered car
Mar 25, 2025 -

Mike Calvert Toyota responded

Thank you for your review,Nader! We know your time is valuable, and we’re thrilled to hear that we could provide exceptional service. We look forward to serving you again soon.

March 20, 2025

Paul Morales did a great job showing us a Toyota RAV4 ! ! He took the time to show us all the features and how they work! More

by Rm
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Paul Morales
Mar 25, 2025 -

Mike Calvert Toyota responded

Thank you so much for your kind words and 5-star rating! We're thrilled to hear you had a positive experience.

March 19, 2025

Service Advisor Mr. M Vargas was friendly and honest. This is the 2nd time he assisted me with my vehicle routine service. Facility clean. Wait time reasonable. More

by m_niblett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Vargas service department
Mar 25, 2025 -

Mike Calvert Toyota responded

Thanks for your glowing review! We’re so happy you enjoyed your time with us

March 18, 2025

Do not believe on what they tell you they did. Make sure you inspect everything More

by Fredy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Davieson, Franklyn Odoemenam, Stephen Lee, Jim Love, Gwen Leigh
Mar 18, 2025 -

Mike Calvert Toyota responded

We are sorry to hear that you did not experience a 5-star visit to our dealership. We would like to get more information in order to resolve the issue. We were unable to locate your information, please feel free to contact us at 713-558-8262. We look forward to gathering your feedback and utilizing it to improve.

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