Mike Burch Ford Blackshear - Service Center

Had a rear brake job scheduled for my F150 on Wednesday and using offered p/u and drop off service. When time came, service called and personnel shortage would delay the work that day; I agreed to postpone and using offered p/u and drop off service. When time came, service called and personnel shortage would delay the work that day; I agreed to postpone until Thursday and the truck was picked up Thursday morning for a job estimated at 3 hours. When I had not heard anything by late afternoon, I called and found out that during reassembly, a part had broken and replacement would not be available until Friday morning. The part was acquired and eventually the work completed and the truck returned on Friday. William, the service manager, was very accommodating in reducing the cost of the service for my inconvenience and the finished work was very well done. The one suggestion I offer is to be more proactive in communicating the status to the customer, no one likes surprises. In the service manager’s defense, it appeared to me that the dealership is minimally staffed. More

We have purchased 4 vehicles from Mike Burch Ford in the last 3 years. We have always had great service before, during and after the purchase. last 3 years. We have always had great service before, during and after the purchase. More

Dependable, good customer service, gets service done in a timely manner, through their operations. We tell a friend. timely manner, through their operations. We tell a friend. More

Hi They charged a ridiculos fee for making a key for my F350 truck. I am thru F350 truck. I am thru More

Very courteous. Very timely on my appointment time. Everything was explained and the price was also very good Very timely on my appointment time. Everything was explained and the price was also very good More

My check engine, light was on, took my Edge to Mike Burch Ford. Was extremely, satisfied with the service, I recieved. William, in service department, did everything he could, to find the part, that was need Ford. Was extremely, satisfied with the service, I recieved. William, in service department, did everything he could, to find the part, that was needed, he located the part & had me up and running the same day. I will be giving them all of my service needs, from here on out. More

Just went for a service. I got there around 11 and it was done around 11:50. The cost was $58. I drive a 2020 ford Explorer for reference. I got there around 11 and it was done around 11:50. The cost was $58. I drive a 2020 ford Explorer for reference. More

The staff is always friendly and helpful. They do a great job in the service department. They do a great job in the service department. More

Mike Burch Ford is always there to help. If you need any assistance call Mike Burch Ford. If you need any assistance call Mike Burch Ford. More

Great fast service every time I go in there ! Also super nice too and get it done right the first time Also super nice too and get it done right the first time More